Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
WestGate Mitsubishi
Raleigh, NC
198 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
Showing 198 reviews
July 22, 2018
Thank you Jessica was atretched a little thin. She was helping 2 or 3 families and running around. It would have been nice to have more one on one attention. Ve Jessica was atretched a little thin. She was helping 2 or 3 families and running around. It would have been nice to have more one on one attention. Very friendly. Not pushy. Very understanding of time constraints. Lisa the finance lady was funny and sweet and had everything done to be signed when we walked in. More
by Sykes319
Employees Worked With
Jessica and Lisa
July 20, 2018
Bait and Switch My husband and I drove over an hour to be told we weren't approved. We filled out the application online after hearing a commercial stating that they My husband and I drove over an hour to be told we weren't approved. We filled out the application online after hearing a commercial stating that they approved people with bad credit for a new $12,XXX Mitsubishi if we made over $2k per month and put $500 down. Then when we got there we were told we would need another cosigner. We had a voluntary repo on our credit from 4 yrs ago when my husband was injured on the job. He is permanently disabled now and i really need a car to get to work so our family has health insurance. This dealership did NOT care about honoring their advertisement and I had to file a complaint with NC Dept. of Justice More
by T. Farley
Employees Worked With
Jeffrey Enterline in Internet Sales, Jacques Michel
July 17, 2018
Professional DaRon Blackwell was very professional and helpful with me getting my vehicle. He's has a great personality and great customer service. I really enjoye DaRon Blackwell was very professional and helpful with me getting my vehicle. He's has a great personality and great customer service. I really enjoyed my experience with purchasing my vehicle. I would recommend his great service to other customers. More
by Lnk1227
Employees Worked With
DaRon Blackwell
July 12, 2018
Best car experience ever! Thank you Daron Blackwell! He worked really hard for our family to get into the vehicle we wanted. Everything worked God is good all the time ! Thank you Daron Blackwell! He worked really hard for our family to get into the vehicle we wanted. Everything worked God is good all the time ! More
by Tenee27
Employees Worked With
DaRon Blackwell
July 12, 2018
Classic lowball bait and switch - waste of time Test drove car, made offer, was told car needed to be serviced as it was a recent trade. They made me wait five days, confirmed I was coming on my sch Test drove car, made offer, was told car needed to be serviced as it was a recent trade. They made me wait five days, confirmed I was coming on my scheduled appointment and then told me when I arrived the car was sold moments ago. To try to keep my business they tried to sell me a smaller car for more money. Classic lowball bait and switch and the car is still listed as one of the lowest priced cars on their website. Only bright spot was the salesman I first spoke with, Jerrod, who lost a sale due to the dealership's cut-throat business practices. This dealership has no integrity at all, take your business elsewhere. On top of this, their documentation fee is highest I've ever seen at $650. Not only did I not buy from there, I won't buy a thing from any of their dealership network nor will I buy Mitsubishi ever again in this area as they are the only local dealership. I wouldn't trust them to honestly service a bicycle, much less anything with four wheels. More
by American
Employees Worked With
Tommy Graves Jr, Justin Manley?, Jerrod Knight
June 30, 2018
Car Buying Experience I was in the market for a used car with low miles and no older than 2015. Jesse White was my sales person and dealt with me throughout the buying eff I was in the market for a used car with low miles and no older than 2015. Jesse White was my sales person and dealt with me throughout the buying effort. He was friendly, easy to work with, not pushy, listened well, and got to know my needs and wants in a vehicle. Jesse was patient and very well versed in the vehicles I considered. He involved others at the dealership as needed. Overall experience was very good and I bought a vehicle at a fair price. More
by Regular Guy
Employees Worked With
Mitchell Williams, Jesse White
June 25, 2018
Red flags from the start!! For starters, the car we purchased had everything we wanted or so it was advertised that way. We pulled a listing from Westgate website for our car. For starters, the car we purchased had everything we wanted or so it was advertised that way. We pulled a listing from Westgate website for our car. It was advertised as having a sunroof. Oppps turns out there was a mistake with the listing and it didn’t have a sunroof. Apologies were given and we were leaving. We were told one could be added aftermarket. So we were intrigued. Despite that red flag, we purchased anyway. We were told the car would be ready by Wednesday after the sunroof was installed. We set an appointment with our sales rep to pick it up for Friday at around noon. Friday, We arrived on to be told it wasn’t ready and that it would be ready for the following Monday. On Monday we were told for sure it would be ready for Wednesday. In the meantime, the finance department was supposed to have our paperwork ready and waiting to go with the car. Except there was no paperwork. Copies of everything I sign should be available to me, instead, we were given just a copy of the wrong contract. So my wife called multiple time asking for copies. At one point she and the woman in the finance were yelling back and forth about why there were no copies of the paperwork available to us. Then there was the misquoting of how much the extended warranty actually cost. Which took the monthly payment from one quote to an increase of almost 50 dollars. After numerous calls regarding our concerns since we still didn’t have the car, and a few apologies later the car was finally ready. We were told that it had been detailed, however, it hadn’t been detailed. A barely there interior car wipe was done. Had someone actually done a detail they would have found the necklace and the $20 bill from the previous owner that was stuck under the back passenger seat. One final issue occurred this past weekend when we received a notification to schedule maintenance service. A bit of confusion since we have the Westgate for life sticker in our window. When we called about the Westgate for life sticker we were told it only applies to new cars. Westgate for life stickers only applies to customers who buy a brand new car from Westgate. Well, then why is there a Westgate for life sticker in our car. The sticker is clearly misleading as it implies we are covered and we aren’t. We were told, “it was probably put there since we ran out of inspection stickers”. Really? Then why not take it out before you turn the car over to me with the proper stickers. It was almost like one last punch in the gut from this facility. More than a month has passed we are really pleased with our purchase. Disappointed with the buying experience and customer service but satisfied with the vehicle. More
by aeashman
Employees Worked With
Lisa, , Travis Winter, Travis Harris
June 22, 2018
Outlander fan DaRon did a great job! He worked hard to make this as simple as possible and wasn’t pushy at all. The finance and management staff were great as well. DaRon did a great job! He worked hard to make this as simple as possible and wasn’t pushy at all. The finance and management staff were great as well. More
by jstevens
Employees Worked With
DaRon Blackwell
June 14, 2018
Scott Ritter Scott was very helpful and upfront about our purchase. I appreciate his honesty and enjoyed working with him on this purchase. Just hope we don't hav Scott was very helpful and upfront about our purchase. I appreciate his honesty and enjoyed working with him on this purchase. Just hope we don't have any problems with this one. More
by Raylee1
Employees Worked With
Travis Winter, Scott Ritter
June 01, 2018
Easy to work with Travis met me when I drove up and was easy to work with and was able to expedite the process. Recommend this dealership. Would purchase from this de Travis met me when I drove up and was easy to work with and was able to expedite the process. Recommend this dealership. Would purchase from this dealership again. More
by Rav4
Employees Worked With
Travis Winter, Travis Harris
