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Westborn Chrysler Dodge Jeep RAM

Dearborn, MI

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154 Reviews

23300 Michigan Ave

Dearborn, MI

48124

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Showing 154 reviews

February 07, 2024

The sales person was nice and helpful one of the managers Jeff I don’t know his last name worked it out to where I would have a monthly payment over a term with the down payment. Everything was set agreed to More

by Mb4302002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeff Roekle
Feb 09, 2024 -

Westborn Chrysler Dodge Jeep RAM responded

Hi there, we're sorry to hear about your negative experience with our dealership. We strive to provide honest and transparent service, so this is concerning. We'd appreciate the opportunity to address your concerns further. Please reach out to our customer service team so we can assist you. Sincerely, Jeff Roekle, Business Manager, jeff.roekle@westbornchryslerjeep.com, 313-562-9559

January 29, 2024

Liars scam artists I'm 100% sure they will respond to this and say please contact us we would love to solve your issues and no they don't solve anything and the manager is the worst one there . Save your More

by Chan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Hanny Barada
Feb 01, 2024 -

Westborn Chrysler Dodge Jeep RAM responded

Hi Chan, we're sorry to hear about your negative experience. We take feedback seriously and strive to improve our services. If there's anything specific we can assist you with, please let us know. Thank you for bringing this to our attention.

April 13, 2023

Advertise everyone approved but not true. They try and dump high mileage or slow selling vehicles on consumers. Rude salesmen. What dealership doesn’t allow test drives? Well they do but only More

by ajcarter58
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Evan Moore
Apr 17, 2023 -

Westborn Chrysler Dodge Jeep RAM responded

We are alarmed by your review, and we would like to assure you such behavior does not hold up to our high standards of business. I sincerely apologize and would like to speak with you to learn more about your experience. Please contact me at your earliest convenience. Sincerely, Jeff Roekle, Business Manager, jeff.roekle@westbornchryslerjeep.com, 313-562-9559

Apr 19, 2023 -

ajcarter58 responded

I called over a dozen times, left voice messages as well. Obviously you’re not interested in responding or resolving the issue and your post was just for prospective customers to think that you had an interest in solving what’s obviously an internal issue

May 27, 2022

You told me you can help me because I had some problems with my credit but you didn't help me and wasted my time and gas money More

by vamm1951
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Evan Moore
May 27, 2022 -

vamm1951 responded

You feel me

Jun 02, 2022 -

Westborn Chrysler Dodge Jeep RAM responded

We're so sorry to hear that your appointment left you feeling unsatisfied. We'd love to have the opportunity to work with you towards the best solution. If you have any additional questions, please feel free to give us a call. Sincerely, Jeff Roekle, Business Manager, Westbornjeep@gmail.com, 313-562-9559

November 02, 2021

The worst dealership ever David the service department claims he’s the manager is a total moron just keep lie saying it need this th More

by Steveizairi313
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dave Service manager , Jeff Roekle, Mike Poupore, Jordan DiNatale, Bryan Salgot, Matthew Moore, Evan Moore, Wayne Brown, Hanny Barada, Mark Etchells, Matt Harris
Nov 05, 2021 -

Westborn Chrysler Dodge Jeep RAM responded

We're sorry to hear that your experience was unsatisfactory. If you have a moment, please give us a call to discuss this matter further. Sincerely, Jeff Roekle, Business Manager, Westbornjeep@gmail.com, 313-562-9559

September 30, 2021

Just purchased a 2019 V6 Challenger through Mike Poupore at Westborn this week. Even though it is a previously owned vehicle, Mike went above and beyond to ensure my satisfaction with the vehicle and its ap More

by lauramwyman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Poupore, Mark Etchells
Oct 01, 2021 -

Westborn Chrysler Dodge Jeep RAM responded

Thank you so much for your positive review! We're happy to hear that Mike was able to go above and beyond to make your experience great. We hope you enjoy your new Challenger!

May 26, 2021

They are money hungry and prejudice. O brought my car to them an '06 Chrysler 300 to them for repair and they gave it back after one week saying they couldn't repair it. It's Chryler made for God's sake. More

by jmyra21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
May 28, 2021 -

Westborn Chrysler Dodge Jeep RAM responded

I’m troubled to hear about your experience. We take your review seriously and want to make sure that your concerns are addressed. Please contact me directly so that we can discuss your review.

March 11, 2021

The first couple of times were good. Last July I had it in for a air conditioning problem. The car was in and out till October. David called me up and said to come and pick the car up because they could n More

by tomm2045
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David service
Mar 16, 2021 -

Westborn Chrysler Dodge Jeep RAM responded

Thank you for bringing this to our attention. We strive to provide outstanding customer service to our guests, and we're disappointed to hear about your experience. If you have any comments or concerns you'd like to share, we'd be happy to hear them. Your business means a lot to us, along with your satisfaction with our services. Sincerely, Jeff Roekle, Business Manager, Westbornjeep@gmail.com, 313-562-9559

January 18, 2021

Matthew Moore was my sales person. He went above and beyond to find my Orange and Black Renegade. I would recommend him to everyone. He’s AWESOME!!! Thank you Matthew!! More

by harleysks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Moore
Jan 20, 2021 -

Westborn Chrysler Dodge Jeep RAM responded

Congratulations on your brand new Renegade! We look forward to supporting your automotive needs in the future!

December 01, 2020

These people are scammers. Tried to sell me a car at 10% I left a bad review and now they are leaving bad reviews on my Coney Island business. Trying to get me to take my reviews down. Trying to justify More

by L.T.M.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeff Roekle
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