Westbury FIAT

excellent This was our second time working with Westbury Fiat and both times . I cannot complain we were helped and explained everything with care and details . This was our second time working with Westbury Fiat and both times . I cannot complain we were helped and explained everything with care and details .Such a easy transaction and no headaches More

Excellent This was the first time I worked with Westbury Alfa Romeo/Fiat. I saw their promotional Alfa Romeo cars at the Walt Whitman mall and was amazed by th This was the first time I worked with Westbury Alfa Romeo/Fiat. I saw their promotional Alfa Romeo cars at the Walt Whitman mall and was amazed by the deals offered. To my surprise, back at the dealership, Cammy Mezrahi added couple of more very important for me options to the deal at no additional charge. That was impressive. All the details of the lease processing and delivery of the car was then professionally and timely handled by Dena Fabella. I am very happy with my Alfa Romeo Giulia and with the whole buying process. More

Class act I bought my FIAT 500L here back in 2014 and was happy with them then so now that it is time to upgrade to an Alfa I am happy to return. The sales lad I bought my FIAT 500L here back in 2014 and was happy with them then so now that it is time to upgrade to an Alfa I am happy to return. The sales lady Dena although brand new to her position was extremely helpful and diligent. She took me on a leisurely test drive and I was very impressed and found myself buying a new 2014 Alfa Romeo Stelvio on a 2 year lease. Mike the owner gave me $6000 For my old FIAT Which was fair market value so I have no complaints there. I applied this to the lease which lowered the monthly payments. On balance the whole experience was thoroughly enjoyable! They even have a nifty espresso machine and are happy to make you coffee. These are quality nice people not your typical sleazy car salesmen. I highly recommend this place More

Wonderful Salesperson Paul was very helpful and pleasant. He was very informative and helped us make our decision. The staff was also wonderful and we would rec Salesperson Paul was very helpful and pleasant. He was very informative and helped us make our decision. The staff was also wonderful and we would recommend this dealership to others. More

Exactly What I wanted Cammy helped me get the exact Alfa Romeo I wanted at a very competitive price. It was a great experience so much so I went back with my brother the ne Cammy helped me get the exact Alfa Romeo I wanted at a very competitive price. It was a great experience so much so I went back with my brother the next day and got a great deal on a Fiat. More

AVOID AT ALL COSTS!!! Sold a lemon - constant run-around AVOID AT ALL COSTS!!! BUYER BEWARE!!! I will have to resort to filing a lawsuit to get this lemon vehicle issue resolved. I would give 0 stars if that AVOID AT ALL COSTS!!! BUYER BEWARE!!! I will have to resort to filing a lawsuit to get this lemon vehicle issue resolved. I would give 0 stars if that was an option. I constantly get the run around from all parties involved. My brand new leased Giulia has been out of commission 5 times in less than 5 months!!! (I took delivery in late Oct. 2017 (noteworthy re: delivery: they delivered a black car in the dead of night with front bumper damage and the vehicle's interior was filthy upon delivery. This is after they had me waiting at the dealership for approximately 2 hours citing the delay was due to the vehicle being detailed for delivery. Well that turned out to obviously be an outright lie!) - took delivery in late Oct. 2017 and it was already out of commission in early November.) Again, I repeat - out of commission a total of 5 times in less than 5 complete months! Unacceptable. It is by all accounts a lemon under NY Lemon law. The most recent malfunction was on 3/12/18 where the car died on the LIE while in drive! (They cited it was a faulty fuel pump). I have repeatedly been stranded in this vehicle on 4 other occassions where it has had to be towed to the service center. Keep in mind that at the negotiation table the salesman boasts about their VIP service (what a joke) and the largest fleet of Alfa loaners. That couldn't be further from the truth - just another outright lie. They are extremely limited as to Alfa service loaners - they have had me in a jeep since 3/12. Last time I checked I signed a lease agreement with Alfa Romeo, NOT Jeep. (They share a service center with Westbury Jeep /Chrysler as Alfa does not have its own dedicated facility). Again, avoid this dealership and company to spare yourself the constant aggravation and safety risk associated with a vehicle that is unfit and unsafe to be placed on the roadway and into the stream of commerce. You have been warned. I urge you to look elsewhere for your own sake. If I can save 1 person from experiencing the aggravation I have dealt with these past 5 months and this past week alone, this review is certainly worth it. Spend your hard earned money elsewhere on a vehicle and company that values the consumer and the consumer's safety. At Alfa they could care less about your concerns or safety for that matter. My case has been escalated to corporate to no avail. Corporate called me today and wanted me to accept the return of a lemon vehicle. I have no choice but to pursue my legal options. You have been warned. Update: I placed a call this afternoon to speak with GM Mike M. regarding the ongoing issues and never received a call back. I was told he was "on the other line" and would call me back. Now they are closed. Based on other reviews, seems to be a common occurrence. As for Tim Doyle (Service Director) he called me earlier this afternoon (apparently aware of a review I had posted on Google as it was the first thing he mentioned) It's sad that his primary concern was the return of the Jeep loaner rather than addressing the lemon vehicle and repeated reliability and safety concerns. Add his condescending tone to the mix and you can see why the ratings issued for this sub-par dealership are warranted for this location and its employees. More

Wonderful Welcoming and clean dealership. Knowledgeable, patient and courteous salespeople. My saleswoman, Cammie was a delight to work with. Most of all I LOVE Welcoming and clean dealership. Knowledgeable, patient and courteous salespeople. My saleswoman, Cammie was a delight to work with. Most of all I LOVE MY GIULIA! More

All in on this dealership staff! Simply put, the best car-buying experience I have ever had. Nothing comparable in my 44 years of car shopping experiences. Will definitely do repeat Simply put, the best car-buying experience I have ever had. Nothing comparable in my 44 years of car shopping experiences. Will definitely do repeat business. More

waste of time, The GM reached out but it was too late. Visited this dealer to purchase a Giulia. I had to leave and go to another dealership due to one of the wor The GM reached out but it was too late. Visited this dealer to purchase a Giulia. I had to leave and go to another dealership due to one of the worst car buying experience. Test drove one with the sales representative Paul Sapienza, sat down with him and after detailing the options I wanted he found a car matching them, but it was not in their stock. I left with the understanding that I wanted that car and would call back to finalize details. I called back the day after asking for the person I spoke with and it was not available. I called later and finally I got him on the phone and I asked some basic questions at what point he started being uncomfortable and pushy for me to go back to the dealership. I kindly requested some financial information and he told he had to look into that and would call me back. Needless to say no call back. I once again call the dealership and the person who answered the phone said told me that the salesperson was not there. I called again I was able to get the sales person on the phone and asked my questions again and he told me that he had to get to his desk to grab the info, at which point we got "disconnected". I called back right away and now, a fraction of second later, the person answering the phone told me that the sales person was not there. I pointed out disappointed that I was literally just speaking to the guy, so now he miraculously is able to get me the sales person on the phone. Needless to say no info was provided and I had to go back to the dealer. Once I arrived the dealer was almost empty. Started talking to the sales person who made me wait another 15 minutes claiming to look over to see if another car was in stock that matched my specs. He came back showing me that he was able to find the car that I wanted, and I told him that it was the exact same car I choose in precedence. So I asked for a lease quote with specific conditions, that I repeated from the beginning, asking for money factor, residual, etc. etc. The sales person came back with a piece of paper with sporadic info not even matching my criteria. At this point I decided to leave since it was just a complete waste of time. More

Great Dealer. It was my first time going to this dealership and I was helped by Paul Sapienza. It didn't take long before I drove my first Fiat 500. First of all, P It was my first time going to this dealership and I was helped by Paul Sapienza. It didn't take long before I drove my first Fiat 500. First of all, Paul was such a pleasure to deal with. He was honest and to the point, which I greatly appreciate since you get a lot of BS from a lot of dealerships/sales people. I went to 2 dealerships prior to going to Westbury Fiat, and the prior dealerships' service were subpar compared to Paul's/Westbury Fiat's. I definitely recommend Westbury Fiat to any one interested in Fiats or Alfa Romeos. I also would like to recommend Paul Sapienza to anyone interested in going to Westbury Fiat as he is a real sales professional. Great service by Westbury Fiat. More