Westchester Toyota

Excellent Customer Service I had a great experience at Westchester Toyota primarily due to the work of Francis Nunez. From the time he held the door for me upon my entrance thro I had a great experience at Westchester Toyota primarily due to the work of Francis Nunez. From the time he held the door for me upon my entrance through the lease purchase he provided excellent customer service. His presentation skills , product knowledge of the vehicle and the company were excellent. He is truly and asset to Westchester Toyota. Best Regards to the efforts of the entire staff also. Anthony Raio More

Terrific. Very professional This is my third lease and I will come back for a fourth when this one is up. Raul Gomez is a real pro!! Strong recommendation. This is my third lease and I will come back for a fourth when this one is up. Raul Gomez is a real pro!! Strong recommendation. More

Stressful at first, but got a fair price after negotiating. This is how I rated ( 1 star for each, total of 5). Sales person - 1 star Car quality - 1 star Honesty - 0 star Purchase process - 0 star Recomme This is how I rated ( 1 star for each, total of 5). Sales person - 1 star Car quality - 1 star Honesty - 0 star Purchase process - 0 star Recommendability - 0 star I saw a used toyota corolla in cars.com around $10,900 with this dealer, thought it was a good deal for my wife to learn driving on it and went in. They showed me the same car for $12,800 something, I showed them the cars.com ad and showed them the VIN number, it matched with the car that they were trying to sell me. The guy told me that it was a typo and that was not the correct price, kind of felt like they were trying to BAIT and SWITCH ! which is illegal i recently found out, I wish I would have taken a screenshot.. to report to BBB. I talked to them and they were willing to bring down the price to $11200, and during the agreement signing, without telling me they added in a $700 dealer fee called PDI (pre delivery inspection fee), which brought back the price to around $12000 before taxes, next day when I noticed it I went in and was willing to walk away even if it meant that I would lose my $1000 advance. The guy swore to me and told me that its a legit fee, I was about to trust him because he shook my hand on it, just to be sure I i googled while I was there and found out consumer reports insisting on customers to reject any such fees, I told him that and the manager came in, he told me thats the way his dealership did business and thats how it is, when I told him that I have bought cars from new rochelle honda and toyota and they dont have this fee, he reduced it to $350. This would bring my cost to around 11500. The sales guy also seemed little bit blindsided by all this and he was probably misinformed by the dealership. I felt bad for him because he was so nice and was trying to get us a good deal by negotiating with his manager, he also filled up the tank out of his pocket to show how sorry he was for the bad experience we had initially, so I checked cars.com and found out that similar 2012 corollas with 47k mile usually cost around 11000-12000 so I decided to go with it. I got a 1.9% financing after getting the extra warranty they sell, the finance guy told me that I could cancel my warranty after 6 months and still keep the interest rate, but he wouldn't put that on paper, hopefully he was honest about it, but I cant complain about the interest rate, its good compared to my bank. I also got 1 year free maintenance and road side assistance with them, hopefully the service department will make up for the bumpy experience i had when purchasing the car. I have the car for about 1 week now, we love it, feels brand new and my wife is learning driving in it. I am due for my upgrade of my 2006 honda pilot and 2000 camry, I want to get a new toyota highlander and a camry but im afraid to go back to them, but I will keep my mind open if they have any good deals and I would research the price with other dealers. Definitely wouldn't send my mother, wife or any of my relatives there for purchases alone, I dont think they will be comfortable during the process and would get taken advantage of, if you go do your homework and be ready to walk away. More

Great experience A Very nice experience in purchasing a new car. Staff is friendly and helpful. Special thanks to Tausif Raza who was very attentive to all our ques A Very nice experience in purchasing a new car. Staff is friendly and helpful. Special thanks to Tausif Raza who was very attentive to all our questions and concerns. I will highly recommend Westchester Toyota to all my friends. More

Honest smart patient car dealer Great experience , honest kind smart and patient dealer . From our welcome from Mr Tausif Raza to the the conclusion of our driving our highlander off Great experience , honest kind smart and patient dealer . From our welcome from Mr Tausif Raza to the the conclusion of our driving our highlander off the lot that same day , our experience here was painless . A very unique experience at a car dealership with a very wonderful dealer Recommend highly . . More

Quick and Easy Everyone at Westchester Toyota/Scion was really nice and friendly. They made the process of leasing a new RAV4 very easy and quick. They gave me the d Everyone at Westchester Toyota/Scion was really nice and friendly. They made the process of leasing a new RAV4 very easy and quick. They gave me the deal I wanted. More

Great experience Fernando Rios was very helpful in helping me to purchase the vehicle that I was looking for even though the car was not in stock. I am very happy with Fernando Rios was very helpful in helping me to purchase the vehicle that I was looking for even though the car was not in stock. I am very happy with my vehicle purchase. It was a great experience. I will definitely recommend other customers to him. Thank you for everything. More

The best deal My sales representative was professional and worked with me to get what I wanted at a price we could agree on. Westchester Toyota was more competitive My sales representative was professional and worked with me to get what I wanted at a price we could agree on. Westchester Toyota was more competitive on pricing than Newburgh or Wappingers. When it can time to talk price the other two removed options from my vehicle, Westchester removed money. I received more vehicle for the same money as the others wanted for a lesser vehicle. More

Never trust their service department for your vehicle. One of the worst people to deal with. Never take your car here to do service or repair. They lie and make note on your profile for future visits if yo One of the worst people to deal with. Never take your car here to do service or repair. They lie and make note on your profile for future visits if you find out they lied. No customer service at all. I went here only because I had Toyota care. My first service they screwed up my cars alignment and I had to get my rotors cut/replaced. Next time they made me wait for 3 hours when they said it will only take 1 hour. They make notes to your profile so all the agents will deal with an attitude for your future visits. Be careful if they try to offer you service before your car hit the mileage for the service. More

excellent Jonny Hussain WAS EASY TO WORK WITH VERY PATIENT AND KIND AND INDUSTRIOUS, A HARD WORKER I THINK THEY SHOULD PROMOTE HIM OR GIVE HIM A RAISE HE IS GOO Jonny Hussain WAS EASY TO WORK WITH VERY PATIENT AND KIND AND INDUSTRIOUS, A HARD WORKER I THINK THEY SHOULD PROMOTE HIM OR GIVE HIM A RAISE HE IS GOOD FOR THEIR BUSINESS More