Westchester Toyota

Dishonesty and did a bad job Replaced power steering rack and radiator (after market radiator) on 2005 Toyota Siena at Westchester Toyota Service Center. When talking with service Replaced power steering rack and radiator (after market radiator) on 2005 Toyota Siena at Westchester Toyota Service Center. When talking with service advisor for the service, gave her a coupon of 20% discount for "Old Vehicles" and I was told that a free car rental will be provided. The job will be done by end of day. Called in late afternoon and was told car won't be ready but I can use the rented car for another day for free. Went to pick up the car at end of the next day, invoice did not show the promised 20% discount. The manager said that a Toyota radiator was put in because the part number shows a Toyota part number. Does after market part have a different part number? Thought part number is the same no matter Toyota part or after market part. Talked with service advisor and her manager without any solution, and it's late. So paid the bill and went home, only to fina out that car rentals of two days was charged on me. Left message via their web portal immediately but never heard from them. Did not notice that they completely destroyed the alignment when doing the job, untill I went for a tire rotation. Two front tires were destroyed due to the alignment issue. Very bad experience and hope there is a place to complain to hold them accountable. More

My wife's 2014 Toyota Corolla Had my wife's 2014 Toyota Corolla serviced today at Westchester Toyota Service Dept. today. Seamless, thanks to William Vesey. Appt. was at 2pm and a Had my wife's 2014 Toyota Corolla serviced today at Westchester Toyota Service Dept. today. Seamless, thanks to William Vesey. Appt. was at 2pm and attended to promptly which was definitely surprising but definitely exceeded my expectations by getting out of the service dept. in less than an hour. Definitely recommend you go see Willie at Westchester Toyota Service on Vredenburgh Ave. in Yonkers. Thank you so much to all involved !! More

A Surprisingly Good Experience My husband and I stopped in with our 2-year-old daughter to "look only" at a used Prius. I was initially skeptical and weary, as I had not viewed any My husband and I stopped in with our 2-year-old daughter to "look only" at a used Prius. I was initially skeptical and weary, as I had not viewed any of their cars online, something I had done before looking at any other Prius anywhere else. We were immediately greeted by Vincent outside the entrance, who was surprisingly authentic, not pushy, polite, and genuine, not like the stereotypical car salesman we've all met and fear encountering. Vincent and the other salespeople were friendly and overly patient (perhaps even entertained?) with our daughter running around the dealership "driving" the various cars. They even provided her with crayons and coloring books. We bought a Certified Pre-Owned 2013 Toyota Prius Plug-In Hybrid Advanced at a fare price and financed it through them. Working with David in the finance office was also a surprisingly pleasant experience, as we felt he truly had our best interest at heart and was personable, knowledgeable, and informative. My husband drove the Prius home that Saturday evening, after which I discovered that the plug-in charging cable was nowhere to be found. The dealership was closed by that time and the following day, too. Meanwhile, I lost two nights' sleep, fearing that I would have to fight tooth and nails to get the charger from them. When I called them first thing Monday morning, I was surprisingly relieved to find that the sales manager, Phillip, was cooperative and helpful, assuring me that Vincent would call me once in the office and that we would obtain the charger. Vincent did indeed call, explaining that charger had likely been removed from the car when it was being detailed. My husband picked up the charger later that evening. I received an automated customer satisfaction survey phone call on Tuesday and an immediate follow-up phone call from sales manager, Manny, as I had inadvertently pressed a wrong key during the phone survey that had given them a poor score. He wanted to ensure that our experience had been positive. In short, it was an absolutely unbelievably positive experience. If we're ever in the market to buy a car again, we will definitely return to Westchester Toyota. More

Rav 4 Purchase Sales staff was very knowledgeable and helpful. It was a pleasure to deal with my salesman Ronald, he was not pushy and had the answers or knew who t Sales staff was very knowledgeable and helpful. It was a pleasure to deal with my salesman Ronald, he was not pushy and had the answers or knew who to talk to to get the answer. I purchased a Rav 4 and he went out of his way to make sure all my questions were answered and was very helpful when I picked up my car. I would recommend him to my friends. More

Great customer service. I usually go to New Rochelle Toyota for service, but after a bad experience (getting the run-around) I decided to check into Westchester Toyota. Walke I usually go to New Rochelle Toyota for service, but after a bad experience (getting the run-around) I decided to check into Westchester Toyota. Walked in and was greeted by an exceptional young man (Stephan) who was very knowledgeable, understood that I was disserviced and described in detail what was to occur and that i wouldnt experience that in this dealership and boy he was right. Love that I can walk into a place, share a laugh and meet someone that makes me feel like they actually care about my car. Completely different environment here. He even saved his number into my phone in case I had any other questions. THATS service. He sat me down with Rich and explained to him of my issue and Rich made sure I got the service I deserved. Thank you to all of the Westchester team. Keep it up. More

Very Helpful Raul did and excellent job and was very helpful through the whole buying process. He answered all questions and kept me updated after the car had bee Raul did and excellent job and was very helpful through the whole buying process. He answered all questions and kept me updated after the car had been ordered. More

Really good experience This was a great car leasing experience. I came prepared having researched prices on the Toyota Sienna. Jesus Suarez was very knowledgeable on the car This was a great car leasing experience. I came prepared having researched prices on the Toyota Sienna. Jesus Suarez was very knowledgeable on the car and communicated with me promptly by email and text. Very easy and pleasant to work with. It could not have been simpler. I'm very satisfied with the deal I got too. More

2013 toyota corolla Manny was very helpful and willing to help us get a car within our budget. It was a wonderful experience overall. Westchester Toyota has so many optio Manny was very helpful and willing to help us get a car within our budget. It was a wonderful experience overall. Westchester Toyota has so many options for anyone's budget. More

Great car buying experience I just bought a 2016 toyota red rav 4, great customer service. Mr. Nunez was prepared and organized, making the paperwork process easier. Will recom I just bought a 2016 toyota red rav 4, great customer service. Mr. Nunez was prepared and organized, making the paperwork process easier. Will recommend Francis Nunez to friend. from Dionne L....:) More