Westchester Toyota

Damaged My Car and Refuse To Make It Right UPDATE: As of Jan 15 2015 this matter has been resolved to my satisfaction. However I am still leaving the rating at 1 star based on the fact that th UPDATE: As of Jan 15 2015 this matter has been resolved to my satisfaction. However I am still leaving the rating at 1 star based on the fact that this incident should have never happened in the first place and the amount of time it took to resolve it. The only reason I am giving them one star is because DealerRater does not allow you to give ZERO, which is what they deserve. On Oct. 16, 2014 I brought my 2014 Toyota Yaris to Westchester Toyota for its 5,000 mile service. After the service was completed and my car was returned to me I discovered that "Westchester Toyota" license plate frames had been installed on my car without my permission. I was never consulted if I desired to have the frames installed, it was simply done without asking. I returned to my Service Consultant, Sophia Suarez, asked to have the frames removed and asked to speak to the Service Manager (Frantz Casimir). She returned to me and said the he would be out shortly, however he never appeared. A staff member did come and take the car back to the shop and removed the frames. Unfortunately my vehicle's bumper was damaged and mounting hardware for the license plates was lost and damaged as a result of the several times the plates were removed and reinstalled. Prior to the unauthorized actions of Westchester Toyota the license plates were installed sandwiched between two 1/4" nylon washers per hole and attached using M6-1.00X16 stainless steel button head internal hex drive cap screws. My car was returned to me with several nylon washers missing and with damage to the internal hex drive of the cap screws. I am a diesel mechanic with over 30 years experience in the marine industry. In my professional opinion this damage was most likely caused by the use of an improper sized drive bit used in a cordless drill with too high a torque setting while removing / installing the screws. MOST SIGNIFICANTLY one of the mounting holes for the front license plate was also stripped during this process. Again this is indicative of the use of a power driver with a high torque setting and is a perfect example of why power tools should never be used on plastic. I repaired these items myself. The stripped hole in the front bumper was filled with plastic epoxy, drilled and tapped. New mounting screws and washers were purchased and the license plates were reinstalled in the original manner. All of this was done on my time and with my money. I then sent Westchester Toyota an itemized bill for my time and materials. I received a nonsensical email from a Istrha Santana in response claiming that their blatant attempt at free advertising was actually an honest mistake because the "Westchester Toyota Service Department frequently receives customer request to install the license frame as we are the #1 dealer in the district regarding customer satisfaction". They also stated "As far as your request for reimbursement if you would be so kind to produce an invoice itemizing the parts and labor even though Westchester Toyota never authorized the work, but for good P.R. we will take it in to consideration regarding your next service". I once again emailed Ms. Santana, again providing the invoice which I had already provided, and explained that the offer to "take it in to consideration regarding your next service" was unacceptable as my next 3 services are already covered for free under Toyota Care. I did not receive a response. There has been no communication from Westchester Toyota since. So in short they installed their license frames without my permission. They damaged my front bumper and lost and damaged my mounting hardware while doing this. When confronted with these facts the Service Manager hid in his office and would not come out to speak with me. I repaired the damages caused by them and am seeking restitution. After contacting them I received an email that did not address the issues I raised. They have not responded to further emails. AVOID WESTCHESTER TOYOTA, they are dishonorable people. More

Pleasant and informative I thought that the sales manager, Pedro Segura, was a wonderful representation of what a salesman should be. He was courteous, friendly and accommodat I thought that the sales manager, Pedro Segura, was a wonderful representation of what a salesman should be. He was courteous, friendly and accommodating. He was informative and helpful. I would go back an I would recommend this dealership to anyone interested in a Toyota. I was also impressed by how professional the whole ensemble was. More

Constantine was my salesman i was very happy with him ! Constantine went above and beyond the call of duty for me in getting exatcly what i wanted and for the price i wanted now im driving my new rav4 Constantine went above and beyond the call of duty for me in getting exatcly what i wanted and for the price i wanted now im driving my new rav4 More

wonderful experience I want to say this is tge best experience that I had a wonderful experience at this dealership. Sean and ahmadou were great in assisting me in getti I want to say this is tge best experience that I had a wonderful experience at this dealership. Sean and ahmadou were great in assisting me in getting a great deal and a new car!! kudis to them and this dealership. More

Salesman, Ahmadou Mbaye Met with a very professional salesman, Ahmadou Mbaye who took me thru the whole process of leasing a car. He showed me a choice of models, colors and Met with a very professional salesman, Ahmadou Mbaye who took me thru the whole process of leasing a car. He showed me a choice of models, colors and different features. He also took me for a test drive and then went over pricing, coming to a fair price for the lease. He then smoothly handed me over to other sales people who helped with the transfer of insurance, let me choose a workable followup date for car service and had pertinent information explained about features of the car. Mr. Mbaye then met with me again, going over the details of the car, and answered any questions I had. Today I returned again to process final papers and he again answered more qDomenica Mondouestions about the car. He is an excellent representative of your company! . More

Only Looking - expeirence was great I stopped in today to take a gander at the Toyota Venza as I was window shopping. The visit was informative, courteous and didn't feel pressured to pu I stopped in today to take a gander at the Toyota Venza as I was window shopping. The visit was informative, courteous and didn't feel pressured to purchase anything at all. There weren't any real probing questions that made me feel uncomfortable. Juan Padilla was detailed, kind and knowledgeable about the dealership. I had my daughter in-tow and he was able to manage time well. I'll definitely pay more attention to any of their pre-owned vehicles specials coming up in the near future. Great visit to the dealership. Christopher Torres - White Plains NY More

My first Toyota Juan Padilla was very helpful showing me all the cars I was interested in looking at. He knew everything about the car I chose.Very happy with my fi Juan Padilla was very helpful showing me all the cars I was interested in looking at. He knew everything about the car I chose.Very happy with my first Toyota. More

My 2011 Rav4 It was a good experience buying there A Rav4 after all kind off problems we had Jorge Ortiz made it possible so we're happy and thankful and we rec It was a good experience buying there A Rav4 after all kind off problems we had Jorge Ortiz made it possible so we're happy and thankful and we recommend. To everybody visit westchester Toyota . More

Toyota's Journey Ricardo Mendez is an extremely knowledgeable individual that was able to exceed my expectations in regards the vehicle that suits my needs. I am gre Ricardo Mendez is an extremely knowledgeable individual that was able to exceed my expectations in regards the vehicle that suits my needs. I am greatly please with his attention and service. More

Came for a new corolla lease I only came in to find out what it would take to get me into a new corolla with only 1000 left on my old one... I wound up getting it the same day! E I only came in to find out what it would take to get me into a new corolla with only 1000 left on my old one... I wound up getting it the same day! Edwin, my salesman made it very easy to do this! He led me quickly through each step, making sure I understood everything. He shown me all my possibilities based on my situation. Being extremely personable, the whole process was very pleasant. He really made it easy for me and I would totally recommend going back there to anyone! Everyone that I dealt with was pleasant and smiling! I left with a positive feeling. Again, Edwin was jumping through hoops to make it work for me and came through in flying colors.... More