Westchester Toyota

If you are unprepared to negotiate, do not negotiate. I would advise everyone to steer clear of this dealership. I came in to buy on the spot, a new 2022 RAV4 Prime SE. I informed them of the national deal would advise everyone to steer clear of this dealership. I came in to buy on the spot, a new 2022 RAV4 Prime SE. I informed them of the national deal for Feb 2022 which says $3999 down payment, and $349/mo. They said that they will run the numbers and get back to me. When the sales person came back, he tacked on all sorts of fees, which made the down payment $9047 at $349/mo. As I had a potential trade-in vehicle with some lease equity, they wanted to see if they could do the trade in as well. I told them that the lease company for this vehicle does not allow third party buyouts and they should not waste their or my time. Instead, they went through with their number crunching and came back saying that their deal now is $6000 down payment at $450/mo, regardless of how the trade in works out. I may be dumb, but I am not stupid. I asked the salesperson, Jay, to explain to me, how is it possible for an initial down payment "out-the-door" of $9047 to increase to $6000 at a price difference of $100/mo ($450/mo-$350/mo) x 36 mo = $3600; so $9047-$3600 = $5447. If you really wanted an extra $553, you could've just said so, instead of trying to explain it was some random "fee" that you invented on the spot. Obviously, the salesperson JAY did not appreciate being caught in a lie. I called Stephanie and her manager for new numbers, explaining that I DO NOT TAKE KINDLY TO PEOPLE WHO TRY TO RIP ME OFF. If you like being ripped off, boy do I have the place for you in Westchester Toyota! Needless to say, their customer service is abysmal, where I called them multiple times to follow up on the deal and they refused to return my calls. They even tried to convince me that their ripoff deal is still valid, even though I clearly caught them in a lie. They did not even bother to apologize for this and instead "fired" me as a customer. Scammy, indecent, sketchy, lying - these are the values of Westchester Toyota and I would advise that no one does business with them as they neither know how to treat their customers, nor they know how to do basic math. More

Johnny Hernandez was extremely pleasant to deal with. He was very professional and polite throughout the entire process, and did everything he could to answer my questions and get me the best price possible was very professional and polite throughout the entire process, and did everything he could to answer my questions and get me the best price possible. More

Mario was a great salesman because he listened to my family’s needs and was able to get us the best deal possible with the help of Modesto the manager and Dennis the financier. They all were honest and family’s needs and was able to get us the best deal possible with the help of Modesto the manager and Dennis the financier. They all were honest and seemed to have our best interest at heart, which is rare to find when buying a car. Thank you Westchester Toyota! More

Fernando and the financial manager were very helpful and efficient. They made sure that my transition into my new lease was smooth as possible. efficient. They made sure that my transition into my new lease was smooth as possible. More

The people there are very helpful and friendly. They take time to make sure that all questions are answered. I feel like I can trust them, which is important. take time to make sure that all questions are answered. I feel like I can trust them, which is important. More

Johnny Hernandez was amazing, very knowledgeable and helpful. He helped get through the great buying process with ease. helpful. He helped get through the great buying process with ease. More

Went in to look at a car, salesperson refused to give me a monthly rate on the car till I added it to my insurance and left a deposit. He took my credit card and gave it to his sales manager and I had to re a monthly rate on the car till I added it to my insurance and left a deposit. He took my credit card and gave it to his sales manager and I had to repeatedly ask for it back. The sales manager came over and told me that the same story then wrote some stuff down and gave me a possible rate of two numbers with a 100 difference between them. I then asked once again for my credit card back which they finally gave me and I left. This was a ridiculous experience and not the way things work in the dealership world. More

The experience at westchester Toyota was great they work with me and the sales guy Mario was outstanding I’ll be a returning customer with me and the sales guy Mario was outstanding I’ll be a returning customer More

Solo puedo decir que son los mejores,desde que entras al parkeo estan alli los chicos para ayudarte,en especial Pedro segura fue un placer hacer negocios con el...los recomiendo 💯 parkeo estan alli los chicos para ayudarte,en especial Pedro segura fue un placer hacer negocios con el...los recomiendo 💯 More

I put a deposit down for a 2021 RAV4 Prime XSE with Premium package. Took a long time for Japan to ship, due to the quagmire the world has been in for the past two years. I entered into the deal not Premium package. Took a long time for Japan to ship, due to the quagmire the world has been in for the past two years. I entered into the deal not knowing who or what to trust, but my salesman, Pedro Segura, stayed the course and everything he does gives me a feeling of trust. When the car arrived, he was as excited as I was. I liked that, and the dealership completed the sale without any bad surprises. The vehicle is incredible. I would recommend Westchester Toyota to any friend and direct them to ask for Pedro. More