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Westchester Toyota
Yonkers, NY
2,508 Reviews
Sales
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
Service
Our service department offers the best in automotive service to our customers. We are proud of our state-of-the-art facility, which features the most current diagnostic and repair equipment available. Our highly trained, factory technicians share in the sentiment that you and your vehicle deserve only the best of care.
Parts
Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. We offer the same high quality parts your vehicle was built with and we keep a large inventory of these certified parts in stock.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,508 reviews
January 24, 2014
We were very excited to pick up our new Camry. We wish to commend Damion on his knowledge of the Toyota product line. We visited other dealers and he far exceeded any of his competitors. I know we were a har commend Damion on his knowledge of the Toyota product line. We visited other dealers and he far exceeded any of his competitors. I know we were a hard sale, but the experience was well worth it. More
by Lucillecamry
Employees Worked With
Damion foster, Sean Berry, Damion Foster
January 24, 2014
Martin was very professional and cordial. He was not Martin was very professional and cordial. He was not pushy in getting a deal done. He was very knowledgable about various features of the car. Martin was very professional and cordial. He was not pushy in getting a deal done. He was very knowledgable about various features of the car. More
by visi
Employees Worked With
Martin
January 24, 2014
As soon as I walked in I was warmly greeted by Martyn. From begining to end of purchase he was very attentive and always smiling. Even wks after my purchase i was contacted by staff and asked how evenryth From begining to end of purchase he was very attentive and always smiling. Even wks after my purchase i was contacted by staff and asked how evenrything was. Great customer service. More
by BrendaAbreu
Employees Worked With
Martin ( Marty), Fabio Kola
January 23, 2014
I got a prius lease that will end this coming August 2014. My mileage was 63,000. I was introduce to Nelson and we finalize to include all those over mileage and I choose a RAV4 LE AWD 2014. He comput 2014. My mileage was 63,000. I was introduce to Nelson and we finalize to include all those over mileage and I choose a RAV4 LE AWD 2014. He compute everything including the DMV , and others which we had a deal of 640.00 per month for 48 months. He told me this will be the final monthly payment. Today which is January 20,2014 , I went back to pick up the car. Nelson brought me to Joe Kundrat and I was surprised that my monthly goes up to 669.00. He explain it to me mathematically it is not possible to be 640.00. it is very disgusting and inappropriate to respond to an educated person. I am a Medical Doctor and General Surgeon back home and I am not ordinary registered nurse in here. II saw Nelson downstair and I told here that I said something before but he wants me to listen to him first before I talk. I think it is the other way around. I am the customer and Nelson Should listen first to me . I don't know what the work ethics and how professionalism works . I was very disappointed More
by bobsimbulan2004ph
Employees Worked With
Nelson Muñoz, Joe Kundrat
January 22, 2014
This was the first time I purchased a car in a number of years so I figured the car world had changed a bit. I was very pleasantly surprised when visiting this dealership. I was greeted at the door by a fr years so I figured the car world had changed a bit. I was very pleasantly surprised when visiting this dealership. I was greeted at the door by a friendly receptionist that called a sales associate (Nelson) and he helped me through the entire process from there. What I really liked was that Nelson worked with me to get the car I wanted based on my needs and usage and not some car they wanted to get rid of. He was very thorough and patient showing me and telling me about the cars that were in the range I was interested in. Also, Joe in the finance office was very knowledgeable, helpful and friendly and really took the time to explain everything. There was no hard selling and no pressure and I was able to get the car I liked. I was very happy and satisfied driving away in my new Toyota. I visited a number of other dealers and this was by far the best in terms of customer service. I would highly recommend this dealership and if you go ask for Nelson. More
by oconnorma
Employees Worked With
Nelson Muñoz, Joe Kundrat
January 20, 2014
I don't know why I've waited so long to let people know about this, I'm sorry to anybody else who has been cheated by this place. This has happened before, and had I known I wouldn't have gone people know about this, I'm sorry to anybody else who has been cheated by this place. This has happened before, and had I known I wouldn't have gone there, my mom forgot to tell me not to take the car there. The guy I met with is a huge schemer, and aside from extending when the car would be ready more than once (including just now, the fourth time in under a week), he completely lied about needing various upgrades. When I responded to his recommended tire, oil and timing belt (among others) change by explaining they had been replaced only a few weeks earlier, he completely shut down, knowing he had been caught in his lie, and sheepishly made a comment about how 'the stickers weren't there', something my normal mechanic (who had fixed that issue himself) disputed as well. My mom called when she got back to find out why her car wasn't ready, and he picked up and when she asked for him and said who she was, he said 'oh he's out to lunch', but my mom recognized his voice, it was definitely him-- he screened us. In the initial report, he straight up added details about things that needed work that I did not say myself. I know I could not have said them because aside from the fact that the problems didn't exist, the car I brought this time was my moms and I wasn't totally sure myself so I couldn't have said anything... The man was going to charge thousands upon thousands of dollars to 'repair' random parts of the car that I luckily know were not broken. I can't say for sure that it was Hector specifically because I know neither what goes on in the back, nor the general inner workings of this place, but all I can say is never use/work/get involved with Toyota Services in Yonkers or possibly more specifically Hector Alvarez, they are dishonest and slick. More
by jsand72
January 18, 2014
We've just purchased a toyota sienna and John was our sales person. He is proffesional and negociable + polite. I would recomand him to all my friends and family! sales person. He is proffesional and negociable + polite. I would recomand him to all my friends and family! More
by eruhani
Employees Worked With
na
January 17, 2014
The experience at westchester toyota was awesome ! We got the 2014 camry martein helped us out alot he was great! He was very friendly and knowledgeable thank you guys I cant be any happier with my purchase the 2014 camry martein helped us out alot he was great! He was very friendly and knowledgeable thank you guys I cant be any happier with my purchase More
by benzati
Employees Worked With
Martein Ljekocevic
January 16, 2014
I was very satisfied with the experience I had once arrival to this dealership. It was a very friendly customer service experience. These are the types of things that make consumers comfortable on maki arrival to this dealership. It was a very friendly customer service experience. These are the types of things that make consumers comfortable on making a purchase. I would recommend Nelson of the westchester Toyota dealership. Having a few doubts about which car I might want, he helped me and walked me through to a nice car for an affordable price. More
by Williamfreire
Employees Worked With
Nelson Muñoz
January 16, 2014
This is the second car I buy from Westchester Toyota and the experience was amazing they always know what I need and they are very knowledgeable about any question you need. My sales person is Jesus and Fel the experience was amazing they always know what I need and they are very knowledgeable about any question you need. My sales person is Jesus and Felix they have done everything possible for me. I can't wait to see my car when it's arrives. More
by Gonzalez3111
Employees Worked With
Jesus , Felix Ceballos, Jesus Suarez
