Westchester Toyota

I called the service department early in the morning. Joe told me to stop by after work and he would look at my car. I didn't even have an appointment and he took care of me right away. He is very pers Joe told me to stop by after work and he would look at my car. I didn't even have an appointment and he took care of me right away. He is very personable and I will definitely bring back my car to him the next time service is due. Thank you Joe! More

Salesman Pedro Segura was very knowledgeable, patient, friendly, upbeat & very responsive. We felt that we were getting a fair deal and that he was honest with us. Toyota Sienna...love it. friendly, upbeat & very responsive. We felt that we were getting a fair deal and that he was honest with us. Toyota Sienna...love it. More

John Madera is a professional. He displayed a high John Madera is a professional. He displayed a high level of passion and integrity when I met with him and made me feel at ease. He went out of his John Madera is a professional. He displayed a high level of passion and integrity when I met with him and made me feel at ease. He went out of his way to make things right. I would highly recommend him to any prospective buyer. More

I walked out of this dealership with the car I wanted at a price that was fair. My salesman, Michael Branca was the best! He was very nice and professional and not pushy at all. He actually listens to his a price that was fair. My salesman, Michael Branca was the best! He was very nice and professional and not pushy at all. He actually listens to his customers. I wouldn't recommend buying a car from anyone else. More

Great place to buy a Toyota. Friendly relaxed no pressure atmosphere. Was really impressed because as a woman I was dreading dealing with car salesmen who either pressure you too much or ignore you. pressure atmosphere. Was really impressed because as a woman I was dreading dealing with car salesmen who either pressure you too much or ignore you. Tristan was my salesman. He walked me through my purchase of a used Toyota Echo. He even drove me to the train station the first day I came to look at the car. Even though this wasn't a big money purchase, I got the same attention that a customer would expect buying a high end vehicle. The car was fully serviced and detailled before I purchased it and I took it for two test drives. Tristan did the paper work to transfer my vehicle registration and called Geico for me. Definitely would recommend this dealership and Tristan to anyone wanting to buy a Toyota in the metropolitan New York area. More

Pedro was fantastic. He was not pushy but provided me with all of the information I needed about the Toyota Venza, which was the car that I was interested in as well as other alternatives. He clearly an with all of the information I needed about the Toyota Venza, which was the car that I was interested in as well as other alternatives. He clearly answered all of my questions and stayed in touch with me after my first visit to the dealership without being overbearing in any way. He is friendly, honest and great at his job and made me want to buy a car from him. More

I had bought my brand new camry after buying my preowned highlander not too long ago. Both sales were very smooth and the ppl I dealt with were very honest and up front both times. That's why I'd recommend highlander not too long ago. Both sales were very smooth and the ppl I dealt with were very honest and up front both times. That's why I'd recommend this dealership to anyone who's looming to get a Toyota. More

Sales staff at westchester toyota was awesome... Damion foster my salesman was very professional...i got a very good deal on the purchase of my 2009 toyota camry... foster my salesman was very professional...i got a very good deal on the purchase of my 2009 toyota camry... More

My salesman Pablo gave me a very good deal. He was very professional and answered all my questions. I got the monthly payment that I wanted to have. He was very patient and helped me to choose the right ca professional and answered all my questions. I got the monthly payment that I wanted to have. He was very patient and helped me to choose the right car for my needs. I highly recommend any one to come back to this dealership. His manager Anson was very helpful too. More

I am from Cleveland, Ohio. What a brief and terrible experience I had. I am not one to write reviews but this experience has left such a profound impact on me and I am so flabbergasted about my negativ experience I had. I am not one to write reviews but this experience has left such a profound impact on me and I am so flabbergasted about my negative experience that I felt compelled to write this review I had been searching for a 2009 or 2010 Toyota Highlander for a while. Not being able to find one in my area I turned to the internet. This is way out of my comfort zone spending this type of money on a vehicle sight unseen. That being said, there is information I like that will make me as comfortable as possible. Not a lot. Carfax or Auto Chek. Communicating with a salesperson and feeling them out. And that fact I was looking for a pre-owned certified used car. With an optional manufacturer’s extended warranty. In my opinion, not a lot to request I found a 2009 Highlander on the dealers website that was everything I was looking for. I proceeded to contact the dealership and spoke with Rosezetta from the start. And there is where my experience proceeded to go downhill. At first she was accommodating yet somewhat aloof. The more I dealt with her, the more it seemed she was either too busy for me or did not have faith in my interest in this car. I am aware that the staff probably gets an enormous amount of tire kickers over the phone. I’ve been in sales. A good salesman would know how to qualify and weed out the tire kickers from serious inquiries. For a brief moment I was able to speak with David Hsu. Finally. What I thought was a salesman who would work with me. Only later to realize that he was just the internet manager. He agreed to physically look at the car for me to answer some of my questions. He never got back to me. I called back a number of times always speaking with Rosezetta who gathered the info I requested. I always had to wait. Sometimes for hours or a day before she could get approval to forward me the info. She finally emailed me David’s response to my questions. In my opinion a very impersonal approach for a potential sale. I called back a number of times trying to get in touch with Mr. Hsu. Always ending up with Rosezetta. At one time Rosezetta took what appeared to me a very condescending attitude towards my efforts. Even so much as to laugh at me. Expressing to me that David Hsu was very busy and I didn’t get it. And I did say something to her regarding this. Her reply was she was laughing with me, not at me. I have no clue what she was laughing about because I wasn’t laughing at all. For that matter, I was getting extremely frustrated. Still giving everyone the benefit of the doubt because I’m thinking this is such a high volume dealership and everyone is overwhelmed, I persisted with me effort to work out a deal on this car. Rosezetta asked me what I’m offering. I really wanted to just deal with a salesman and get it over with so I can arrange to pick up the car that weekend. Once again, I relaxed and told her what my initial offer was. I hung up and waited. And waited some more. Finally I called back, asked for Rosezetta and was turned over to Jose Gonzales. A used car sales manager. HOORAH!!!!!! A salesman. And a manager at that. We talked and the tone of his voice gave me the feeling that this guyhinks I'm wasting his time. We talked. I told him where I was in pricing with the understanding that I was probably not going to pay for this car what I wanted too when I started my search. I was ready to come up in price. And I mentioned that to Jose. We ended the conversation that he would speak to someone regarding a counter offer and he would get back to me after 2 pm on Thursday when he came to work. At that time, I am getting really uncomfortable with this dealership because of everyone’s attitude. Do I want to deal with a dealership that expresses no time for a serious potential client? I started looking at reviews on line and I’m getting more and more uncomfortable. But I’m still willing to hear what Jose has to say hoping to put my ill feelings aside and just make a deal. I also start looking at other cars at other dealers. Just in case. 3:00 pm comes around. No call. At 5:00 I finally call. His assistant speaks to him and replies to me that Jose will call me back. He has my phone number. He never calls. Next morning I call to talk Jose or Rosezetta. Both are off for the day. After finding this out, somehow I got an email from Rosezetta 10 minutes later specifying that I can deal thru her if I want this car. An email. From an assistant no less. Not a salesperson. In her words……….. I will be your guide for this journey. I am here to assist in making this process easy and seemless. I will be available to answer your questions and help you make the best informed decision for the vehicle you have selected. Please feel free to contact me through e-mail or by phone if you need anything First of all “Seemless” is spelled “Seamless” and if I’m spending $30,000 on a car, I don’t want to communicate via email on my “journey” and I want to talk to a salesperson. That’s when I left a message for the general manager. Who never calls me either. My chance to fly to Yonkers to pick up this car that weekend was now dead. bHere is a person who’s serious about buying a car and they could care less. I should have listened to my gut earlier went elsewhere. But I wanted this car. I was able to find another car that was also exactly what I wanted. That evenin I was able to find another car at another dealer in Albnay, New York. And I am so happy I went to this other dealer. From the moment I started working with them it was a pure joy. They made me feel like I was their most important client. While at the dealership, the general manager and the used car manger both made an effort to meet me. Even the finance manager and I didn’t even finance the car. All the way down to the young man who drive 20 miles one way to pick me up an my hotel. And for this, I will thank the staff from steering me away from my “journey” I was about to take that I now know would have probably been disastrous. More