Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Westchester Toyota
Yonkers, NY
2,505 Reviews
Sales
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
Service
Our service department offers the best in automotive service to our customers. We are proud of our state-of-the-art facility, which features the most current diagnostic and repair equipment available. Our highly trained, factory technicians share in the sentiment that you and your vehicle deserve only the best of care.
Parts
Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. We offer the same high quality parts your vehicle was built with and we keep a large inventory of these certified parts in stock.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,505 reviews
March 04, 2020
Raul was great and honest. Overall great experience on trade in and new used Tesla. I would recommend this dealership to a friend in the future. trade in and new used Tesla. I would recommend this dealership to a friend in the future. More
by Kdlong3
Employees Worked With
Raul Gomez, David Grin
March 03, 2020
Our family had such a terrible experience at this dealer. First time we went, we were trying to buy a car but we were not yet living in the country - a long story. We didn’t realize we needed to have the First time we went, we were trying to buy a car but we were not yet living in the country - a long story. We didn’t realize we needed to have the car delivered soon after purchase - we couldn’t “hold” it. But the man who “helped” us didn’t bother to tell us that either. For an hour. We wasted that time just sitting there for no reason. To finally be told, “yeah you can’t buy a car now and get it in a month”. Ok. Should have learned our lesson. When we did actually move to the US, we called in advance to see if they had the car we wanted, which they said they did. We took an Uber there with our daughter (we had no car at the time) - when we got there they told us they didn’t have it. So no way we could leave the lot with it. A wasted Uber and a lot of wasted and difficult time with a small child. They gave us the runaround with price and back and forth and back again. We finally gave in to all the extra costs they added on top of the price we agreed to. And we were told we needed to come back to pick it up after the DMV stuff was handled. Ok. This was already about two hours of our time (plus another Uber ride) with my three year old daughter having to sit there the whole time. But when my husband went back when they said it was ready, he waited another three hours!! Three hours due to their incompetence. Insane. I would NEVER. EVER. go here again. Ever. I have never been treated with such disregard and blatant manipulation. And now that I’ve had a different experience elsewhere I know that it doesn’t have to be like that to buy a car. end of story. More
by A.PY
March 01, 2020
Mr.Rich at first glance. A serious individual. A no nonsense hard worker with a respectful attitude that might come across a bit condescending yet appreciated through his tenured knowledge and experien nonsense hard worker with a respectful attitude that might come across a bit condescending yet appreciated through his tenured knowledge and experience. Mr. Rich is thorough, and in the short time I had with him, I've come to realize he has a big heart, loves what he does as well as his family, especially his precious grandson, which he proudly displays on his desk in his office. It was my honor to be served by Mr. Richard Modeferi. More
by eddime
Employees Worked With
Carlos, the greater at the service department. An asset to your service., Richard Modafferi
February 24, 2020
I am very pleased with the quality and service received with the purchase of my Toyota Camry. Sean Glenn and Herick Vega were very help to me in the buying process. My only concern was that there was som with the purchase of my Toyota Camry. Sean Glenn and Herick Vega were very help to me in the buying process. My only concern was that there was some confusion as to the price of the car. Once things were clarified, it was a great experience to purchasing the 2017 Camry. More
by APH
Employees Worked With
Sean Glenn, Dennis Clarke, Herick Vega
February 23, 2020
I’ve only purchased Toyota’s and have always chosen John Madera as my salesperson. He is professional and is knowledgeable about the vehicle. He takes the time to address my concerns and is very friendly. I Madera as my salesperson. He is professional and is knowledgeable about the vehicle. He takes the time to address my concerns and is very friendly. I would highly recommend him and continue doing business with him and would refer my family and friends to him. More
by Jean
Employees Worked With
John Madera
February 16, 2020
Westchester Toyota knows their stuff I had the pleasure of working with John when looking for a pre-owned Rav 4. He was extremely knowledgeable and got me a great deal. He was able to giv I had the pleasure of working with John when looking for a pre-owned Rav 4. He was extremely knowledgeable and got me a great deal. He was able to give me a nice discount since I had an older model to trade in. The rest of the staff were also very pleasant to work with! More
by smambinder
Employees Worked With
John Madera
February 15, 2020
Hector Alvarez is a very professional and respectful person who takes care of both my cars and makes sure they are safe to drive. He takes care of you with the best intentions. Always a pleasure to work person who takes care of both my cars and makes sure they are safe to drive. He takes care of you with the best intentions. Always a pleasure to work with him at Toyota. More
by Dana 23
Employees Worked With
February 14, 2020
Totally Unproffessional and Not Forthcoming I previously bought two new cars from Westchester Toyota in 2004 and 2008, and was satisfied. Thought i was being loyal, and got totally shafted. Cus I previously bought two new cars from Westchester Toyota in 2004 and 2008, and was satisfied. Thought i was being loyal, and got totally shafted. Customer service when buying a used car was below rateable. Zero stars is the true rating, i had to give a minimum of 1 star to rate. The 1 star rating is truly overrating this dealership, Received no warranty paperwork, got a valet key (only) no keyless entry, no second key, no disclosure. Spent $20K on a 2018 Camry SE and was not given any paperwork regarding options or lack there of. Was promised a full tank of gas, get less than a half tank. Was promised a bottle of paint to touch up some deep cuts on the rear quarter panel, and got nothing, Untrustworthy and unproffessional. Do not do business with this dealership, you will be disappointed. Do not know what happened since i last dealt with them. I even recommended them to some family and friends, i will now do the opposite. More
by Disappointed & Dissatisfied
Employees Worked With
David Lee, Pablo Diaz, Herick Vega
February 12, 2020
Great experience from start to finish. Pedro was very accommodating and helpful. My mats needed to be back ordered and he offered to drop them off at my house when they came in! And he did! Very happy wi accommodating and helpful. My mats needed to be back ordered and he offered to drop them off at my house when they came in! And he did! Very happy with my purchase. More
by JMillz20
Employees Worked With
Pedro Segura
February 11, 2020
Pedro is very accommodating, not giving you pressure, knowledgeable in every aspect of my purchased vehicle (RAV4).. he always call me for updates of my ordered vehicle, the BEST salesman ever.. hope he knowledgeable in every aspect of my purchased vehicle (RAV4).. he always call me for updates of my ordered vehicle, the BEST salesman ever.. hope he keeps it up.. More
by nlelis2000
Employees Worked With
Pedro Segura
