Westchester Toyota

Looking for a family car. All the makes of the cars are there. Julio Maximo was patient and helpful. He helped us make our son feel comfortable while test driving the Sienna. All the makes of the cars are there. Julio Maximo was patient and helpful. He helped us make our son feel comfortable while test driving the Sienna. I know what we need now to make our purchase easier. More

Not enough information was given. Toyota is a great dealership. However, my experience with them didn't go quite the way I wanted or the way I was expected. The waiting was short, mayb Toyota is a great dealership. However, my experience with them didn't go quite the way I wanted or the way I was expected. The waiting was short, maybe because it was a slow day. When it comes to informations about the vehicle I was looking to purchase, I didn't get as much as informations about it from the sales representative. They need to work on providing more informations then having a customer leaves with a car. More

Incompetence or Dishonesty I contacted this dealership to purchase a 4runner TRD Pro. This is a very limited produced car so I was surprised and skeptical when the "Sales Suppo I contacted this dealership to purchase a 4runner TRD Pro. This is a very limited produced car so I was surprised and skeptical when the "Sales Support Specialist" I spoke to said, oh yes, we have that car in several colors. I asked for proof that the car was there before scheduling a visit (entailing a 45 minute drive and getting a babysitter). This "Sales Support Specialist" sent me a spec sheet for the car and confirmed in writing that it was there for me to test drive. I took the trip to the dealership not more than 3 hours later and after waiting 30 minutes after my scheduled appointment time the salesman (who I had not spoken to before) informed me within 5 minutes of checking that the car was not there, was never there, and was not on its way to get there. So I was completely misled and my time wasted despite all my efforts to avoid this very situation. If there goal was to mislead me in hopes that I would just buy another car while there, they failed miserably. I explained the situation to the manager on staff and he could care less - no explanation for how it happened, or concern that it happened in the first place. Don't waste your time with this place -- they are incompetent or would be con men, or both. More

Great It very good place & I recommend this service centers. Their customers service very nice & they have a nice & clean waiting area.they have coffee for It very good place & I recommend this service centers. Their customers service very nice & they have a nice & clean waiting area.they have coffee for customers More

review of toyota the experience was excellent, you can see the professionalism as soon as you walk into this dealership. since the front desk to the dealers everybody the experience was excellent, you can see the professionalism as soon as you walk into this dealership. since the front desk to the dealers everybody is always smiling and offering you the most cordial welcome. my dealer was Cristian Martinez, he was very professional and with a lot of knowledge about the car that i wanted to lease, the whole transaction was super fast and in lest than 2 days i was driving a new car. Thank you Toyota More

Discouragement and Deception. I wanted to trade in my vehicle. Westchester Toyota inspected my car and concluded that my vehicle is not worth $500.00 and they would only junk it if I wanted to trade in my vehicle. Westchester Toyota inspected my car and concluded that my vehicle is not worth $500.00 and they would only junk it if they accepted it. My car has a BB value of $1900.00 to $2300.00. This was confirmed by two other dealers. Westchester Toyota' s website advertised, "push, pull, or tow your vehicle for up to $3500.00". My vehicle is better than good. For me it was a demeaning experience and had to leave with shame. So all that hype about customer satisfaction is their # 1 priority is all bull. More

Typical Bait and Switch Stay away... far away, very far away. My uncle and I went to this place and negotiated a deal, which included trading in my 2013 Camry Hybrid, on a ve Stay away... far away, very far away. My uncle and I went to this place and negotiated a deal, which included trading in my 2013 Camry Hybrid, on a very attractive deal of a 2016 Camry LE. Attractive because that's when they started pulling the switch. First they asked for a series of requirements for me to be on the loan since my credit score is not great due to rehabilitating student loans. I met all the requirements and given that my current car is financed through Toyota, under my uncle's stellar credit, I thought it would be a much nicer experience than what we have had with other Toyota dealership recently. Not so. I witnessed several red flags. First, on a Labor Day weekend Saturday people came in and out without purchasing a car. Second, the staff does not greet customers. You never see a Finance Manager or Sales Manager talk to you about what they're doing to have us drive out of there in a new car. Here's the real story now. They wanted us to put down 20 percent and finance the car through Toyota Financial Services for a 36-month term because, according to them, on my uncle's credit history it came up that his income was taxi-related. Is it our problem that most Toyotas in the New York area are taxis? We explained that... 1. The car was for me 2. That the current vehicle has been registered under my name as a private passenger car since we go it 3. That Toyota financed the current car at another dealership (1.9 APR for 60 months) and the taxi income was not an issue 4. They could see that my uncle already has a vehicle registered as a taxi (an Accord financed by Honda thanks to his stainless credit history) None of this mattered. At Toyota you're guilty until proven innocent. WE ASKED THEM TO SEND THE LOAN APPLICATION TO THE PRIVATE BANKS (CHASE, CAPITAL ONE, ETC.) FOR A 60-MONTH TERM APPROVAL BUT.... THEY WOULD NOT. Since this dealership is part of Bram Auto Group, I assume their other 20+ dealerships are paying their bills. In reality they don't sell cars. They're good at designing schemes to cheat you out of your hard-earned money. Wasted three days in this odyssey. In the end, we left with a significant dent on the front passenger door of our car. Courtesy of one of the sales consultants who recklessly opened the door of a RAV4 as we drove through their parking lot. NO APOLOGIES.:. Nothing! It has become a journey to buy a Toyota these days unless you're ready to be ripped off. Remember, stay as far away as you can. More

worst ''CERFITED PRE-OWNED'' SCAM ALERT specially their ''certified pre owned'' vehicles if you do go please test drive the car before you buy, make sure you get a copy of the warranty specially their ''certified pre owned'' vehicles if you do go please test drive the car before you buy, make sure you get a copy of the warranty ask to see the car fax first ( they showed me the car fax at the end after all papers were signed) ask if the car has 2 master keys, again i learnt the car only came with one key at the end of the transaction GOOGLE THE VIN NUMBER OF THE CAR YOU GETTING ASK FOR THE 160 POINT CHECK SHEET 2167 Central Park Avenue, Yonkers, NY 10710 worst service department ever, they try to make you think you don't have a warranty and pay out of pocket 75 Vredenburgh Avenue, Yonkers, NY 10704 camry corolla rav4 prius avalon highlander tacoma yaris sienna More

Absolutely wonderful!!!! David Lee made me feel like I was the only customer. He took his time with me and answered all my questions. I did not feel rushed. David Lee made me feel like I was the only customer. He took his time with me and answered all my questions. I did not feel rushed. More

fantastic experience Greeted and treated me with respect throughout the whole process even though I was not able to buy. Also was very helpful on explaining the different Greeted and treated me with respect throughout the whole process even though I was not able to buy. Also was very helpful on explaining the different ways to purchase the vehicle. Totally recommendable to my friends and family. Thanks Julio for all your support. More