Westchester Toyota/Scion - Service Center

Going the Extra Service Mile . . . There aren't enough words to describe the professionalism and A+service I received when I had to bring my RAV4 in because the airbag light wouldn't g There aren't enough words to describe the professionalism and A+service I received when I had to bring my RAV4 in because the airbag light wouldn't go off; it turned out to be a damaged airbag harness. This, of course, was the worse news ever because it was during a time that I couldn't afford to be without my vehicle due to my mom's weekly medical appointments. Cost of replacing the airbag harness was, to say the least, a shock because it was not something covered by any warranty and at one point, not even by my insurance company. All I could do was cry because this was the last thing I needed and I was ready to drive my RAV4 w/o airbags. Fortunately. Willie Vesey knew exactly what to say to the insurance company and replacement was covered; I was only responsible for the deductible. Willie made arrangements and even had someone drop me off at the car rental place to make sure I had transportation during the time my RAV4 was at the repair shop. Needless to say, an unexpected problem during a very difficult time was handle with professionalism, gentleness and deep empathy. I've been fortunate to always have Willie be the service consultant I speak with and every single time he goes beyond the call of duty. More

OUTSTANDING Thank you Adrian again this guy went out of his way to wait for me after Westchester Toyota was close for business on Saturday cause a light came on d Thank you Adrian again this guy went out of his way to wait for me after Westchester Toyota was close for business on Saturday cause a light came on dash and i had no idea what the light was. she was able to but my mine at ease. More

Crystal was great ! Took my vehicle to get serviced and met with Crystal. She was extremely helpful. She was very professional and personable. She was patient and explain Took my vehicle to get serviced and met with Crystal. She was extremely helpful. She was very professional and personable. She was patient and explained everything. Had a very bad experience at another location and didn't know what to expect at Westchester Toyota. Crystal put everything at ease. Thank you Crystal! Keep doing a great job. More

A nice experience I brought my car in for servicing at Toyota near Cross County Center . I was professionally taken care of by Crystal . She was very patient and attent I brought my car in for servicing at Toyota near Cross County Center . I was professionally taken care of by Crystal . She was very patient and attentive to my concerns . She explained all of my servicing options clearly . Once again I did not feel rushed or unimportant . My experience was pleasant and efficient . Nice to see in our harried world !! More

Well satisfied Robert Garcia he helps you understand how your car works,and help you in how you can fix your budget so you meet the needs of your car. Thanks a lot. Robert Garcia he helps you understand how your car works,and help you in how you can fix your budget so you meet the needs of your car. Thanks a lot. More

Trusturdeal I use my Toyota for work I trust Robert Garcia guidance for my Corolla I am on the road a lot Robert has shown me how to service my car based on my dr I use my Toyota for work I trust Robert Garcia guidance for my Corolla I am on the road a lot Robert has shown me how to service my car based on my driving he is a key person in service More

The best Took my car in to have a quick oil change and inspection. Was able to get my brakes and tire replace before my afternoon appointment. Thank you to Adr Took my car in to have a quick oil change and inspection. Was able to get my brakes and tire replace before my afternoon appointment. Thank you to Adrian for keeping his word. More

Westchester Toyota is a great service center I've been at this dealership for service for 15 years, They are reliable, trustworthy, explain all the ins and outs and the costs, so there are no su I've been at this dealership for service for 15 years, They are reliable, trustworthy, explain all the ins and outs and the costs, so there are no surprises. Rick Modafferi is my favorite service manager, ask for him if you go. More

Hector Alvarez & Mr. Casimir are Toyota's Best! Service representative Hector Alvarez is a great, knowledgeable, informative consultant and every time I schedule service for my vehicle, I make sure Service representative Hector Alvarez is a great, knowledgeable, informative consultant and every time I schedule service for my vehicle, I make sure it's with Mr. Alvarez. More

Good service I had the pleasure to work with Caroline .. she was very pleasant and excellent service thank you I will recommend this service dept to my family and I had the pleasure to work with Caroline .. she was very pleasant and excellent service thank you I will recommend this service dept to my family and friends More