Westchester Toyota/Scion - Service Center

Excellent Service Brought in my 2008 Tacoma for service. Sat down with Hector Alvarez in a timely manner. Hector was very professional and courteous to my needs. He sat Brought in my 2008 Tacoma for service. Sat down with Hector Alvarez in a timely manner. Hector was very professional and courteous to my needs. He sat down with me on a personal level and described in detail what my car needs. Will defenitly be coming back! Great job Service Dept! More

Excellent service from Cara Deluca Called Toyota last minute and was having a frantic day as some of us have often and when car trouble came up I thought why me but when I spoke to Cara Called Toyota last minute and was having a frantic day as some of us have often and when car trouble came up I thought why me but when I spoke to Cara Deluca I got in right away and didn't wait long to get back on the road. Would go back again because Cara Deluca was so amazing! Excellent customer service can always count on Cara More

Excellent The service was excellent. The staff were very friendly . Vicent gave a very excellent service and the new program that he offers us it was a great op The service was excellent. The staff were very friendly . Vicent gave a very excellent service and the new program that he offers us it was a great opportunity More

Great Service We brought in our 2013 Corrolla for service. We had an oil change, tire rotation and winterization. Our service advisor William Vesey was courteous, We brought in our 2013 Corrolla for service. We had an oil change, tire rotation and winterization. Our service advisor William Vesey was courteous, knowledgeable and extremely competent. He made us feel at home and we have confidence in him. The work was done in one hour and a half. It was a totally positive experience and we will deal with Toyota Westchester and Mr. Vesey for all our service needs. More

Superb The professionalism,courteously,and efficiently of every one involved is remarquable. Thank you for the beautiful experience! Because of this recall, The professionalism,courteously,and efficiently of every one involved is remarquable. Thank you for the beautiful experience! Because of this recall, I've been worrying a great deal. They went out of their way to reassure me and did the job in such a timely and efficient manner. Thanks a million. More

Great service from adrian shiwpal i would defintley recommen the dealership and the service consultant for any service i am truly happy with my service visit and from adrian shiwpal i would defintley recommen the dealership and the service consultant for any service i am truly happy with my service visit and i will be coming back for all my future service More

Amazing Experience by a service Provider I brought my vehicle in for service today . This individual provided me with the greatest customer service I have received at any Toyota Dealership. I I brought my vehicle in for service today . This individual provided me with the greatest customer service I have received at any Toyota Dealership. I went over my service mileage and the computer continued to kick out the invoice refusing to complete the task. She immediately got on the phone with Toyota and resolve the issue and I was able to obtain my service as scheduled. More

Full Maintenence i really had a nasty appointment regards my maintenance because my car needed it a full change of oil, filter and auto care since it reach the miles i i really had a nasty appointment regards my maintenance because my car needed it a full change of oil, filter and auto care since it reach the miles it was required.. The first time i went they were really nice because they were selling me a car. Once, i have my car i went to do the maintenence and they only fix my wheels, today 9/03/2015 i went at 8:30am to my apointment since they mention to me that i have a free full maintenance in my car once it reach 30,000 miles. To my surprise they did not clean my filter, they did not perform anything they promise. Plus, since the first time i went to get my car they told me i was going to get a FREE full maintenance and today they were going to charge me for what i was supoosed to have for free since my car is new... The broke my back seat and they really are a liars and with sll this experience back and forth, i really do not recommend this place because once you buy a car they do not help you after or they do not even look after the customers to see how they are doing with their new cars.. i am very disgusted with this experience and i will forward all the pictures to the manager after the maintenance they did to my car.. This message is for HectorAlvarez, and all his team.. All i wanted it was a good service and to perform everything my car need it to be replace according to the FREE maintenance the warranty provides. Mr. Manny Duarte just help me to buy the car and after one week i need it to ask some questions regards the warranty told me he was to busy with another client. These definitely is not a good customer service and i will never come back to that dealer. Plus i do not recommend to deal with this people becaude they take advantage about your needs. i hope the manager take action of this event and help me to get my service done. Thank You More

Timeless Effort and Caring for Consumer This is a shout out to Ms. Cara Deluca (service specialist) for all your time and effort to make sure things were done right, you went out of your way This is a shout out to Ms. Cara Deluca (service specialist) for all your time and effort to make sure things were done right, you went out of your way to make sure of that, thank you. Toyota make sure you keep this one she knew her job. Sincerely, Ms. Velazquez P.S. also to the guys who took my keys at service entrance very courteous and polite, sorry just couldn't remember their names. More

Excellent customer service I went in for an oil change and I was greeted immediately with a warm and friendly approach. Afterwards I was introduced to Kris Swenson which was my I went in for an oil change and I was greeted immediately with a warm and friendly approach. Afterwards I was introduced to Kris Swenson which was my Service Advisor for this visit. He welcomed me with a smile and sat me in his office to discuss the service being performed today. He explained to me what exactly was going to be performed on my vehicle and was on point with the estimated time frame. Furthermore, he addressed concerns (that I was experiencing) discovered during the free multipoint inspection. My overall visit was pleasant & fast, with out any confusion of the work that was performed. I will definitely make Kris Swenson my future service advisor. More