Westchester Toyota/Scion - Service Center

Jeremy was very thorough and easy to work with. The check in process was very smooth as was the pickup of the car when service was completed. in process was very smooth as was the pickup of the car when service was completed. More

On Thursday, March 25, 2021 I brought my car in for the fuel pump recall. Shortly after I arrived, I was told to go to room number 1 to talk to a Service Advisor. How name was Victor Figueroa. He explaine fuel pump recall. Shortly after I arrived, I was told to go to room number 1 to talk to a Service Advisor. How name was Victor Figueroa. He explained to me in detail what had to be done and told me how long it would take to repair.When the job was done he called me up to let me know the job was finish, and even thing went smoothy. I could see that he was very skill and professional at his job. This was excellent service! One Happy Customer, Richard Gallo More

Waited two hours just for a diagnosis on what I already knew. Waste of time. Salesman was nice but one nice salesman doesn’t make up for the horrible wait times (with an appointment) and crazy prices. knew. Waste of time. Salesman was nice but one nice salesman doesn’t make up for the horrible wait times (with an appointment) and crazy prices. More

Friendly attitude as soon as I walked in. Explained what I wanted, given the cost upfront so no surprises. When work was completed my service advisor pointed out some areas of concern. Since it wasn’t being I wanted, given the cost upfront so no surprises. When work was completed my service advisor pointed out some areas of concern. Since it wasn’t being forced up me had the additional work done. All in all, great day, great service advisor in Victor Figueroa. More

This dealership gives you the best deals and service. We recommend them highly. We are very happy with our certified pre owned corolla and how the sales and service department go the extra mile to satisfy t recommend them highly. We are very happy with our certified pre owned corolla and how the sales and service department go the extra mile to satisfy their customers. Westchester Toyota rocks! More

I was so lucky to have Cara DeLuca-Irizarry as my Service Rep, she was knowledgeable, professional, kind, true to her word and overall awesome! Rep, she was knowledgeable, professional, kind, true to her word and overall awesome! More

I recently brought my 2012 Sienna in for the 75,000 mile service visit. Cara DeLuca-Irizarry was my service rep. She was personable, professional, warm, thorough, honest and efficient. The repairs were co service visit. Cara DeLuca-Irizarry was my service rep. She was personable, professional, warm, thorough, honest and efficient. The repairs were comprehensive and meticulously done. Cara reviewed the scope of work in detail. In the days since the service, my car runs flawlessly. Since purchasing my vehicle from Westchester Toyota, it has been serviced by them exclusively. Over the past 8 years I have been very satisfied with the quality of the work done. Even when there were challenges, the administration and managerial staff, especially Willie Vesey, were intentional in ensuring that I was a satisfied customer. I highly recommend and appreciate the quality of the service rendered by Cara and the techncians at Westchester Toyota. More

My mother financed her 2019 RAV4 from this dealership and let’s just say she was not pleased at all. On December 30 she dropped off her car to the service center, throughout the time it being there, there wa let’s just say she was not pleased at all. On December 30 she dropped off her car to the service center, throughout the time it being there, there was never clear explanation or any updates on her vehicle. Finally on January 21,2021 the car was ready for pickup, when she picks up her car after paying she notices what was suppose to be fixed was not and the paint used on the car was completely off! It is very noticeable and unacceptable. This whole experience for my mother has been very stressful and the lack of professionalism and incompetence shows in their work. It is unfortunate that my mother has to endure this and now has to take in the car again because they could not get it right the first time! More

The place was very clean and workers were nice. There were no chairs cause there were so many customers and a worker offered me his chair (I had a 7 month old baby with me too) and he had to stand while were no chairs cause there were so many customers and a worker offered me his chair (I had a 7 month old baby with me too) and he had to stand while greeting people. Also an employee Carla Deluca-Irizarry saw that my daughter was getting restless and “pushed” my Tacoma to get the work done sooner, than later. I was there about an hour instead of the 1.5 - 2 hours as normal. I left well before people that were there before me. I was surprised by the generosity. Recommend this place. More

The best A++++ helped me with everything I needed and asked for. He is the best by far. Thanks for all the help Glenn the best! asked for. He is the best by far. Thanks for all the help Glenn the best! More