Westchester Toyota/Scion - Service Center

Waited two hours just for a diagnosis on what I already knew. Waste of time. Salesman was nice but one nice salesman doesn’t make up for the horrible wait times (with an appointment) and crazy prices. knew. Waste of time. Salesman was nice but one nice salesman doesn’t make up for the horrible wait times (with an appointment) and crazy prices. More

Friendly attitude as soon as I walked in. Explained what I wanted, given the cost upfront so no surprises. When work was completed my service advisor pointed out some areas of concern. Since it wasn’t being I wanted, given the cost upfront so no surprises. When work was completed my service advisor pointed out some areas of concern. Since it wasn’t being forced up me had the additional work done. All in all, great day, great service advisor in Victor Figueroa. More

This dealership gives you the best deals and service. We recommend them highly. We are very happy with our certified pre owned corolla and how the sales and service department go the extra mile to satisfy t recommend them highly. We are very happy with our certified pre owned corolla and how the sales and service department go the extra mile to satisfy their customers. Westchester Toyota rocks! More

I was so lucky to have Cara DeLuca-Irizarry as my Service Rep, she was knowledgeable, professional, kind, true to her word and overall awesome! Rep, she was knowledgeable, professional, kind, true to her word and overall awesome! More

I recently brought my 2012 Sienna in for the 75,000 mile service visit. Cara DeLuca-Irizarry was my service rep. She was personable, professional, warm, thorough, honest and efficient. The repairs were co service visit. Cara DeLuca-Irizarry was my service rep. She was personable, professional, warm, thorough, honest and efficient. The repairs were comprehensive and meticulously done. Cara reviewed the scope of work in detail. In the days since the service, my car runs flawlessly. Since purchasing my vehicle from Westchester Toyota, it has been serviced by them exclusively. Over the past 8 years I have been very satisfied with the quality of the work done. Even when there were challenges, the administration and managerial staff, especially Willie Vesey, were intentional in ensuring that I was a satisfied customer. I highly recommend and appreciate the quality of the service rendered by Cara and the techncians at Westchester Toyota. More

My mother financed her 2019 RAV4 from this dealership and let’s just say she was not pleased at all. On December 30 she dropped off her car to the service center, throughout the time it being there, there wa let’s just say she was not pleased at all. On December 30 she dropped off her car to the service center, throughout the time it being there, there was never clear explanation or any updates on her vehicle. Finally on January 21,2021 the car was ready for pickup, when she picks up her car after paying she notices what was suppose to be fixed was not and the paint used on the car was completely off! It is very noticeable and unacceptable. This whole experience for my mother has been very stressful and the lack of professionalism and incompetence shows in their work. It is unfortunate that my mother has to endure this and now has to take in the car again because they could not get it right the first time! More

The place was very clean and workers were nice. There were no chairs cause there were so many customers and a worker offered me his chair (I had a 7 month old baby with me too) and he had to stand while were no chairs cause there were so many customers and a worker offered me his chair (I had a 7 month old baby with me too) and he had to stand while greeting people. Also an employee Carla Deluca-Irizarry saw that my daughter was getting restless and “pushed” my Tacoma to get the work done sooner, than later. I was there about an hour instead of the 1.5 - 2 hours as normal. I left well before people that were there before me. I was surprised by the generosity. Recommend this place. More

The best A++++ helped me with everything I needed and asked for. He is the best by far. Thanks for all the help Glenn the best! asked for. He is the best by far. Thanks for all the help Glenn the best! More

Outstanding services Excellent Person ,Great customer service. He always is pending to the conversation about the problem for the vehicle .appointments always on time . I recommend Hector... service. He always is pending to the conversation about the problem for the vehicle .appointments always on time . I recommend Hector... More

DON'T USE THEIR SERVICE CENTER - RUN AWAY If you want to be treated like crap and your vehicle too, THIS is the place for you! The absolute WORST service we have ever experienced in our life! If you want to be treated like crap and your vehicle too, THIS is the place for you! The absolute WORST service we have ever experienced in our life! We brought our vehicle in on a Monday evening, so work can start on Tuesday and things started going downhill quickly. If you do not call for information on your vehicle, they won’t communicate with you whatsoever! They hide things from you and make excuses! We informed them clearly of what the issues were that we were having. Arrangements were made for a rental to hold for three days. I called late Tuesday for an update and there was no information yet to give me. OK, no biggie! Come Wednesday early afternoon and again, no call to me to provide me with any information. I was finally told on Wednesday late afternoon that one issue was resolved during the diagnostic and that a part needed to be ordered for the other issue, which arrived Thursday. The part showed up Thursday and…. They ordered the wrong part, so the wrong part arrived. I was not contacted to be informed of the delay – guess what, I had to call to find out, again! Thursday made the third day of having the rental. The correct part was then ordered on Thursday, which would not arrive until Friday. The correct part arrived Friday and it was installed and after calling maybe three times I was told Friday evening that there were more issues with my vehicle. They asked that I leave the vehicle for them to continue work on it Saturday and I would get a call from them on SATURDAY, you guessed it… I got NO phone call. Monday morning, I call to speak with my advisor Kevin and he was not in, so I had to speak the foreman Stanley. They beg to keep your vehicle and say they need more time, but they want to bill you more instead of just admitting that they can’t find the problem. Hey, if you can’t fix it, that’s fine – just SAY IT! They had our vehicle for a full week, they lie to your face and leave your vehicle sitting. Zero communication from Kevin if I didn’t call for an update and they like to blow smoke up your xxx and make excuses. We picked up our vehicle on Tuesday evening and they brought her out in worse condition than we dropped her off. They felt in this time of Covid that it was ok to bring her our filthy on the inside, the rubber seal hanging off by the rear hatch door and the flap part between the bumper and tire the covers wiring hanging on by one zip tie. WE DID NOT DROP HER OFF IN THIS CONDITION! The whole experience was terrible, the customer service, the actual service, the lack of communication – all of the lies and the excuses! Made me absolutely sick!! I was more than patient in the beginning!! Telling me the vehicle came out like this because 3 people were working on it – NONE of those three people working on it or Kevin had not even one eight of their brain working to say, xxxx, WE gave them a real bad experience here, we should look the vehicle over before we return it to them. The disrespect!! Take care of the vehicles dropped off for service as if they were your own! Funny thing here too is when you start asking for General Manager names and District Manager - Oh, I don't know, but I can get it for you... blah, blah, blah!! You should treat customers how you would want to be treated yourself and if it was your very own vehicle!! Everyone I spoke to was f.o.s., Kevin, Hector, Stanley – your discount of $126.00 and an offer for a free detail would NEVER make me think about bringing my vehicle back here for all we’ve been through! They make you pay before they bring the vehicle out, so you can't see the damage they've done! I can’t reiterate enough how terrible this place is – take your vehicle to Toyota in Mamaroneck and save yourself the hassle of run-arounds, lies, lack of communication and disrespect!! More