Westchester Toyota/Scion - Service Center

My Sienna broke down one day as I was taking my children to the sitter. I had to have it towed in to the service department. From the moment I and my car arrived I was acknowledged. I was very upset because to the sitter. I had to have it towed in to the service department. From the moment I and my car arrived I was acknowledged. I was very upset because the incident made me nervous having my children in the car. Glenn and Rich L. went over in detail what was wrong with my car so I completely understood what was going to be done, as well as assured me that they would take good care of the car and make it safe for my children to ride in. I will never go anywhere else for my service from now on. The entire experience from beginning to end was very pleasant. Everyone appeared very confident in their abilities to help me and were very patient with all my questions. I have already recommended Westchester Toyota Service to all of my friends and family. More

The service and parts department employees were very helpful and knowledgeable. The entire staff was friendly and made sure I was comfortable while I waited. I was able to get a service appointment when helpful and knowledgeable. The entire staff was friendly and made sure I was comfortable while I waited. I was able to get a service appointment when I wanted it and did not have to wait a long time like I have done at other dealers. More

I SHOP AT THE CROSS COUNTY MALL AND NOTICED THE DEALERSHIP IN THE AREA. WANTED MY 98 CAMRY LOOKED AT BUT DONT LIKE TAKING IT JUST ANYWHERE AS IT HAS ONLY 42000 MILES. I SET UP AN APPT. AND RECIEVED DEALERSHIP IN THE AREA. WANTED MY 98 CAMRY LOOKED AT BUT DONT LIKE TAKING IT JUST ANYWHERE AS IT HAS ONLY 42000 MILES. I SET UP AN APPT. AND RECIEVED A CALL TO REMIND ME A DAY BEFORE. THE CONSULTANT GLENN WAS GREAT! RECOMMENDED THINGS BUT WAS NEVER PUSHY. THEY GOT ME IN AND OUT IN ABOUT 2 HOURS. THE FACILITY WAS CLEAN AND THE STAFF WAS GREAT. GLENN WENT OVER THE CHARGES AND GOT ME GOING. OVER ALL EVERY THING WENT SMOOTH. A++ SERVICE!! WILL RECOMMEND.. WOULD RETURN AGAIN. TWO THUMBS UP. More

It was a very friendly environment I was there under a stressfull situation the staff was very helpful they gave me a list of options that would help me. my car was ready on time to be picked up. thank y stressfull situation the staff was very helpful they gave me a list of options that would help me. my car was ready on time to be picked up. thank you westchester toyota I will recomend you to friends and family. More

I called and scheduled an appointment, which to my surprise actually went rather smoothly. I have tried making appointments with other service stations and convenience was always an issue. I had been surprise actually went rather smoothly. I have tried making appointments with other service stations and convenience was always an issue. I had been in a gas station earlier in the week for a state inspection and was told that my corolla failed because it needed brakes. For some reason I did not trust the station. I explained what happened to the service man that greeted me and told me not to worry that it could always be worse. A few hours later I recieved a call giving me an update on my truck. I was shocked, they told me I had at least another 5,000 to 7,000 miles left on my front brakes and all I needed was a brake service for the rear brakes. I am glad I brought my car to them. It gave me piece of mind knowing that I didn't waste money fixing something I didn't need. I'm glad I took a chance with this dealership. More

Great service,service. Always going the extra mile.great teammmmmmmmmmmmmm teammmmmmmmmmmmmm More

Overall my experience with Westchester Toyotta has been wonderful... I bought several cars from them and they always go the extra mile to make you feel comfortable with your purchase. I service all my car wonderful... I bought several cars from them and they always go the extra mile to make you feel comfortable with your purchase. I service all my cars with them and I feel when I call to make an appointment that they will do whatever they can to deal with whatever problems my car has within that day so I am able to use my car for work the next day. They always explain everything to me in detail which is great. I would never by a car from anyone else. My great experiences with Westchester Toyotta is why I'm giving this rating. More

I have a camry and one day i was driving to the gym and i heard a loud noise that came from the engine all of a sudden i lost all power to the car. I caIled my tow company and i asked them where ca i heard a loud noise that came from the engine all of a sudden i lost all power to the car. I caIled my tow company and i asked them where can i take my car and with no hesitation they recommended Westchester Toyota,and i'm glad they did. I dropped off the car and i had to fill out a night drop off envelope ,I was kinda of skeptical of just leaving my car with no one at the dealer,but the next morning at 8:00 I got a ca ll from jose torres he explained to me that he'd be the service consultant taking care of my car. I was very impressed someone contacted me so quick. After checking my car out he told me the noise i heard was my water pump which also leaked onto my timing belt causing me to lose power. With that being said i thought i my car was going to be in the shop for a couple of days,but i was wrong they got the car done the same day and Jose even included the tow charge with my total with the help of his service and parts director Matt Dreier. This was my first experience with toyota but not the last. Thank you guys! The way they took care of the whole situation was great, for me not even having an appointment and getting the car back the same day was even greater. I' l More

By far the best Service Department I have ever dealt with. I have a 2001 Tacoma and few months ago the truck started running differently and seemed to lack power. I was told by two separate and reputabl with. I have a 2001 Tacoma and few months ago the truck started running differently and seemed to lack power. I was told by two separate and reputable car repair professionals that I needed a new transmision. I had resolved myself to the fact that I would be spending a few thousand dollars on a new transission. I took the truck to Westchester Toyota to price a new transmission, hoping I would get a better warranty than being offered by the other service centers. I met with Rich Leon and Jose Torres, who after hearing my complaint, suggested that I have my truck checked by their mechanics rather than go for the big transmission repair. I agreed and thankfully I did. Turns out, my Tacoma needed a throttle sensor. That's it! The truck runs great and seems to be getting better gas mileage as well. The Service Center at Westchester Toyota saved me big money and I am extremely appreciative of their honesty and integrity. I now bring my 2004 Highlander there for repairs as well. I had stayed away from Dealer Based Service Centers in the past thinking that they were over-priced and not concerned about customer satisfaction. Westchester Toyota has changed my outlook and has made me a steady customer. More