Westchester Toyota/Scion - Service Center

I have a camry and one day i was driving to the gym and i heard a loud noise that came from the engine all of a sudden i lost all power to the car. I caIled my tow company and i asked them where ca i heard a loud noise that came from the engine all of a sudden i lost all power to the car. I caIled my tow company and i asked them where can i take my car and with no hesitation they recommended Westchester Toyota,and i'm glad they did. I dropped off the car and i had to fill out a night drop off envelope ,I was kinda of skeptical of just leaving my car with no one at the dealer,but the next morning at 8:00 I got a ca ll from jose torres he explained to me that he'd be the service consultant taking care of my car. I was very impressed someone contacted me so quick. After checking my car out he told me the noise i heard was my water pump which also leaked onto my timing belt causing me to lose power. With that being said i thought i my car was going to be in the shop for a couple of days,but i was wrong they got the car done the same day and Jose even included the tow charge with my total with the help of his service and parts director Matt Dreier. This was my first experience with toyota but not the last. Thank you guys! The way they took care of the whole situation was great, for me not even having an appointment and getting the car back the same day was even greater. I' l More

By far the best Service Department I have ever dealt with. I have a 2001 Tacoma and few months ago the truck started running differently and seemed to lack power. I was told by two separate and reputabl with. I have a 2001 Tacoma and few months ago the truck started running differently and seemed to lack power. I was told by two separate and reputable car repair professionals that I needed a new transmision. I had resolved myself to the fact that I would be spending a few thousand dollars on a new transission. I took the truck to Westchester Toyota to price a new transmission, hoping I would get a better warranty than being offered by the other service centers. I met with Rich Leon and Jose Torres, who after hearing my complaint, suggested that I have my truck checked by their mechanics rather than go for the big transmission repair. I agreed and thankfully I did. Turns out, my Tacoma needed a throttle sensor. That's it! The truck runs great and seems to be getting better gas mileage as well. The Service Center at Westchester Toyota saved me big money and I am extremely appreciative of their honesty and integrity. I now bring my 2004 Highlander there for repairs as well. I had stayed away from Dealer Based Service Centers in the past thinking that they were over-priced and not concerned about customer satisfaction. Westchester Toyota has changed my outlook and has made me a steady customer. More

My '93 Camry completely broke down on me last month. I had to have it towed in for service. When I met with Jose Torres he was very detailed and helpful. My car needed a lot of work which was going to be had to have it towed in for service. When I met with Jose Torres he was very detailed and helpful. My car needed a lot of work which was going to be extremely costly. Unfortunately, I do not have a backup car and needed my Camry quickly. I explained to Jose that I could not afford to have everything fixed on my car at once and he was very understanding. He asked for assistance from Richard Leon to help reduce the cost in fixing my car. They were able to apply coupons to my service ticket which allowed me to pay for my repairs and get my car back as quickly as possible. I am very pleased with the way I was taken care of at Westchester Toyota and will definitely continue to service my car there as well as refer my friends and family. More

I recently noticed my Toyoya Camry's inspection was expired and called Westchester Toyota to have my car inspected. I spoke to Mr. Jason Burns and he said that he would gladly take in my car eventhough expired and called Westchester Toyota to have my car inspected. I spoke to Mr. Jason Burns and he said that he would gladly take in my car eventhough it was late in the afternoon. I did not expect to have my car taken in the same day I called but I was presently surprised that Mr. Burns would be able to accomodate me. My car was inspected and ready for me to pick up in less than 2 hours. I was greeted by friendly staff including the service manager, Mr. Ritchie Leon. The reason why I always come back to service my car at Westchester Toyota is because of the professionalism exhibited by the pleasant staff who go out of their way to make sure that I am satisfied with the quality of their work. I highly recommend Westchester Toyota to anyone thinking of purchasing their next car. More

In the midst of a family crisis, my home was destroyed by fire, and in need of replacement car keys, I visited Westchester Toyota for the first time. I was wearing hospital scrubs and still had smoke residu fire, and in need of replacement car keys, I visited Westchester Toyota for the first time. I was wearing hospital scrubs and still had smoke residue on my face and arms. The people there could not have been nicer. They sat me down, listened to my tears, I was still very emotional, and processed my case just as soon as they could. I had no id, no proof of ownership, nothing. They contacted the appropriate people, confirmed ownership and got me replacement car keys within hours. I especially want to say a big thank you to Chris Garcia who washed the burnt particles off my car and was just so nice. Thank you again and I'm just so sorry it took so long for me to post this. Karen More

On October 22 2008. I noticed some oil on the ground in my driveway under my 2008 FJ Cruiser.I called Jason Burns service advisor at Westchester Toyota who asked that I check the oil level and to see if it my driveway under my 2008 FJ Cruiser.I called Jason Burns service advisor at Westchester Toyota who asked that I check the oil level and to see if it was still where the owners manual specified. The level was full , he then asked me to come right in that day to check my truck.It was determined my oil pan had a leak. While I waited he had the technician Garris Martinez perform the repair under warranty. Bottom line is my truck was repaired while i waited w/o an appointment..just wanted to drop a note saying you just don't find service like that same day. More

i like going to westchester toyota for my service because they treat me with respect and the always give me a fair price.they always fix it right the first time.ive bought three toyotas in the past and i hav they treat me with respect and the always give me a fair price.they always fix it right the first time.ive bought three toyotas in the past and i have never had a problem bringing it down to westchester toyota ever. More

When I brought my vehicle to Westchester for service, I found everyone to be very friendly and professional. I needed some routine service as well as other work done. Jason did a great job in making sure I found everyone to be very friendly and professional. I needed some routine service as well as other work done. Jason did a great job in making sure I understood all the work that was being done, and that all my questions were answered. I was very happy with the service I received. More

I have had my 2008 Rav4 serviced at WT since new. I was a loyal customer until they started playing games at the 15k service. Things has gotten progressively more expensive in earlier services, but I thou a loyal customer until they started playing games at the 15k service. Things has gotten progressively more expensive in earlier services, but I thought it would get cheaper again after a fairly hefty 10k service. But I discovered with the 15k that there were lots of "add ons" that I didn't request (but of course got paid for) and wouldn't have known about unless I'd asked for an itemized bill. The bills they present you with are utterly indecipherable, unless you spend about an hour walking through it with one of their reps (Willie), which I did. They break down the costs in such a strange and fragmented manner that it's impossible to tell what's what. When you do get to the bottom of things, It turns out there are additional things like "dry gas" treatments that they don't tell you about but lump in anyway to a regular service. When I asked to see the bottle, not trusting that they'd done it, Willie went to the "back" to get it (another big problem - you can never see the service bays). Presto!, there was a bottle of some additive that had been "put in my gas tank." OK, so I'll take that at face value, but I wanted to know why they charged me $8 for something that had a price label of $2.94 on the bottle. Willie was unable to explain that. They also charged me nearly $5 for additional windscreen wiper fluid, and I'd *just* filled that up the day before! He later claimed he took these items off the bill when I got a revised version (half an hour later), but he didn't. He flat out lied. I didn't argue about these things because they were small potatoes to the wheel alignment problem. That was a beauty. Early in the morning, Willie claimed that the car (at 15,000 miles) needed alignment. I said "sure but I want to see the alignment report first". They didn't produce this, and then the alignment was done without running a computer report to show me the alignment stats for either before or after the procedure. The car was just brought around and $150 was added to the bill. I asked them to put it back on the rack and run a report, but with no "before" report the "after" was somewhat meaningless. Getting it back on the rack took about another hour. All in all I waited from 7;30am until nearly noon. The "gourmet coffee" and Dunkin' Donuts weren't quite sufficient to make up for my wasted morning. Total service bill: nearly $700 for a 15,000 service. Avoid these losers at all cost. THEY WILL HOSE YOU! They claimed they'd follow up with a phone call to discuss my concerns within the week. That call never came. More