Westchester Toyota/Scion - Service Center

Stay away! These people are absolute crooks. I bought Stay away! These people are absolute crooks. I bought my Corolla from Westchester Toyota and, although the salesperson I dealt with was rather arrog Stay away! These people are absolute crooks. I bought my Corolla from Westchester Toyota and, although the salesperson I dealt with was rather arrogant, I figured I could trust their Service Dept. During the winter storms in December I slid into a curb and bent my FRONT RIGHT wheel. Before heading to Westchester Toyota to have my vehicle checked out, however, I headed to Mavis to have the damaged FRONT RIGHT wheel switched with the BACK RIGHT wheel. (This was simply to make the wobble in the steering less pronounced.) I then dropped off my vehicle and simply asked that they take a look at the BACK RIGHT wheel. I then get a call from Willie Vesey telling me that I should "get my insurance involved" because I'm going to need a new rear suspension that will cost me upwards of a couple grand. When I informed him that there was no way I needed a new rear suspension because the wheel had in fact been damaged when it was in the front (and Mavis had switched it to the back for me) he literally hung up the phone on me. His manager called me a couple hours later to inform me there was a "miscommunication with the parts guys." Furious, I got my car back and had the wheel fixed at Mavis for $120. I then contacted Toyota corporate and Matt Dreier, the Service Director. Toyota Corporate proved somewhat helpful as they took my case but Matt Dreier, clearly displaying that the disaster that is Westchester Toyota starts with him, proved arrogant and unhelpful. It's clear that they saw a younger buyer (I am a 26 year old male) and figured they would take me for a ride. I have heard similar disaster stories from others who have bought and/or had their car serviced at Westchester Toyota. I am not the only one, stay away! More

My mother, who is almost 90, went into Westchester toyota dealership thinking she would be helped by the dealer of her car a Camery. She had a flat and seems that she is being sold a $400 snow job. toyota dealership thinking she would be helped by the dealer of her car a Camery. She had a flat and seems that she is being sold a $400 snow job. That's taking advantage of a woman, an old woman, and you should be ashamed. More