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Westchester Toyota/Scion - Service Center

Yonkers, NY

3.4
223 Reviews

223 Reviews of Westchester Toyota/Scion - Service Center

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August 15, 2020

Outstanding services Excellent Person ,Great customer service. He always is pending to the conversation about the problem for the vehicle .appointments always on time . I recommend Hector... More

by Geraldo Veras
Recommend Dealer
Yes
Employees Worked With
Hector Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2020 -

Westchester Toyota responded

We appreciate the wonderful review and recommendation of our team here at Westchester Toyota Geraldo!

August 12, 2020

DON'T USE THEIR SERVICE CENTER - RUN AWAY If you want to be treated like crap and your vehicle too, THIS is the place for you! The absolute WORST service we have ever experienced in our life! More

by debramedina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin, Stanley, Hector
Aug 12, 2020 -

Westchester Toyota responded

Hello we would like to learn more about your experience to see if there's anything we can do to make it better. We strive for perfection and would appreciate the opportunity to show you that your experience here at Westchester Toyota will be a great one. At your earliest convenience, please contact Frantz Casimir, the Service Director, at 866-208-4610 and we will get back to you as soon as possible, thank you!

Aug 18, 2020 -

debramedina responded

I'd have to be a xxxx fool to bring our truck back there! As I expressed to you on the phone - I have zero confidence in their abilities and even less that they are "striving for perfection"! Every word I posted was based on facts and our God awful experience there! I am sticking to my guns on this and NEVER AGAIN!! Fool me once, shame on you...

March 01, 2020

Mr.Rich at first glance. A serious individual. A no nonsense hard worker with a respectful attitude that might come across a bit condescending yet appreciated through his tenured knowledge and experien More

by eddime
Recommend Dealer
Yes
Employees Worked With
Carlos, the greater at the service department. An asset to your service., Richard Modafferi
Mar 02, 2020 -

Westchester Toyota responded

Thank you for the wonderful review and recommendation! We're glad our team was able to provide you with a thorough, knowledgeable experience in a timely fashion. We're always here at Westchester Toyota to provide you with quality service and we hope we gave that opportunity again soon. Thank you again and take care!

February 15, 2020

Hector Alvarez is a very professional and respectful person who takes care of both my cars and makes sure they are safe to drive. He takes care of you with the best intentions. Always a pleasure to work More

by Dana 23
Recommend Dealer
Yes
Employees Worked With
Hector Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2020 -

Westchester Toyota responded

We're so glad to hear that you had a great experience from beginning to end! We strive for perfection at Westchester Toyota and are happy to hear our staff provided just that in your recent visit. We go above and beyond for our valued customers. Until next time, take care!

February 04, 2020

I always see Bill when I come for service. He is the best! For over 5 years now I have been bringing all my cars to Westchester for service and Bill always takes care of me. Very detailed and always spends tim More

by tmbrwlvs9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Pfeiffer
Feb 07, 2020 -

Westchester Toyota responded

We strive for perfection and are happy to hear our staff provides excellent service with every visit. At Westchester Toyota we aim for transparency, professionalism and kindness. Thank you for the great review and recommendation and we hope to see you again!

January 23, 2020

Hector is great he explains everything in detail, he takes his time to go over everything with you. He goes above and beyond to make sure that your completely satisfied. More

by shayatl2001
Recommend Dealer
Yes
Employees Worked With
Hector Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2020 -

Westchester Toyota responded

We go above and beyond for all of our valued customers! Thank you for the wonderful review of us and our staff here at Westchester Toyota, we're always happy to help. Until next time, take care!

January 01, 2020

Disorganized and unreliable customer service My Sienna was serviced 5-7 times at this facility over the past 4 years. I strongly recommend staying away from this shop. Every time I visited this s More

by ElmsfordNY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin Brown and Dijon
Jan 17, 2020 -

Westchester Toyota responded

Hello, we apologize for this unusual experience you received at Westchester Toyota. We would like to hear more about it to see what we can do to alleviate the situation. At your earliest convenience, please contact Mina Aziz, the General Sales Manager, at 866-498-4610, thank you and we look forward to your call.

December 19, 2019

I'm Happy He explain to me all the detail about my car, he's very understanding and friendly very happy when the problem is fixing and t More

by pared260
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Modafferi
Dec 20, 2019 -

Westchester Toyota responded

We're happy you had a great experience and all your problems were solved! Thank you for the great review of us at Westchester Toyota and we hope to see you again!

November 11, 2019

Hector Alvarez is a great consultant. I always bring my car to him and he knows what need to be done. I'm very pleased and confident with the service I receive. Thank you Hector. 😁😁😁 More

by Sylvia
Recommend Dealer
Yes
Employees Worked With
Hector Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2019 -

Westchester Toyota responded

Thank YOU Sylvia for the amazing review and recommendation of our staff here at Westchester Toyota! We're happy you had such a pleasing experience and we hope to see you here again soon!

October 31, 2019

FAST SERVICE! Thanks to Glenn at the service center. He was clear and thorough with all that was done to my vehicle and all charges. Thanks again and keep up the gr More

by Abdiel
Recommend Dealer
Yes
Employees Worked With
Glenn Veras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2019 -

Westchester Toyota responded

We strive for perfection Abdiel and we're happy to hear you received such great service here at Westchester Toyota. We hope to see you again!