Westchester Toyota/Scion - Service Center

Outstanding services Excellent Person ,Great customer service. He always is pending to the conversation about the problem for the vehicle .appointments always on time . I recommend Hector... service. He always is pending to the conversation about the problem for the vehicle .appointments always on time . I recommend Hector... More

DON'T USE THEIR SERVICE CENTER - RUN AWAY If you want to be treated like crap and your vehicle too, THIS is the place for you! The absolute WORST service we have ever experienced in our life! If you want to be treated like crap and your vehicle too, THIS is the place for you! The absolute WORST service we have ever experienced in our life! We brought our vehicle in on a Monday evening, so work can start on Tuesday and things started going downhill quickly. If you do not call for information on your vehicle, they won’t communicate with you whatsoever! They hide things from you and make excuses! We informed them clearly of what the issues were that we were having. Arrangements were made for a rental to hold for three days. I called late Tuesday for an update and there was no information yet to give me. OK, no biggie! Come Wednesday early afternoon and again, no call to me to provide me with any information. I was finally told on Wednesday late afternoon that one issue was resolved during the diagnostic and that a part needed to be ordered for the other issue, which arrived Thursday. The part showed up Thursday and…. They ordered the wrong part, so the wrong part arrived. I was not contacted to be informed of the delay – guess what, I had to call to find out, again! Thursday made the third day of having the rental. The correct part was then ordered on Thursday, which would not arrive until Friday. The correct part arrived Friday and it was installed and after calling maybe three times I was told Friday evening that there were more issues with my vehicle. They asked that I leave the vehicle for them to continue work on it Saturday and I would get a call from them on SATURDAY, you guessed it… I got NO phone call. Monday morning, I call to speak with my advisor Kevin and he was not in, so I had to speak the foreman Stanley. They beg to keep your vehicle and say they need more time, but they want to bill you more instead of just admitting that they can’t find the problem. Hey, if you can’t fix it, that’s fine – just SAY IT! They had our vehicle for a full week, they lie to your face and leave your vehicle sitting. Zero communication from Kevin if I didn’t call for an update and they like to blow smoke up your xxx and make excuses. We picked up our vehicle on Tuesday evening and they brought her out in worse condition than we dropped her off. They felt in this time of Covid that it was ok to bring her our filthy on the inside, the rubber seal hanging off by the rear hatch door and the flap part between the bumper and tire the covers wiring hanging on by one zip tie. WE DID NOT DROP HER OFF IN THIS CONDITION! The whole experience was terrible, the customer service, the actual service, the lack of communication – all of the lies and the excuses! Made me absolutely sick!! I was more than patient in the beginning!! Telling me the vehicle came out like this because 3 people were working on it – NONE of those three people working on it or Kevin had not even one eight of their brain working to say, xxxx, WE gave them a real bad experience here, we should look the vehicle over before we return it to them. The disrespect!! Take care of the vehicles dropped off for service as if they were your own! Funny thing here too is when you start asking for General Manager names and District Manager - Oh, I don't know, but I can get it for you... blah, blah, blah!! You should treat customers how you would want to be treated yourself and if it was your very own vehicle!! Everyone I spoke to was f.o.s., Kevin, Hector, Stanley – your discount of $126.00 and an offer for a free detail would NEVER make me think about bringing my vehicle back here for all we’ve been through! They make you pay before they bring the vehicle out, so you can't see the damage they've done! I can’t reiterate enough how terrible this place is – take your vehicle to Toyota in Mamaroneck and save yourself the hassle of run-arounds, lies, lack of communication and disrespect!! More

Mr.Rich at first glance. A serious individual. A no nonsense hard worker with a respectful attitude that might come across a bit condescending yet appreciated through his tenured knowledge and experien nonsense hard worker with a respectful attitude that might come across a bit condescending yet appreciated through his tenured knowledge and experience. Mr. Rich is thorough, and in the short time I had with him, I've come to realize he has a big heart, loves what he does as well as his family, especially his precious grandson, which he proudly displays on his desk in his office. It was my honor to be served by Mr. Richard Modeferi. More

Hector Alvarez is a very professional and respectful person who takes care of both my cars and makes sure they are safe to drive. He takes care of you with the best intentions. Always a pleasure to work person who takes care of both my cars and makes sure they are safe to drive. He takes care of you with the best intentions. Always a pleasure to work with him at Toyota. More

I always see Bill when I come for service. He is the best! For over 5 years now I have been bringing all my cars to Westchester for service and Bill always takes care of me. Very detailed and always spends tim For over 5 years now I have been bringing all my cars to Westchester for service and Bill always takes care of me. Very detailed and always spends time to review and explain everything so that there are are never any surprises. Whenever someone I know in the area needs their Toyota serviced, I make sure they go see him too! More

Hector is great he explains everything in detail, he takes his time to go over everything with you. He goes above and beyond to make sure that your completely satisfied. takes his time to go over everything with you. He goes above and beyond to make sure that your completely satisfied. More

Disorganized and unreliable customer service My Sienna was serviced 5-7 times at this facility over the past 4 years. I strongly recommend staying away from this shop. Every time I visited this s My Sienna was serviced 5-7 times at this facility over the past 4 years. I strongly recommend staying away from this shop. Every time I visited this shop, at least something didn't work. If they promise to call you, 80-90% chance no one will call you. If they promise to order a part for a recall, 80-90% chance that it won't happen unless you call them 3-5 times. As an example my sliding door recall parts were ordered after 15 months of back and force... Since I worked with 4-5 different people over these past 4 years, I concluded that it was not the particular individual who caused the problems, it is wider organizational issue (probably coming from the upper management). More

I'm Happy He explain to me all the detail about my car, he's very understanding and friendly very happy when the problem is fixing and t He explain to me all the detail about my car, he's very understanding and friendly very happy when the problem is fixing and t More

Hector Alvarez is a great consultant. I always bring my car to him and he knows what need to be done. I'm very pleased and confident with the service I receive. Thank you Hector. 😁😁😁 car to him and he knows what need to be done. I'm very pleased and confident with the service I receive. Thank you Hector. 😁😁😁 More

FAST SERVICE! Thanks to Glenn at the service center. He was clear and thorough with all that was done to my vehicle and all charges. Thanks again and keep up the gr Thanks to Glenn at the service center. He was clear and thorough with all that was done to my vehicle and all charges. Thanks again and keep up the great work! A+++ More