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Westcoast Auto Sales

Montclair, CA

4.5
1,971 Reviews
Quality. Trust. Savings. At Westcoast Auto Sales, these are the words we live by. Our vision of integrity and transparency is not an option, but a mission. We pledge to make the buying experience of a pre-owned car a more pleasant one by providing customers with quality pre-owned cars, at the best price in the market, with incomparable customer service.
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5180 Holt Blvd

Montclair, CA

91763

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1,971 Reviews of Westcoast Auto Sales

February 19, 2017

The old shell game. They get you in and try to sell you extras you don't want. Tried to charge me a mandatory $800.00 extra of cheap window coatings. Wasted my time. Make More

by bladeoperator
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joel Rodriguez
Feb 22, 2017 -

Westcoast Auto Sales responded

Good Evening Mr. Bicknell, I am disappointed by your negative experience and would like to take a moment to clarify a few things in the hopes that this will change your perspective. We have a strict policy of honesty and transparency and we make sure that all of our salespeople inform clients of any add-on products before they come in. As per Joey, he informed you of the window film and you agreed to come in and see the vehicle. When you came to look at the vehicle, you test drove it and then stated you would like to go have breakfast before you make a decision. When we reached out to you again, you had already decided to pass on our vehicle because of the window film. However, I feel like the reason you may have passed on the window film is perhaps you weren't correctly informed about it. Please feel free to correct me on any of the above in case I was misinformed or misunderstood what transpired. Our luxury window film is in no way cheap, as it is 3M Premium FX window film, and comes with a lifetime warranty. 3M is the top leading brand when it comes to window film, and is one of the only companies that is backed by the American Cancer Society when it comes to keeping out the harmful rays of the sun. The 3M window film also protects your vehicle's interior from the hot California sun, extending the "new car" feeling for your car's interior. Our lifetime warranty means that if you ever see any peeling or bubbling (which is highly unlikely as it is applied by the top 3M certified professionals), we will replace it and re-tint the vehicle at no cost to you. The $799 charge also includes one tint removal and reapplication if you wish to apply darker or lighter tint on the back and/or front windows. In all honesty, the benefits of the 3M film outweigh the cost a hundred times over, protecting you, your passengers, and your vehicle's interior from the sun's harmful UV rays. With all that being said, I would love it if you would give us a chance to change your perspective and to truly experience the quality of all that we have to offer. Customer service is of utmost importance and we would hate to miss out on building a relationship due to misinformation or a misunderstanding. Looking forward to hearing back from you.

February 18, 2017

Fantastic! I usually am really uncomfortable with salesmen. I know what their objectives are, and I know they aren't trustable. Cesar was very approachable fro More

by Sarah Stovall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Velasco
February 18, 2017

Dealership Experience I had a great experience at this dealership, this was my second time purchasing from this dealership and I would definitely come back. A big thank you More

by Daniel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Velasco
February 17, 2017

Awesome This is my second time coming to them I purchased a GMC terrain last year and I still owe it. I wanted to get another car so I looked online found an More

by Nmoroyoqui
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Aboujaoude, Joel Rodriguez
February 17, 2017

A great experience in purchasing a fine automobile I have already recommended Westcoast Auto Sales. I had a great experience. All staff was professional and courteous. And I love the no haggle polic More

by rx7mart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Argenis Correa, Cesar Velasco
February 17, 2017

Magnificent Let me start with this, I'm a person that takes time to buy a vehicle and the day that I showed up to the dealer Rami was the first peron to approach More

by Hector Silva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Argenis Correa, Rami Libdeh
February 17, 2017

My sexy Venza Had a great experience my sales person was Cesar Velasco ... He answered all my questions and concerns. This dealer is great and I totally recommend i More

by Sexy Venza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Argenis Correa, Cesar Velasco
February 16, 2017

The Best Dealer This is our 2nd vehicle we have bought from this dealership and I can't wait to come back again in the future. The staff is very friendly and welcomon More

by Leeann Jimenez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Argenis Correa, Cesar Velasco
February 16, 2017

Great experience I have bought quite a few cars and dealt with a lot of salesmen, this was by far the best buying experience I have had to date. No stress, no pressure More

by Mark Rutledge
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Argenis Correa, Haz Shekfa
February 16, 2017

Frank S. I recently purchased a 2016 Dodge Dart from Westcoast Auto and Gil made sure I could drive away with it at a reasonable price. The sale was pressure f More

by Frank S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Giovanni Briseno, JJ Jabbour
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