Westgate Chrysler Jeep Dodge RAM
Raleigh, NC
Filter Reviews by Keyword
By Type
943 Reviews of Westgate Chrysler Jeep Dodge RAM
I spoke with a sales person on Tuesday about an SUV. Talked with the same sales person on Friday and was going to put a deposit down to hold the SUV until my family could get there to see it on Saturday Talked with the same sales person on Friday and was going to put a deposit down to hold the SUV until my family could get there to see it on Saturday. I was told that 2 other people where also interested in this SUV so I put a $500 deposit on the Expedition to insure that I would be able to buy the SUV. The sales person told me that they would hold the Expedition that I could consider it mine. I had a certified check in hand to pay for the Expedition I had drove 3 hours and was only 30 minutes from the dealership when the sales person calls me and tells me they just sold my Expedition. I would not recommend this dealership to anyone!!! All they had to say was they made a mistake and they was very sorry. Again, you do not want to deal with this dealership!!!!! More
I recently hit a curb and dented the rim and damaged the tire on my Dodge Viper. The tire and rim were covered by an extended warranty (which was not purchased at West Gate). At first the company servicing tire on my Dodge Viper. The tire and rim were covered by an extended warranty (which was not purchased at West Gate). At first the company servicing the warranty did not want to replace the tire and rim. Medhi, Customer Service Rep, went above and beyond to talk with warranty company, explain why they should replace both parts and ultimately convinced them to pay for everything. This saved me ~$1875. Thanks guys. I am now a loyal customer. Outstanding customer service! More
I recently had some work done on my Jeep and received exceptional service from their service department. The work was not only done on time and priced right at the original estimate, but the service man exceptional service from their service department. The work was not only done on time and priced right at the original estimate, but the service manager went out of his way to answer any questions I had about my repair. Highly recommend this place to anyone looking to service their cars. More
I purchased a 2007 Honda civic on December 3, 2011 from this dealer. Not two days later I had to take the car in for an oil change. During that time the Honda dealer that I took the car to did a 21 point i this dealer. Not two days later I had to take the car in for an oil change. During that time the Honda dealer that I took the car to did a 21 point inspection, and found the car to be out of alignment. Then today December 8, 2011 I got in the car to go to work; proceeded to drive down the street 1st gear was fine, 2nd fine, but when I put the car in 3rd it kicked out. So I missed work to take my car to the Honda dealer. They take the car out for a drive, come back and tell me that the clutch is bad and that now my car has no 3RD gear. So I call Westgate Chrysler Jeep Dodge Ram (the dealer I purchased the car from) and they say “well drive the car here and we will take a look at it”. The Honda dealer advised me that driving the 200 miles back to Raleigh would do more harm to the transmission. So I call Westgate back and ask them to pay the $2300 to have the car fixed. After a short conversation with the Used car sales manager (cut short by him hanging up on me!) I also find out that the extended warranty that they sold me ($1600) was useless (would not cover parts or labor). I WOULD NOT RECOMMEND THIS DEALER TO MY WORST ENEMY!!!!!!!!!!!!! More
We just purchased a new 2012 Grand Cherokee from Westgate Jeep...I wanted to make the car purchase a surprise for my wife because she had over 125,000 on her 6 year old Jeep Commander...she reallyed loved th Jeep...I wanted to make the car purchase a surprise for my wife because she had over 125,000 on her 6 year old Jeep Commander...she reallyed loved the car but it was time to get a new Jeep...She really loved the Grand Cherokees new body style, but I kept telling her the Liberty was the car we were getting....Everyone at the dealership was wonderful at making her continue to beleive we were getting a Liberty and not the Grand Cherokee which she really wanted. When she got to the Dealership for delivery of her new car and we walked outside they had a huge bow on her car and she was truely surprised. Thanks to everyone there for making it a special event for both of us. The quality of care and service is way beyond what we have received at other Jeep Dealerships in the past. I would recommend Westgate Jeep for anyone looking for a new or used car. More
My wife and I went to Westgate to inquire about used Honda Odysseys. We had seen several listed over the past several months and stopped by to see what was on the lot. We found out there was an Odysse Honda Odysseys. We had seen several listed over the past several months and stopped by to see what was on the lot. We found out there was an Odyssey they had just acquired as a trade in and we returned the next day to look at the van (which we purchased). Tommy Graves was a pleasure to work with. I do not normally like the process of buying a car because I generally feel very pressured by the sales reps that I have dealt with at other dealerships in the past. This couldn't be farther from the truth with the individuals we came into contact with at Westgate. Everyone was helpful. There were several things on the van that needed attention (the weather stripping on one back door, an upholstery problem on the passenger chair, a stain on a back seat and a battery that needed to be replaced. Tommy and the Westgate team took care of those problems in a timely manner and to our satisfaction. More
I have been very pleased with all the work done by Westgate! My latest visit was for my '97 Grand Cherokee...considering the number of parts they had to order, they had the vehicle ready in a very re Westgate! My latest visit was for my '97 Grand Cherokee...considering the number of parts they had to order, they had the vehicle ready in a very reasonable amount of time! The service advisor, Mehdi Beiknejad, was very thorough in his explanation of the work required (which matched the list of issues that was presented when the vehicle was dropped off). Mehdi is one of the most polite, friendly service advisors I've ever dealt with! All work was completed to my satisfaction, including repair of the cruise control (an issue which had completely baffled the shop where I used to have work done). Oh, and the wash/wax/vacuum was definitely worth the money! My mother has had her Wrangler at Westgate for work as well, and has been pleased with the quality of work and the alternate transportation on occasions when no acquaintances are available to give her a ride back home. Also, all oil changes that have been performed on our vehicles (I also have an '09 Grand Cherokee) have been done in a timely manner. More
Well, unfortunately, after the great blend door debacle ... I had a radiator replaced at this dealership in November 2010. And, I just found out that the radiator needs to be replaced .... AGAIN. So, that ... I had a radiator replaced at this dealership in November 2010. And, I just found out that the radiator needs to be replaced .... AGAIN. So, that is 2 pretty expensive repairs completed at this dealership totalling $1500 ... only to be in need of replacing/repairing the parts again. The service manager, Brian, was quite nice in his appeal to "earn my business". However, I refuse to have my car serviced at a dealership where 2 of the last 2 major repairs are now in need of being completed again. $1000 for Blend doors and $500 for a new radiator. Fool me once, shame on you, Fool me twice ... well, you know the rest. *~ORIGINAL BLEND DOOR REVIEW (which I was open to returning to this dealership for repairs ...but NO MORE) ~* 8/13/2011. I had the blend doors replaced in my 2004 Jeep Grand Cherokee at this location in 2009 which is a $1000 repair. And not 18 months later (June 2011), the same repair is needed again. I took it back to this dealership and found out that they were under new management. After what could have been an extremely frustrating and more expensive experience, I spoke with the service manager, Brian, who offered to help with as much of the expense as he could. I will be back to this dealership, since they really care about the customer. More
Since 1983 I had purchased 8 cars from Leith dealerships. 3 years ago I purchased a used Honda Pilot from Westgate Imports & Justin. Saturday I purchased a used Honda Accord from Westgate @ Old Westgate Rd 3 years ago I purchased a used Honda Pilot from Westgate Imports & Justin. Saturday I purchased a used Honda Accord from Westgate @ Old Westgate Rd with Brian. Both of my experiences were worthwhile enough to consider myself, no longer a Westgate customer, but a Westgate client!! Everyone was friendly, Brian was great to work with...no drama, no behind the scenes whispering and an excellent car at the most competitive price (and I searched online for 3 weeks) Plus this Honda Accord had some scratches on the front bumper that I considered a deal breaker. When I mentioned it to Brian he said let me check and came back with the good news "We Can Fix That!!!" I am sold on Westgate and when my (2) daughters need cars I will buy them from Westgate for sure. So long Leith. More
My salesman, Jerry Amin, is the person you should ask for the moment you walk through the doors of Westgate Chrysler Jeep. His enthusiasm, personality, concern and knowledge of the business of automobiles a the moment you walk through the doors of Westgate Chrysler Jeep. His enthusiasm, personality, concern and knowledge of the business of automobiles add up to the best car salesman I have ever dealt with. The car I bought is truly a great find, bringing my wife and me much pleasure and joy. The price was fair, especially when considering its condition and the care it has obviously received through the years. Definitely see these folks when you are in the market for a vehicle of any kind. The selection is huge, and I found the dealership does take a sincere concern in the issues someone has in the purchase of a car. As positive as my experience was at Westgate, none of it would have been possible without the total commitment to satisfying the customer, demonstrated by my salesman, Jerry Amin. More

