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Westgate Chrysler Jeep Dodge RAM
Raleigh, NC
943 Reviews
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943 Reviews of Westgate Chrysler Jeep Dodge RAM
October 06, 2011
Buyer beware!!!!!!!!!!! I purchased 2007 Honda Odyssey on June 7, 2011. We were informed at time of sale that there was still plenty of manufacturers warranty left on vehicle therefore the extended warranty June 7, 2011. We were informed at time of sale that there was still plenty of manufacturers warranty left on vehicle therefore the extended warranty would not be necessary. Within 30 days, brakes started making noise, at 63 days, air conditioning compressor died. My wife took the vehicle into dealership where she was informed that the ac was not covered under the mfg warranty and the cost to repair was $750+. I contacted the dealership and spoke with both the new and used car sales managers who both essentially told me I was S.O.L. I asked to speak to the owner (Ehsan) and was told if I would provide my number and email that he would contact me. It has been over two months and no contact. I filed a BBB complaint which they also sloughed off, and am now working with an attorney to attempt to recoup damages from expenses incurred. Fortunately I have warned off at least 20 friends and family members who had, at one time, looked at vehicles at this location, but purchased elsewhere due to our experience, and continue to do so daily. In addition, I question the "Under New Management" due to the fact that an associate at work purchased a vehicle from westgate a couple of years ago and had mechanical problems within days of their purchase. After going into detail about my conversations with the sales managers, my co-worker informed me that he too had tried to contact the owner who, coincidentally, just happened to be named Ehsan. Run as far as possible from this dealership!!!! At this point I would not even buy a keychain from this business. On Edit 11/15/11 Have since worked with Ed Scarborough (Online Sales manager) and was offered a warranty to affect the repairs needed which I did purchase, and also which the dealership upgraded to essentially bumper to bumper coverage (not including wearable parts). I am so far, pleased with Ed's attention to the matter. More
by tech4707
Employees Worked With
Ken Moaven - Ed Scarborough
September 30, 2011
Mehndi was absolutely patient with us and made paying 10000+ a little less painful. I think we could find a less inexpensive dealer elsewhere, which we may do next time. 10000+ a little less painful. I think we could find a less inexpensive dealer elsewhere, which we may do next time. More
by whitrr
Employees Worked With
Mehdi Beiknejad
September 19, 2011
These guys are Great...just bought my second new vehicle from them in one months time, so have had the opportunity to meet some very knowledgeable and friendly folks like; Joe in parts who knows his stuff, from them in one months time, so have had the opportunity to meet some very knowledgeable and friendly folks like; Joe in parts who knows his stuff, Paul in service is also great not to mention Emily, Brian, Steve, Garrett, Thomas and Bill in sales and finance who are all fantastic. After shopping the vehicles I wanted everywhere I landed at Westgate and no one beat the deal!!! I could tell these folk really wanted my business and intended to make me a lifelong customer rather than a one shot deal. highly reccomend you see these folks for all your automotive needs. More
by mdchambers
Employees Worked With
Joe,Steve,Bill,Emily,Garrett,Thomas, Paul
September 10, 2011
We had a great buyer experience. This is a true team of friendly salesmen. They give attention when you need it. They give attention to detail. Taking ample time to explain all part of the car, the deal an friendly salesmen. They give attention when you need it. They give attention to detail. Taking ample time to explain all part of the car, the deal and the finance part. We had a great afternoon buying our new Wrangler and went home as very happy and satisfied customers. Thank you Nabil, Joe, and Tom. We will certainly return. More
by petrakoen
Employees Worked With
Nabil Bahai, Joe Barber, Tom Graves
September 05, 2011
We were looking for a new truck but not expecting to purchase one on that day. My husband had spoken with Mr Roy previously regarding the Ram 1500 series and was impressed by his knowledge and friendli purchase one on that day. My husband had spoken with Mr Roy previously regarding the Ram 1500 series and was impressed by his knowledge and friendliness. We met with Mr Roy a few days later, and he showed us a Ram 1500 SLT series. Beautiful truck, but well oustide our price range. Mr Roy immediately noticed my reaction to the price, and told me not to focus on the price because the insentives that were being offered would significantly reduce it (don't all car salesmen say that?) Well, we took it for a test drive and it drove beautifully, had all the bells and whistels one could imagine, and was all in all a perfect fit for what we were looking for. When we returned from the test drive, we asked Mr Roy to set up some pricing packages (including our trade-in) while we went to lunch. He insisted we take the truck to lunch with us to "experience it in real life situations", and to not rush, he would work out all the options we requested and have them ready for us when we returned. He was good to his word. When we returned, there were the 3 options we requested, and to my surprise, the quote met his comment initially....the insentives significantly reduced the price. Needless to say, after being surprised by the friendliness and non-pushiness of the sales staff, the offer price and the truck itself, we purchased the truck that afternoon. I can honestly say it was the only pleasurable car buying experience I have ever had, and I would happily recommend this dealership to anyone looking for a great vehicle, friendly, knowledgeable service, and no pushiness. Thank you. Lisa & Ed More
by Edstruck
Employees Worked With
Bill Roy
August 16, 2011
I am a USAA member and I have to say I was very pleased with the service I received from this dealership. Shortly after selecting a vehicle online, I called to get further information because I live over 2 with the service I received from this dealership. Shortly after selecting a vehicle online, I called to get further information because I live over 2.5 hours away from the dealership. Both Steve Hux and Bill Roy addressed my many questions about my purchase prior to me coming to the dealership. They were very professional, friendly, and knowledgeable about the vehicle I chose. I love my new Jeep Compass Latitude and I would definitely purchase another vehicle from Westgate Chrysler Jeep Dodge RAM. More
by sbutler1
Employees Worked With
Bill Roy and Steve Hux
August 16, 2011
Had a rough beginning with this dealership, but they really turned things around. I was convinced I was going to have to keep searching for the vehicle I was willing to drive across states for, but Joh really turned things around. I was convinced I was going to have to keep searching for the vehicle I was willing to drive across states for, but John reached out and between him and Bill, they were able to make things work. It's one thing to have a great experience, but it's another thing to know that there are people that care enough to turn around a bad one and make it great! Thanks guys! The car is beautiful and we can't wait to start turning it into something truly unique! More
by ChargerGirl
Employees Worked With
John, Bill
August 14, 2011
UPDATE TO ORIGINAL POST: Well, unfortunately, after UPDATE TO ORIGINAL POST: Well, unfortunately, after the great blend door debacle ... I had a radiator replaced at this dealership in November 20 UPDATE TO ORIGINAL POST: Well, unfortunately, after the great blend door debacle ... I had a radiator replaced at this dealership in November 2010. And, I just found out that the radiator needs to be replaced .... AGAIN. So, that is 2 pretty expensive repairs completed at this dealership totaling $1500 ... only to be in need of replacing/repairing the parts again. The service manager, Brian, was quite nice in his appeal to "earn my business". However, I refuse to have my car serviced at a dealership where 2 of the last 2 major repairs are now in need of being completed again. $1000 for Blend doors and $500 for a new radiator. Fool me once, shame on you, Fool me twice ... well, you know the rest. I had the blend doors replaced in my 2004 Jeep Grand Cherokee at this location in 2009 which is a $1000 repair. And not 18 months later (June 2011), the same repair is needed again. I took it back to this dealership and found out that they were under new management. After what could have been an extremely frustrating and more expensive experience, I spoke with the service manager, Brian, who offered to help with as much of the expense as he could. I will be back to this dealership, since they really care about the customer. More
by wvsnider
Employees Worked With
Brian - Service Manager
August 10, 2011
If I was going to buy another car, this dealership would be the one I'd go back too. My experience was great. Family atmosphere, great deals and willing to work with you. They found me a great interest rate be the one I'd go back too. My experience was great. Family atmosphere, great deals and willing to work with you. They found me a great interest rate, after the papers were signed they called me back in just to let me know that they had found me an even better interest rate. Yes, they're there to sell cars, but how many dealers would have worked to find a great interest rate. Thanks to all the guy's and ladies at Westgate. When it comes to buying another auto, I'll be back. You can't go wrong with Westgate. More
by Robin Lackey
Employees Worked With
Bill Roy and all the guy's
