Westgate Dodge Ram of Wake Forest

The first sales representative I met was your employee Eb Udofia he was very thorough in answering all the questions I had during my search for a new car. He made it very easy for me to make up my mind on wh Udofia he was very thorough in answering all the questions I had during my search for a new car. He made it very easy for me to make up my mind on which car would match my needs,style and price range. His wealth of knowledge, and professional mannerisms made it a joy to purchase my Dodge Durango. I am so thankful for the service I received through your employee Mr. Udofia. I also had the pleasure of meeting another employee of yours by the name of Adam Nanni. My car was due for its first oil change and Adam explained everything that would be done. He also showed me the after hours service area if I should ever need it in the future. I was in and out in less than an hour. Thank you for such good service. Sharon Lee More

Excellent customer service, Great repairs, We would not go anywhere else. Adam gave us an estimate and he was right on. Work done in a timely manner. Just an overall super experience. go anywhere else. Adam gave us an estimate and he was right on. Work done in a timely manner. Just an overall super experience. More

I have bought six new vehicles from this dealership over the last eight years, and the reason being I know I will always get GREAT service after the sale. I am always able to schedule an appointment quickly the last eight years, and the reason being I know I will always get GREAT service after the sale. I am always able to schedule an appointment quickly. The entire staff at the dealership is always friendly, and will bend over backward to be helpful! I also have purchased many, many accessories over the years, and most required installation. Never have I had to take a vehicle back because of shoddy workmanship! My vehicle is always returned clean, no grease spots on the seats or upholstery. This is truly a professional shop that always strives and succeeds in making the customer pleased. I recently bought a new Kia there, and the service is just as good on this vehicle as on any of the others I've purchased there. More

This is the story of a horrible experience that ended yesterday, Saturday, April 9 2011. Last week, I responded to an E-bay listing of a 2007 Dodge Grand Caravan at Chris Leith Automotive in Wake Forest yesterday, Saturday, April 9 2011. Last week, I responded to an E-bay listing of a 2007 Dodge Grand Caravan at Chris Leith Automotive in Wake Forest NC. Over a 3-day period, we negotiated the cash price by e-mail, resolving all issues in an overall out-the-door price of $10,440. Then my wife and I drove from our home in Southport NC to Wake Forest NC, a 3-hour drive each way. We expected to pick up the car. When we arrived we found everything in order. The test-drive went well. Our salesperson, Rick VanDoren, was professional and helpful. The first problem we encountered was that I was required to sign a form that informed me that there was no way I could prevent Chris Leith from calling me on the phone for his marketing purposes, once we had established a business relationship by my purchase of the car. We resolved that problem by entering my contact information in their computers with the notation, "Never call this guy for any reason." I then paid for the car by check. The check was validated by TeleCheck. Still everything was fine. We had to endure a sales pitch about an extended warranty, which we declined as quickly as possible. Then they confronted me with an "arbitration agreement", and they told me I had to sign it before they would give me the keys to the car I had just purchased. The arbitration agreement said that I was surrendering my right to resolve in court any future dispute valued at more than $2,500. Any such dispute could, at the dealer's discretion, be referred to the dealer's chosen arbitrator. I surrendered any right to participate in a class action against the dealer, too. I refused to sign this obnoxious and very scammy-smelling agreement. I was told that they only wanted my initials, and that the dealer is upright and reliable. I was asked, "What are you afraid of?" as if *I* was the one asking for protection from the other party, when in fact THEY were asking for protection from ME. They made several claims about the agreement that were untrue, which I disproved by reading to them, aloud, the contrary statements in the agreement. I finally said, "You have two choices: give me the keys, or give me my check back." They gave me my check back, saying the arbitration agreement was vital to their business model. (That interesting claim did nothing to enhance my confidence in the uprightness of Chris Leith Automotive!) Final analysis: the price was not negotiated in good faith. The surrender of my civil rights was a part of the price that was not disclosed until after I had paid cash for the car. My wife and I lost a whole day over this nonsense, plus travel expenses. My advice: avoid this dealer. He would rather forego any customer who has sufficient self-respect to retain the option of challenging his frauds in court as an equal under the laws of our State and Nation. And he won't tell you that's the actual case until you've already invested your time and money in pursuing a deal in good faith. More

I met the Service Manager at Chris Leith Dodge when I had my Charger serviced. They did a great job. Got it right the first time. They even washed my Charger which I thought was a nice touch. I would highly my Charger serviced. They did a great job. Got it right the first time. They even washed my Charger which I thought was a nice touch. I would highly recommend. More

The salesman was wonderful. No problems there at all. But when I called back to discuss a problem with my trade I was first ignored. Then when I finally got ahold of someone, I was treated like dirt. The man when I called back to discuss a problem with my trade I was first ignored. Then when I finally got ahold of someone, I was treated like dirt. The man I talked to was rude and extremely condescending. I will continue to buy Dodge vehicles in the future, but NOT from this dealership. More

The engine on a 2001 Chrysler Concorde failed after four years (4/12/05) and the company refused to stand behind the product. All proper maintenence was performed on the car. The dealer's comment was "We ju years (4/12/05) and the company refused to stand behind the product. All proper maintenence was performed on the car. The dealer's comment was "We just sell them. We don't make them" There seems to be no personal integrity about backing up the quality of the product they are selling. An internet search on this issue (concorde engine problems) reveals HUNDREDS of similar complaints on the failure of the 2.7 liter engine. If Chrysler will not stand behind their product, at least the dealer should! Perhaps then Chrysler will learn by pressure from the dealers. More