Westgate Kia of Wake Forest

I'm so mad I could bite the heads off two penny nails and spit out thumbtacks!!!!!! I hate crooked car dealerships and hate crooked repair shops even more. I bought new tires for my car on September 21 last spit out thumbtacks!!!!!! I hate crooked car dealerships and hate crooked repair shops even more. I bought new tires for my car on September 21 last year, I remember well cause it was my son's birthday. Car started to wobble about a month ago. Had oil change on Saturday June 13 at @Westgate Kia in Wake Forest. Told them the issue. Manager John, drove the car around the building, came back and said confidently 'You need tires' I said okay, what's wrong with mine. The mechanic said, my boss said you need new tires, something about the belting. They refused to do the rotation as I need new tires. Told him I was taking them back to Walmart as they had never done me wrong. Went into Walmart on Monday June 15. They checked the tires etc. came back and said nothing wrong, the dealership is trying to make me spend more money. But have it checked out by someone else as they only do oil changes and tires at Walmart. Asked the mechanic at work. He thinks it's the CV's, 2-3 hundred for parts and a couple hours labor. Called another reputable place @AVEC Service Center in Raleigh, close to work, convenient. He says they want $155 to take it for a test drive and diagnostic and I can tell you right now, it's your transmission and it's gonna run you around 6-7000 dollars. Stopped at a mechanic's place on the way home. He test drove it and came back with the diagnosis of replace 2 CV's, buuuuut you can only get the parts at the dealership and they want $1078 and he'll only charge $400 for labor and the dealership needs a deposit so he needs a deposit so he can pay the dealership. I said how about if I come in and pay the deposit directly to the dealership with my debit card instead of two transactions. He says stop back tomorrow or the next day and we'll work something out. Are there any honest people out there? I am a 72 year old lady that must have a tattoo on her head that reads, 'I'm a simple and slow old lady, Please take advantage of me. If I could give this dealership repair shop a minus it would be a minus ten. More

Though I did not end up making a purchase due to outside factors, I will recommend Westgate Kia to anyone looking for a new vehicle. I went in originally looking to speak with another salesman that had rece factors, I will recommend Westgate Kia to anyone looking for a new vehicle. I went in originally looking to speak with another salesman that had recently worked with my best friend. Wes told me he wasn’t sure if he was available, and since I could already tell right off the bat that Wes seemed like a good guy, I opted to work with him. He later informed me that the other salesman was available if I was interested— by that point I had a strong foundation with Wes and wanted to continue working with him, but that alone showed me what a wonderful person he was. Throughout the entire process, he was transparent, patient, and seemed genuinely interested in unrelated things I talked about rather than just feigning interest to get a sale. Eventually, sales manager Jake joined us, and I found him to have the same character as Wes. The experience I had at this dealership was a complete 180 from the experience I had at a different one the day before. I was treated like an actual human, they didn’t act like they thought I was stupid, and they stayed level with me even when I kept pushing small things. Naturally, they inquired about a credit application, but I never once felt pressured into doing anything I did not want to do, unlike at some dealerships where a pen is pushed into my hand every 30 seconds. Thank you Wes & Jake for your commitment to a happy customer, regardless of the outcome! More

Jabir Choudhrey did an excellent job in helping me decide on my used car purchase a few days ago. From first meeting to taking possession of the car he handled our interaction with professionalism and care. on my used car purchase a few days ago. From first meeting to taking possession of the car he handled our interaction with professionalism and care. Thank you for your efforts, sir. More

We found a 2018 Toyota 4Runner through Facebook and went to their website. Tried to call the dealership sales number listed directly but were disconnected each time. Chatted with the site chat bot and reque to their website. Tried to call the dealership sales number listed directly but were disconnected each time. Chatted with the site chat bot and requested to be contacted. No contact. Called and spoke to Ashley 3 separate times the following day. Each time she stated that she would provide a price shortly. Then early afternoon the following day I was texted by Ashley asking if I had received a quote from sales manager. It was in my spam folder for $2584 above advertised price. Went back and forth through text with what I’m assuming was a sales manger stating”We are a one price store and do not negotiate on our Pre-Owned Vehicles. Would you be trading a vehicle? I could help you with a good trade in offer?” Please understand that if you are interested in purchasing a vehicle that they will automatically add $2397 in fees for LoJack, processing and addendum/accessory fees, which add nothing to the value of the vehicle prior to adding for tax tag and title fees. Also do not fall for the $500 discount add on the website for registering to the email list as that only applies to new vehicles. All of these are shady business practices, and are the reason I choose to shop elsewhere. More

Service dept is great! ! Open, honest!! The Parts dept is the reason why dealerships have such a bad reputation. They lied directly to my face. The bald headed part ! Open, honest!! The Parts dept is the reason why dealerships have such a bad reputation. They lied directly to my face. The bald headed parts rep MUST be fired! I will no longer buy parts from this lying dealership! I will reconsider IF AND ONLY IF, the bald-headed parts employee is gone and this dealership makes amends to earn back my business. More

We have had a fabulous experience with Westgate Kia. We purchased a car in April and had such a great outcome the first time we came back to do it again. Ramon has totally gone way beyond the extra mi We purchased a car in April and had such a great outcome the first time we came back to do it again. Ramon has totally gone way beyond the extra mile to help us, and Melvin has been lovely to work with as well. We highly recommend Westgate Kia of Wake Forest! More

Jabir Choudhry did a fantastic job helping me find the best deal for my Kia Telluride best deal for my Kia Telluride More

I had my vehice towed into the dealership per the recall notice. The exact lights came on that were of issue in the recall. The dealership kept my car for days then claimed it wasn't because of the recall notice. The exact lights came on that were of issue in the recall. The dealership kept my car for days then claimed it wasn't because of the recall, it was a bad battery, and a host of other things. Well, I picked up my car refusing any service, paid the usurious $200 for the diagnosis, and drove it to the Auto Zone. My battery was FINE. Nothing wrong with it. But the lights were all off. I supposed they disconnected the battery and they will probably come back on once it's triggered again. Oh, and my radio miraculously works again after being crap for a year. What actually happened? More

My service with Westgate was excellent. My advisor (Joshua Grissom) was friendly and had my car ready in a timely matter. My advisor (Joshua Grissom) was friendly and had my car ready in a timely matter. More