Westlie Ford

My experience purchasing my new Bronco Sport was pleasant. John Cameron was helpful and knowledgeable. pleasant. John Cameron was helpful and knowledgeable. More

They are pretty good with getting back to you when you need to schedule a new appointment, or go to them and they have great service need to schedule a new appointment, or go to them and they have great service More

Was a pickup special order. Kept me informed along the way. It will take me awhile to learn all the controls but they said they would help me along the way. Kept me informed along the way. It will take me awhile to learn all the controls but they said they would help me along the way. More

Oil/Filter Change - they broke a sensor and replaced no charge, took longer than anticipated. Dd not tell me that my Air Filter needed to be replaced (ASAP) their words. Was on the back of the service fo charge, took longer than anticipated. Dd not tell me that my Air Filter needed to be replaced (ASAP) their words. Was on the back of the service form. More

All the employees are friendly and ready to help. Marie in the service department especially makes a point to say hello and always spends a couple of minutes to ask what she can do for us. Long time Marie in the service department especially makes a point to say hello and always spends a couple of minutes to ask what she can do for us. Long time customer, know we can trust the dealership to provide excellent, quality service. We now take our Subaru for service, knowing work will be done right. More

Great customer service and communication. Nice people to deal with and door to door shuttle!! Nice people to deal with and door to door shuttle!! More

Solid service. THey I didn't find anything wrong with my car so they didn't charge me which is pretty rare these days THey I didn't find anything wrong with my car so they didn't charge me which is pretty rare these days More

Jordan and staff fantastic! Love bringing my truck to u. Never had problems, always explained future concerns. Thanks Love bringing my truck to u. Never had problems, always explained future concerns. Thanks More

Westlie has a poor telephone answering protocol. It is designed for staff convenience not customers. Didn't receive a call or text reporting work is complete. Call to dealership was answered by an It is designed for staff convenience not customers. Didn't receive a call or text reporting work is complete. Call to dealership was answered by an offsite person who was unable to help. Phone number on business card of value only if you already know the person's extension. Could not contact courtesy driver and had to make other arrangements to collect my vehicle. I suggest you hire an on site person to handle customer calls, the old fashioned, effective way. Westlie staff were polite but unreachable when needed. More

Yesterday I was taken advantage of by this service team. I was told I needed a new air filter and that it would be about 45 dollars.when it came time to check out, the filter was 85 dollars with one hour of I was told I needed a new air filter and that it would be about 45 dollars.when it came time to check out, the filter was 85 dollars with one hour of labor. The amount of time between being advised of this need and checkout time was less than 20 minutes. I have one appointment for a key cutting on Monday. After that I will terminate my business with Westlie Ford. I have two vehicles that they have cared for in the past. More