Westlie Ford - Service Center

Great Communication Nicole in the Body Shop Shop did a great job with communication throughout the process. Great example of how the Dickerson’s run their business! Nicole in the Body Shop Shop did a great job with communication throughout the process. Great example of how the Dickerson’s run their business! More

Westlie Ford Service is terrible They didn't follow the process for warranty claims and thought we wouldn't notice. When I questioned them on it, the service manager, Mario, got nast They didn't follow the process for warranty claims and thought we wouldn't notice. When I questioned them on it, the service manager, Mario, got nasty with me over the phone. He yelled, interrupted me, told me that he knew better than I did, and basically said he didn't want my business. He became verbally abusive towards me. The GM, Ryan, tried to fix it but he didn't follow through on my requests either. We've been good customers for a long time so I was shocked at the treatment and it's a huge disappointment because their location is very convenient for us. However, they clearly don't want our business anymore. More

Westlie Ford Rocks!! I went in for an oil change on my SUV and decided to look at trucks while I was waiting. Of the 3 I rode in, I found the perfect truck thanks to Marc I went in for an oil change on my SUV and decided to look at trucks while I was waiting. Of the 3 I rode in, I found the perfect truck thanks to Marc Jackson, the salesman who took the time to listen to what I wanted and needed. Next day, I drove out of the dealership with a great truck and a great deal. It was a win-win situation and who can resist that? More