Westshore Mazda

Worst new car purchasing experience ever! I've bought about 20 new cars in my lifetime and non come close to this nightmare. I had purchased a 2020 CX-5 from the same dealership 5 1/2 years a I've bought about 20 new cars in my lifetime and non come close to this nightmare. I had purchased a 2020 CX-5 from the same dealership 5 1/2 years ago and it was a decent experience so I didn't have any reason to think this would be any different, but was it ever! I gave the second salesperson my list of must haves - 2025 CX-5 mid level trim. 60 mo loan, between $340-390 a mo. Nothing down except my 2020 trade-in. Nothing out of pocket. I wound up buying a "used" 2025 that only had about 280 miles on it that they had taken in as a trade by a lady who wound up buying a higher end trim package. When I accepted their offer the salesperson said my monthly payments and length of loan would be in the range I gave him. When I went to the finance guy, who I believe is named Bobby things came off the rails. He said 84 months to get me in that range. I said that 84 months was never on the table and got up to walk away. He called in someone who I guess was a sales manager or the general sales manager who accused me of "being confused". Bobby then proposed that I give them $1,000 and he could make it work. I grudgingly agreed because by then everything in my CX-5 had been moved into the new one. Then, they REQUIRED that I do a Google review before they would proceed, which I did. I gave them a positive review (since taken down) because I knew a negative one would not fly. Then the finance guy gave me an electronic pen and started going over the 20+ documents, flying through them, not explaining any of them. This was done on a desktop display that was very difficult to read. At the end, they don't hand you any documents. They give you a thumb drive to take home.Only when I got home and opened up the Buyer's Order and the Retail Installment Sales Contract did I see several outrageous charges. To compare them to my purchase of the 2020 CX-5, which came to which came to $84.35 for license fee/lien fees, the new 2025 fees were obscene. $598 for Electronic Registration Filing Fee, $189 for a Private Tag Agency Fee, whatever that is, and finally $!23.85 for a License Fee, totalling about $910 or $825 more. A friend just bought a new Hyundai Tucson from Fitzgerald Hyundai and they charged him $219.35 - $135 for the ERFF and $84.35 for the Tag, Title and Fees. That's what a legitimate dealer charges. Bottom line is everyone I encountered at Westshore didn't act ethically to say the least. It then got worse because when I started calling to speak with someone about the outrageous charges no one would take my calls - not even my first one. I bought the care on June 13. I called on the 17th, explained my concerns & they said they'd have Manny, the General Sales Manager call me back to discuss - no call. I then called on the 18th & spoke with Harmony, who is supposed to be one of their Sales Managers. She listened & said someone would call back - nope! On the 19th I called asking to speak with Karim Adib, the General Manager, spoke with Steven, who said he wasn't available but he'd put a not on Adib's desk asking him to call. No call. I called several other times and got put on hold and then forgotten. I finally left a voicemail for Adib (if they really gave me his mailbox) & said if he didn't call back I was going to notify the BBB and also write honest reviews about what had transpired - no call. To make it right, in my opinion, would be for them to send me a check for $637.50, which would be $910.85 minus $84.35 Tag, LIcense, Registration Fees minus $189 Third Party Tag Agency - another made up charge. They also charged $1,298 for "Predelivery Service Charge" - not a Destination Charges since this was a used car. This was to get ready for sale a car with 280 miles on it that had already had this done at Ferman Mazda, who had sold the car to the lady who had traded it in at Westshore. Absolutely insane! Nothing but greed. Westshore Mazda - just do the right thing - but they won't !!!! More

This is my third purchase with Westshore Mazda so I’m obviously happy with them if I keep coming back! This time I worked with Rafael and Leo. Both were amazing, professional and helped me choose my bran obviously happy with them if I keep coming back! This time I worked with Rafael and Leo. Both were amazing, professional and helped me choose my brand new red Mazda CX30! My son is also a loyal and faithful customer! The team here is top notch from service to sales! You won’t be sorry!! ♥️ More

I give a 1 star to the dealership finance department. You need to feel that there is integrity, honesty and transparency …I feel I got lot of horse manure.- instead of important information. I believe You need to feel that there is integrity, honesty and transparency …I feel I got lot of horse manure.- instead of important information. I believe the time spent signing in the electronic apparatus, could have be a phenomenal time for the finance manager to describe,…or explain- in simple words What you are signing for. It could have been re: maintenance service you get with a lease, and so forth, Im not sure of what was the mistake, and why the problems,… but, it would have been better to have taken responsibility and not blaming any on someone else. You want to think that the company knows … since there’s a claim that this job Is one they do daily.🥴 Why did I proceeded to take this car? Because of 5 ⭐️⭐️⭐️⭐️ - BRIAN REID -an excellent salesperson and customer service agent. Great personality, Well mannered, a positive attitude,Good communicator, who answered and gave me the information on 3 vehicles - next to each other in their showroom. Compared of similarities and differences among them. It will be a month 6/14 that I drove with this car. One week after and then one week afterward… there was problem where they had to call me to resign paperwork!! ( lack of several things!!)🥴 I tried calling the dealership, with no answer, except the message to “‘record your message”.’ I will then contact Brian and he was always ready to rescue, direct calls etc And making things happened. I am so greatful for his diligence.!! I wish him a bucket full of success and hope that his GM is aware of this persons Value!!! I have long ways in dealing with this Mazda dealership. ( I choose to be hopeful…?!!) There is a list in my book of several things that need to happen in that financing department, that are a must! In order to make this experience a happy one, to other customers. Thank you! Coral H Latimer More

Sales team wonderful. Worst financing manager ever Rude! Inconsiderate and downright gave bad information!. After my purchase I could not get anyone to return my calls. Worst financing manager ever Rude! Inconsiderate and downright gave bad information!. After my purchase I could not get anyone to return my calls. I called 5 times, once left on hold over 20 minutes before I finally gave up!’ More

It's a zero star. Disappointing Experience: Misleading Prices, Financing Pressure, Poor Transparency I recently had a very frustrating experience at Westshore Ma Disappointing Experience: Misleading Prices, Financing Pressure, Poor Transparency I recently had a very frustrating experience at Westshore Mazda that I feel compelled to share. My wife and I were excited to purchase a vehicle, and we made it clear from the beginning that we had a pre-approved loan from our bank. Despite this, the dealership tried to trick us toward their financing options, which raised immediate red flags. It felt like a blatant attempt to deceive us into financing through them, even after we had explicitly stated our intentions. The vehicle was listed at $22,594. When we were presented with the invoice, I was shocked to see a total of $32,608.13—a staggering difference from the advertised price. While I understand there are additional costs like taxes, tags, and filing fees, the dealership was adding hidden fees that were not disclosed upfront. Throughout the process, the manager was dismissive of our concerns and continued to pressure us into accepting their terms. This experience has left us feeling frustrated and distrustful of Westshore Mazda. I strongly advise potential buyers to proceed with caution. There are plenty of dealerships that value transparency and honesty—sadly, Westshore Mazda is not one of them. Save yourself the headache and look elsewhere! More

"Guarantee" their prices but when you send them a quote excuses start coming. Why bother with a guarantee you won't honor. excuses start coming. Why bother with a guarantee you won't honor. More

Dealer had me drive 120 miles to dealer and had vehicle at ouside repair shop. Worked up deal for purchase lowballed my trade, tried to sneak $2900 warranty on paperwork, and wanted me to pay $1500 on deal at ouside repair shop. Worked up deal for purchase lowballed my trade, tried to sneak $2900 warranty on paperwork, and wanted me to pay $1500 on dealer processing fees. Never seen anything like it. I was hoping to trade with lttle out of pocket and tried to charge me more than necessar and finance... slimy sales practices More

You can't make this up ( LOL) I was told that no deal could be made for me, I bring in 3500 a month free and clear, and have a amazing payment history, was told that something had been worked out, co could be made for me, I bring in 3500 a month free and clear, and have a amazing payment history, was told that something had been worked out, come back in the Morning with my insurance, and you'll drive off the lot. Get there and there is a credit freeze on my credit, get it removed, again nothing can be done! Funny thing is my girlfriend just got of jail, has only been working a month, and the same Hyundai Sonata they were trying to get me into, she is driving home right now, same color, blahahah same VIN, She didn't even have a down payment, employees gather around and do videos, and a baby just glides through the store while Mom is working, no harm there, but the rest...Wow More

$4800 in Fees cost he deal for me, I purchased the same make and model car from Indiana better milage and shipped to my door saved $5,000. If you are from out of town they will not ship nor will they let y make and model car from Indiana better milage and shipped to my door saved $5,000. If you are from out of town they will not ship nor will they let you ship a vehicle. Better to purchase anywhere in the world other than here. I will say the staff is friendly. More

Terrible dealership that doesn’t care about making their customers happy. The sales manager Manny will screw you any chance he can. They don’t communicate and keep you hostage in the dealership for hours an customers happy. The sales manager Manny will screw you any chance he can. They don’t communicate and keep you hostage in the dealership for hours and hours. They add all kinds of fees and play with numbers…you’re better off going someplace else. More