Westshore Mazda

Westshore Mazda responded

Angel, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

Westshore Mazda responded

Thank you for bringing this to our attention, Tracey, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Westshore Mazda responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Westshore Mazda responded

We have reviewed all written communications and discussed the matter with our team. First, at no point did any member of my staff — including Ms. Shipe — represent in writing that the 0% APR financing and the discounted pricing could be combined. The written correspondence and proposal reflect separate promotional options, each subject to standard program limitations. Second, we have a recorded phone conversation confirming that our team clearly explained the programs could not be combined to you, and that you acknowledged and understood this information prior to visiting the dealership. Third, all offers and incentives displayed on our website and advertising materials include visible disclaimers specifying that programs cannot be combined. These disclosures are consistent with Mazda and Morgan Auto Group advertising standards, ensuring transparency for all customers.

nroman_112 responded

Thank you for your message. I appreciate that you have reviewed the matter internally. However, your summary does not accurately reflect the documented sequence of communications. First, the written correspondence I received from your team member that you mentioned by name explicitly confirmed that the 0% APR for 72 months would remain available through the weekend for the specific VIN we discussed. That written assurance was followed by a final price proposal and a credit application for the same vehicle, with no mention or disclaimer that those terms were mutually exclusive. The absence of such a disclaimer in the written communications is precisely what led to my reasonable belief that the 0% APR and quoted price were valid in combination. Second, regarding your reference to a recorded call — I was never informed that any conversation was being recorded. If such a recording exists, I will request a copy through formal discovery or regulatory channels so that it may be reviewed in full context. My recollection is that no such clarification was made to contradict what had already been represented in writing. Third, while I acknowledge that general disclaimers may appear on advertising materials, they do not override direct written representations made by dealership staff to an individual customer, particularly where those communications omit any such limitation. Given that the written documentation contradicts your summary, I will proceed with formal filings so that an independent party can review the communications and determine whether the representations made to me constitute a violation under the Florida Deceptive and Unfair Trade Practices Act (Fla. Stat. §§ 501.201–501.213). Please ensure that all related records — including emails, proposals, call recordings, and internal notes — are preserved for review.

Westshore Mazda responded

Hello again Sir, this is Karim, I’m the General Manager here at Westshore Mazda, not Ai. I did take the time to personally pull your deal and review all the documents you signed. They clearly show that the key fob replacement policy included was for one year, and it expired on 1/4/25. You also spoke with my General Sales Manager yesterday on a recorded line, where this was explained as well. If you’d like a copy of the signed policy for your records, I’m more than happy to send it over to you directly.

Robin33480 responded

That is not true, so I'd be happy to listen to the recording with you. I called and spoke with Manny and he promised me a call back within 45 minutes and he never called me back. So let's listen to that recording together. Shall we? Why don't you call me and play it?. And as far as a one-year key fob replacement insurance, that's not how it was explained to me. But that's okay. I will warn everybody to stay away from your dealership and the rest of Morgan Auto for that matter. But don't lie to me. And tell Manny he never returned my call and he never explained any of that. So why don't you listen to the call before you accuse me of lying to you.