Westside Chevrolet

Service department customer service and communication is absolute garbage. Do NOT take your vehicle here. They charge ridiculous prices and communication is terrible and non-existent. I took my 2016 Sil absolute garbage. Do NOT take your vehicle here. They charge ridiculous prices and communication is terrible and non-existent. I took my 2016 Silverado in because I was having transmission issues and they said it would be a couple days before they could diagnose it because they were behind on transmission diagnostics. Ok sure and also said it would be $165 fee to figure out the issue but that would be waived if I had the work performed there. It took them over a week and a half to finally look at my truck and it was excuse after excuse if I could ever get ahold of someone. It was like pulling teeth trying to get any information out of them. I would call and if they did answer, it would be a different service person than who I was dealing with and they would make a note for my service person to call you back because only your service person can talk to you. They never did. I called the main line and same thing, they rang the service department and they never answered and they said they would make a note for them to call me back, never did. I finally heard back and they said I needed a new transmission and quoted me around $7200 for the parts and labor. That seemed a little high to me and it was. I called the next closest five Chevrolet dealers and they all quoted me within a hundred or two hundred dollars of each other except for Westside. I ended up taking it to who quoted the cheapest price but also ended up being the next closest from home, Mac Haik Chevrolet. They quoted me around $6300 with tax to do the same transmission replacement and it ended up costing that. Upon picking up my truck from Westside, I asked if I could get any sort of a discount for them taking so long and the service advisor I had been dealing with, Isaias, said it was out of his hands and that someone else would have to approve. He texted someone to come and never got a response back… imagine that. He then deferred to some guy that had been standing there the whole time that probably didn’t even have the authority and he said no, that they can’t do anything and that a week and a half is industry turn around times now. I paid the full $165 fee for them to drop the pan on the transmission to see that there were metal shavings and that I needed a new transmission. It took them almost two weeks just to pull the pan to tell me that. I took my truck down the road to Juan at Mac Haik that already had a transmission on the shelf for me where they were able to install it in less than 24 hours time. I picked up my truck from Westside around noon on a Monday and took it directly to Mac Haik. Juan kept me updated the whole process and answered any questions I had immediately. I dropped it off with them around 12:30pm Monday and at 11am the next day, he called and let me know that my truck was already done and ready for pickup. He called me at 4pm Monday confirming that the guys already got into the transmission and that I did need a new one. He asked for authorization to proceed with the transmission replacement and he said they should have it done the next day which they did. Do yourself a favor and save yourself the headache, time, and money and stay away from Westside Chevrolet. I will never take any vehicle for service here again let alone ever buy from them. More

Terrible people in the service drive and kept refusing to replace my Takata Airbag. Will never buy another vehicle there! And they called to asked how my service was while laughing after they refused to re replace my Takata Airbag. Will never buy another vehicle there! And they called to asked how my service was while laughing after they refused to replace my airbag more than once even after I set up a service call over 2 weels out… More

The all time worse experience I have ever had with car service no communication at all for over a week and I was even charged an extra 160 dollars on top of my service all because I asked them to see how service no communication at all for over a week and I was even charged an extra 160 dollars on top of my service all because I asked them to see how much the brakes would cost to change out supposedly it was a labor charge never coming back here again for service and I advise anyone who wants service to go somewhere else where they will be valued as a paying customer More

Very bad experience, service bodyshop, I will never take the car there again, they call me to call insurance, my battery ran out, they want to charge me for a new battery, I bought it, they want to charge m the car there again, they call me to call insurance, my battery ran out, they want to charge me for a new battery, I bought it, they want to charge me to install it. the manager a bad service, they would have to change it More

Zero communication, absolutely no professionalism at all. They had my truck over three months, multiple times said they fixed the oil leak. Taking my truck to a real mechanic to get a second opinion and will They had my truck over three months, multiple times said they fixed the oil leak. Taking my truck to a real mechanic to get a second opinion and will request my money back. These people are a complete joke when it comes to service. Absolutely the worst experience ever!!! More

Amazed to see so many bad reviews here. Sometime there is a wait. My service Tech, Will, always lets me know what is going on and gets my vehicle back to me as he says it will be ready with Sometime there is a wait. My service Tech, Will, always lets me know what is going on and gets my vehicle back to me as he says it will be ready with no xx. Ask for Will. More

Service department has quietly quit. No communication, no customer service. They expect you to leave your car and wait as long as it takes. My experiences.... -Have had first oil cha No communication, no customer service. They expect you to leave your car and wait as long as it takes. My experiences.... -Have had first oil change done on new car, they kept the car 3 days. Drove car home and check engine light comes on. -Brought in new car with check engine light, took 2 days to diagnose and get car back. Dealership orders a part. -Supply chain issues aside, the dealership never calls to say the part is in (2 months pass). -Bring car in and am told we have your number, will call. After getting the run around for a few days, learn that they ordered the wrong part and have had to place another order. They want me to leave the car since the tech has disassembled it and the job will go faster. The car has been there for 2 weeks, there is no ETA on the part so I ask for my car back. They tell me that if they put it back together, I will be charged for labor when the part comes in because GM only pays for warranty service once. Again, dealer ordered wrong part. You would be hard pressed to find a new car dealership's service department that cares less than these do. Find somewhere else to go. More

I purchased a 2020 Kia Niro EV EX Premium with 2000 miles from this dealership. I must admit that the dealership (mechanic) had not completed the basic 21/26 point inspection prior to the sale of the car. from this dealership. I must admit that the dealership (mechanic) had not completed the basic 21/26 point inspection prior to the sale of the car. I was having some problems with the car due to a loud whirring/grinding noise. Keep in mind that an all electric car has a limited transmission. It has about 200+ fewer parts than a gas combusiton engine. I called the mechanics and they told me they don't work on electric cars but referred me to Demontrond Kia. Westside Chevrolet is a dual dealer with Chev and Kias. I became very discouraged that a car with only 2000 miles was having so much trouble. I contacted Kia USA Corporate office in Irvine CA. They were extraordinary. I was frustrated, of course. BUT, I'VE GOT TO LET EVERYONE KNOW ABOUT THE INCREDIBLE EXPERIENCE I HAD WITH THIS DEALERSHIP AFTERWARDS. The General Manager is Mr Ortiz. He went out of his way to make everything good. He went "above and beyond" to make sure the car was working perfectly. He kept the car for almost a month because parts had to be brought in from all over including Korea. He was determined to make up for the problems caused by his mechanics. HE DID. After having my car for almost a month (I was in a loaner car) they found the issue. He has even gone further. He wants the car to be like "new". He is having the car polished like it's brand new. Who does this now adays. I promise this is my dealership for the future. I actually love my all electric Kia. And, now, I'm a customer for life of Westside Chevrolet/Kia thanks to the General Manager, Mr Ortiz. He even gave me his personal phone number for texting to keep me up to date on what was happening and what problems they had found. I could not be more impressed. This is the best service I have had in a long time. He easily could have just said this was a problem from his mechanic...but, no, he took ownership for the problem. I can't tell you how happy I am to have him as the General Manager. He is the reason that i am going to return for maintenance care and for the purchase of my next "all electric" car. I'm very impressed. Thank you, Mr Ortiz. Mark Markgraf More

This review will save you TIME and MONEY and it is strictly for the service department of Westside Chevrolet Katy. The service advisor that you get MATTERS!!! Read about my experience before you even strictly for the service department of Westside Chevrolet Katy. The service advisor that you get MATTERS!!! Read about my experience before you even think about giving this dealership a chance. Don't make the mistakes I made. This service center is a specialized shop, meaning that they have "technicians" who specialize in repairing certain parts of your vehicle. This means that if you need work done and the technician is "backed up" you are going to suffer. If you want this place to finish the work on your car, you better stick around and push them hard for constant updates, because the moment you leave the car with them, the chances that they will leave you in limbo are extremely high. By limbo, I mean no communication whatsoever. You have to call them, they do not call you with updates. This is despite the fact that they send you a link with service updates and "video" of the work via text. Except, nothing was ever sent. Not a text, not a video. Nothing. I had to keep calling them. So here's my overall experience: Friday - went in at 8:30am with AC issues. I also told them about a coolant leak. And I also wanted an oil change done. This means that the car got passed around to 3 technicians. Well, only two technicians worked on it. The third one never got to touch the car. Read on to find out why. I was told that the third technician which works on engines and coolant leaks was backed up. Then I was told that there was 1 car in front of me. Then by the end of the day, I was told it wouldn't be looked at until Monday. For all these communications I had to call them. They never sent a single text. But they did call ONCE to tell me they diagnosed the issue as a broken hose leading to a coolant leak. Monday - I call in at 11am. This time I speak to a different service advisor, who I then tell what I was told on Friday. He says the car hasn't even been diagnosed and there's no such thing as "1 car in front of mine". They are backed up and that's all the info they have. Right away I know this is xx. But I give him the benefit of a doubt. I call again at 3pm. Still no diagnostic to determine the cause of the leak. I leave the car with them again. This time, they tell me, latest they can get an update is 1-2 days, with Tuesday being the earliest. Tuesday - I call at around 10am. Still no update. I tell them im taking the car. And all of a sudden they will seek an update and call me back in 10 minutes. 30 minutes pass and no call. I call them again, no update. In fact, no one actually sought any update. Instead they just read the computer to see if the technician wrote something lol. It's a joke. I call one more time at 2pm, still nothing. I give them one more chance and leave the car. Wednesday - I show up and take the car. They print out the paperwork for the completed work and I get charged. I take the car and leave. Total days to get it diagnosed? 3 days. And it never happened. I then take the car to MISSION AUTO CARE who diagnosed the leak in less than 40 mins and repaired the issue in less than 2 hours. And, get this, they text you updates, they call you to explain, and they provide pictures of the work. They even give you a breakdown of the issue they found and never force or pressure you into paying for other recommended work. They give you the breakdown of the work needed in the text updates and it is very clear, very professional, very courteous. These guys will receive a 5-star review from me very soon. Now, if you read this far, you're wondering if you should even consider buying from this dealership. Well, remember that car dealerships tie service packages to their service centers. So, unless you want to deal with a bunch of disinterested, unprofessional service advisors, then STAY FAR AWAY. This place needs a strong management to get these guys to actually do their jobs properly. In my experience, the technicians are not the issue. The issue is that these "service advisors" are useless. I do not know if this is by design or if they are just scared of the technicians to go ask in person where things stand as far as repairs and diagnostics test are concerned. I get the sense that these guys are told "read what's on the computer and dont go back there". So, if this is true, then it makes their ability to provide a good service to customers extremely limited. There needs to be some kind of open communication between advisors (the messengers) and the technicians in a way that a customer does not even need to call for an update. Send the update via text like MISSION AUTO CARE. Just do something professional. So, if you value your time, your money and if you want PROFESSIONALS handling your vehicle, do NOT take your car here. And remember, if you buy from this dealership and the service package is tied to this service center, you will have many moments of frustration. Heed my advice and take your hard earn money someplace else. More

Very disappointed with the service department at this dealership. Early in warranty on my 2018 Chevy Traverse, they misdiagnosed an issue stating there was no issue. Then, after bumper to bumper warran dealership. Early in warranty on my 2018 Chevy Traverse, they misdiagnosed an issue stating there was no issue. Then, after bumper to bumper warranty had expired, the issue was so bad that I took the vehicle back and they found it was the Front Exhaust Pipe that had to be replaced. So, I had to pay $480 for the repair. So, I paid and picked up my vehicle. The next day I developed and exhaust leak and it set a "code". So, I had to take the vehicle back to the dealer for an exhaust leak that you could physically hear! The dealer/repair tech stated that there was no trouble found. The service advisor said they just tightened the nuts and reset the code. Implying that the code was set because of other issues. Bull. Now the vehicle has developed a rattle in that same area. Do I go back to that dealer again? I think NO. I will take to my local independent shop. I am sure they will fix it correctly. More