Westside Lexus

I like it when the staff only does what is asked from customer. They don't try to get you to buy something that is not needed. I was able to drop off my car and get a loaner, all within 10 minutes of a customer. They don't try to get you to buy something that is not needed. I was able to drop off my car and get a loaner, all within 10 minutes of arrival to service center. My car was returned ahead of schedule, cleaned and washed. More

Great experience. Routine maintenance. Loaner car was clean and in great condition. Jack met me to exchange the cars and did a great job taking care of my car. The service department returned my car in clean and in great condition. Jack met me to exchange the cars and did a great job taking care of my car. The service department returned my car in excellent condition. I will return for the next scheduled maintenance and would recommend to friends. Thank you. More

I AM AN OLD ACURA'S CUSTOMER. DECIDED TO STOP BY JUST FOR INFO AT WESTSIDE LEXUS AND MET DIMITRI. HE BRIEFLY LISTENED TO MY NEEDS AND SAID THAT LEXUS IS BEST ON THE MARKET BY FAR, BUT LISTING TO WHAT I N FOR INFO AT WESTSIDE LEXUS AND MET DIMITRI. HE BRIEFLY LISTENED TO MY NEEDS AND SAID THAT LEXUS IS BEST ON THE MARKET BY FAR, BUT LISTING TO WHAT I NEED, MAY BE TOYOTA WILL BE A GOOD CHOICE. THAT STATEMENT GRABBED MY ATTENTION. AN HONEST CAR'S SALESMAN? RIGHT AWAY I FELT RELAXED AND OPEN TO SUGGESTIONS. PLACE WAS PACKED WITH PEOPLE, BUT DIMITRI SPENT TIME WITH ME WITHOUT RUSHING OR PUSHING. WE TESTED 3 CARS, LOOKED AT THE PRICES, DISCUSSED OPTIONS. TAKING ALL THAT TIME NOT ONCE I FELT UNCOMFORTABLE OR FELT LIKE I AM IMPOSING. AFTER ALL, I DIDN'T MAKE A DECISION THAT DAY. CAME BACK A DAY LATER, DIMITRI WAS BUSY, BUT RIGHT AWAY I WAS GREETED BY SUSAN BACKWELL AND WAS AMAZED BY HER PROFESSIONALISM AND DEDICATION TO LEXUS'S BRAND. TRIED ANOTHER CAR AND REALIZED I AM AT THE RIGHT PLACE. I CHOSE IS 250 AND WENT ON MY VACATION. DIMITRI OFFERED TO PICK ME UP AND DELIVERED ON HIS PROMISE. TODAY IS MY FIRST DAY DRIVING MY CAR. WHAT A TREAT! THIS CAR IS EVERYTHING DIMITRI PROMISED! THANK YOU AND THANK YOU AGAIN WESTSIDE LEXUS FOR A GREAT CAR AND SUPERB SERVICE! More

I was satisfied with the service provided by Josh Guera. And the convenient of car loaner. Will Recommend to friends n family for service as well as new buy! And the convenient of car loaner. Will Recommend to friends n family for service as well as new buy! More

had an immediate problem that needed attention and was helped that same day and also covered my maintenance requirements at the same time. My car was washed too! helped that same day and also covered my maintenance requirements at the same time. My car was washed too! More

Repeat customer - third Lexus because of reliability and excellent customer service. Always friendly. Easy to arrange, and professional. Highly recommend Westside to everyone. Service area is clean, nice am excellent customer service. Always friendly. Easy to arrange, and professional. Highly recommend Westside to everyone. Service area is clean, nice amenities but I normally only wait 2-3 minutes for pick up and drop off More

Being that this was going to be the first car I purchased on my own, I was a bit apprehensive about how easy the process was going to be. Boy, was I wrong! Clarence could not have been more wonderful. His on my own, I was a bit apprehensive about how easy the process was going to be. Boy, was I wrong! Clarence could not have been more wonderful. His customer service skills are the best I have ever seen. Clarence has earned me as a lifelong client. More

Yes but expensive service. dealership is great but maintenance is extremely. I guess I have to get used to the fact that a luxury car is luxurious maintenance Wow maintenance is extremely. I guess I have to get used to the fact that a luxury car is luxurious maintenance Wow More

Overall review is excellent. The technician performs a thorough review of the vehicle and emails the details to you. (Like that) Need to get extended warranty - parts are expensive. thorough review of the vehicle and emails the details to you. (Like that) Need to get extended warranty - parts are expensive. More

I needed to have my car serviced on short notice, as my mother passed away and my wife and I need to drive to Indiana. Dave Haas, as usual, was very helpful and accommodating. We own two Lexus vehicles, an mother passed away and my wife and I need to drive to Indiana. Dave Haas, as usual, was very helpful and accommodating. We own two Lexus vehicles, and Dave is a big reason I have them serviced at West Side Lexus. More