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Sales Department
4,093 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Customer Service
Friendliness
Pricing
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Westside Lexus's Covid Response
- Home Delivery
- Virtual Appointments
- Home Test Drives
- Vehicle Sanitization
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Showing 4,093 reviews
August 04, 2021
"Very large. Very expansive inventory. Doug Phillips was..."
- Jackrabbit
Verified CustomerVery large. Very expansive inventory. Doug Phillips was very informative and competent internet sales manager for certified vehicles. His communication led us to drive 180 miles to the dealership.
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Helpful August 04, 2021
"A first-class operation. This is my third Lexus and part..."
- Suerob48A first-class operation. This is my third Lexus and part of my decision process is the way I am treated during the life of the vehicle, i.e. when the car needs maintenance or repair, not just during the purchase process.
Read MoreAugust 04, 2021
"Professionalism of sales (Lurie) and financial staff,..."
- brendalclaytonProfessionalism of sales (Lurie) and financial staff, Manuel Gomez was welcomed. Both were very knowledgeable about their area of expertise. Didn’t feel the high pressure characterized by the profession.
Read MoreAugust 03, 2021
"Both Frank Mata and J-Teodoro were really helpful, both..."
- avelarfrankBoth Frank Mata and J-Teodoro were really helpful, both were really friendly, and there customer service was really goo. Looking forward to do business in the future Thank u
Read MoreAugust 03, 2021
"Professional sales personnel, no pressure but great..."
- HSIEWERTProfessional sales personnel, no pressure but great follow through. All around a good experience! I have been looking for this car for some time and found it at this dealership. So far so good!
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August 03, 2021
"We have been doing business with Lexus for over 15 years...."
- TOOSALINIWe have been doing business with Lexus for over 15 years. The only reason why we stay with Lexus is the excellent service. By far they have the best service.
Read MoreAugust 02, 2021
"Has a good amount of inventory to select from compare to..."
- brennatranHas a good amount of inventory to select from compare to other dealerships. My salesman was super nice and accommodating. The dealership was clean and nice!
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August 02, 2021
"Steve Machann has been our go to person at the dealership..."
- prakash2Steve Machann has been our go to person at the dealership and has always provided exceptional customer service. Finance team needs to work on their customer service skills. Having requested copies of our paperwork and not getting it for 10 days after the purchase soured an otherwise perfect transaction.
Read MoreAugust 02, 2021
"I have owned three previous Lexus vehicles and will..."
- rjmanwaringI have owned three previous Lexus vehicles and will continue to purchase these amazing cars. Alex Gifford was extremely professional, courteous, knowledgeable and helpful. He truly cares about his customers. This process was very quick and easy and everyone was very welcoming. I feel confident that if I have any further issues or questions, they will be addressed. Thank you again for all your assistance. I love my new car!!! It's amazing and drives so nicely. Westside Lexus is one of the best!
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Alex Gifford
August 02, 2021
"We have dealt with Westside and Northside Lexus for..."
- JanelynnwilliamsWe have dealt with Westside and Northside Lexus for years. I believe this last purchase makes 11 lexus we have purchased and only one came from another dealer. Our sales lady and her assistant were spot on for everything and the finance lady really knew her stuff!
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