Westside Lexus

Westside Lexus continues with unparalleled service. Dave Palmer and Chris Nemoto provide a great service experience. Service is quick, loaner car is huge added value, and prices are very reasonable. Palmer and Chris Nemoto provide a great service experience. Service is quick, loaner car is huge added value, and prices are very reasonable. More

On the day before New Year's Eve, I went outside to start my 2005 ls LS 430. When I turned the "key" it only "clicked." I called Fred, got his recording, but he called we back within thirty minutes. It start my 2005 ls LS 430. When I turned the "key" it only "clicked." I called Fred, got his recording, but he called we back within thirty minutes. It was about 2 PM. I told him that we had long-standing plans to take a former neighbor, now wheel-chair confined, out to dinner that evening. Our 90 year-old guest is not able to climb "up" into my wifes RX 350. We really needed my LS. Fred asked me, "how soon can you be here?" I was at the dealership Service Department in less than an hour, and left about 90 minutes later with a new battery, and a freshly washed vehicle. The battery, incidentally, was still under warranty -- a pleasant surprise! Thanks, Fred and a Happy New Year to all at Lexus. Good people to know and trust. James H. Abbott More

I had narrowed down my search to 3 different vehicles with the RX 350 F Sport being one of them. Beside Lexus being an excellent vehicle, the professionalism, friendliness and personal care that my wife with the RX 350 F Sport being one of them. Beside Lexus being an excellent vehicle, the professionalism, friendliness and personal care that my wife and I received from Mike Nelson made the difference. He was very responsive and a "matter of fact" person. His pressure-free style made the purchase experience a very pleasant one. He was very accommodating of my difficult schedule and he took his time to answer our questions and explain the vehicle - we never felt rushed. We'll done Mike! More

OUTSTANDING EXPERIENCE--- THE AMERICAN AUTO INDUSTARY SHOULD LEARN SOMETHING ABOUT YOUR CUSTOMER SERVICE. YOU HAVE A NEW CUSTOMER. MR. HOLLIS TOOK CARE OF ME WITH NO PROBLEMS. HE IS TAKEN CARE OF YOUR B SHOULD LEARN SOMETHING ABOUT YOUR CUSTOMER SERVICE. YOU HAVE A NEW CUSTOMER. MR. HOLLIS TOOK CARE OF ME WITH NO PROBLEMS. HE IS TAKEN CARE OF YOUR BUSINESS. More

This is my second Lexus RX 350 from Westside Lexus from 2007 to current 2011 model. Daughter is driving my first one still in New York. When she had trouble with a Lexus center in her area Keith Hollis 2007 to current 2011 model. Daughter is driving my first one still in New York. When she had trouble with a Lexus center in her area Keith Hollis helped us find her a reputable service center and spoke to a contact there to get her issue taken care of. Back here in Houston, Keith is my service advisor now after being shuffled after my first one left and when I went in for service set up by my service advisor only to find this new person there with explanation that my usual left the company. Really dislike that. Wish he had taken time to let his customers know even if by a short email message or mailed note to such. I then called my sales person who sold me both of my cars and he recommended Keith Hollis highly. Keith has advised me, and always made me comfortable in the fact that he was concerned about car during my travels across the country or around town to tire wear, working wipers or anything else that needed attention. I love the attention to detail when in for service. Maybe I'm lucky but with both RX 350's for I have not had any major problems or incidents, nor do I expect to have any. If I do I can count on Westside Lexus Service staff to be there. More

Great job. I was very pleased with the customer care provided by Mr. Perkins. He helped me when I was not able to obtain it. provided by Mr. Perkins. He helped me when I was not able to obtain it. More

Came in to fix a problem identified in a recall, rear trunk latch. Also to get oil light shut off. Pleased with service. Everything OK. trunk latch. Also to get oil light shut off. Pleased with service. Everything OK. More

Very easy to convey to both people what service you need and when you need it. everything is taken care of in advance. For instance if you need a loaner car it is ready. Jeff Margolis is the person I bou and when you need it. everything is taken care of in advance. For instance if you need a loaner car it is ready. Jeff Margolis is the person I bought my new Lexus IS 350 fSport from. He has been exceptional in following up to see how I like the car andif there are any problems. I have had a Navigation System anomaly and he found out that there is a hardware/software fix and I had it installed during my recent service visit. More

This is at least our sixth vehicle bought from Jeffrey. He and Charly are great. I would recommend him and Westside to all my friends. He and Charly are great. I would recommend him and Westside to all my friends. More

Westside Lexus is one of the best car dealerships in the US, period. I have purchased many cars there over the years and the sales experience has always been wonderful. But even compared to the sales expe US, period. I have purchased many cars there over the years and the sales experience has always been wonderful. But even compared to the sales experience, the service experience at Westside is out of this world. If there is abetted service department in the universe, I want to see it. Bottom line, Westside does everything right. You won't be disappointed with Westside. More