Westside Lexus

Was told Westside would pick up your car for service when I purchased the car. When I booked online I mentioned I wanted to do that. Didn't know about the confirmation email so I never opened till the morni I purchased the car. When I booked online I mentioned I wanted to do that. Didn't know about the confirmation email so I never opened till the morning of the service only to have someone call me and stated that I have to call in person and it's a two person per day per advisor limit and I would have to call two weeks in advance....Why have the new car sales promote this when it isn't true unless you do this and that...etc. Use to having the advisor meet me when I get there....greet me when I get back....(ala Sewell Cadillac)....First time there...didn't know where my advisor was....didn't know where to go to pay until I asked someone..... Just use to Sewell where they treat you like a king!! Loved the ideal of a loaner and not having to deal with filling up the tank...but I'm only about 2-3 miles to the dealer so.... More

I purchased my Lexus IS 350 FSport in October of 2013 from Alex Winnicki at Westside Lexus. I actually used the reviews on this website as well as Google reviews and a referral from a co-worker when dec from Alex Winnicki at Westside Lexus. I actually used the reviews on this website as well as Google reviews and a referral from a co-worker when deciding to approach Westside Lexus. Alex was very professional, knowledgeable and courteous and did not pressure me at all to make a decision. The car I wanted was not available in Houston at the time and Alex worked very hard to find me the exact car I wanted and made a trade with another dealership to get it in. We negotiated a fair market price for the car without any hassles or tricks. The car came in earlier than expected which was a pleasant surprise. I was pre-approved for financing the car at a federal credit union and Paul Rockett, the Finance Manager, actually found me a better rate. Overall, I was very pleased with my new car purchase from Westside Lexus. More

Quick response when I drove up; Dave saw me right away and problem was fixed in a timely manner. I appreciate having my car washed. and problem was fixed in a timely manner. I appreciate having my car washed. More

I actually shopped several different dealerships with several different types of cars in same price point and nothing compared to Lexus and the experience I had with Chris at Westside. Not only did I r several different types of cars in same price point and nothing compared to Lexus and the experience I had with Chris at Westside. Not only did I receive a good purchase price but I felt that I could rely on him if i had any problems in the future. As a single, professional woman being able to count on and trust the people that you purchase your vehicle from is imperative. I would and will recommend any of my friends and family to this dealership and in particle Chris. More

The Westside Lexus service center and staff the staff are always a pleasure to work with. Great service and prompt with notifying me of status. always a pleasure to work with. Great service and prompt with notifying me of status. More

I drive from Austin to Houston for service because the dealership gives me two years free maintenance. It's the reason I've bought my last two cars in Houston. The friendliness and service is evident from dealership gives me two years free maintenance. It's the reason I've bought my last two cars in Houston. The friendliness and service is evident from the first person who greets you on the drive and escorts you to your service rep. One of the other reps even noticed I was waiting for a while in the office and immediately started paging my rep. My rep went to great lengths to secure a loaner for me and the maintenance and minor repair was handled quickly and efficiently. So my 20000 mile maintenance cost me only $39.75 for the state inspection and I was treated like an honored guest. More

Ita always a pleasure to work with Josh Guerra because he is courteous, efficient and thorough. I have never had any problems wit service or repairs that Josh oversaw. Stan Jones is courteous, efficient and thorough. I have never had any problems wit service or repairs that Josh oversaw. Stan Jones More

This was my 3rd visit to dealership ( separate issues) This was my 3rd visit to dealership ( separate issues) and all 3 times I was very pleased with Brady Lamar knowledge, sincerity. Length of time wa This was my 3rd visit to dealership ( separate issues) and all 3 times I was very pleased with Brady Lamar knowledge, sincerity. Length of time was great. I will defiantly come back and will recommend to others. More

Always have a good experience at the Service Dept. at Lexus. You are met on the driveway, walked to your service advisor, who is usually immediately available. Jeremy (and his predecessors) will keep m Lexus. You are met on the driveway, walked to your service advisor, who is usually immediately available. Jeremy (and his predecessors) will keep me updated on progress. They always run my car through the car wash too, a nice perk! More

Mr. Homer (sales man) sent me an e-mail everyday and try to find better car and better deal for me. and when I visit the dealer, he was so nice and make me feel comfortable. to find better car and better deal for me. and when I visit the dealer, he was so nice and make me feel comfortable. More