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Westside Lexus - Service Center

Houston, TX

4.7
1,408 Reviews

1,408 Reviews of Westside Lexus - Service Center

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April 23, 2024

Andrew has always gone above and beyond our expectation. In a world were customer service is lacking Andrew proves that customer service is alive, he provides service at a high level. Andrew has always an More

by Sandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2024 -

Westside Lexus responded

Sandra, we're ecstatic to know that Andrew has consistently exceeded your expectations at Westside Lexus! It's great to see his dedication and high level of service recognized. We'll make sure he gets the praise he deserves. Thanks for sharing your experience with us!

April 17, 2024

I've had a very positive experience working with Andrew. He is a consummate professional and proactive about communicating and keeping me informed on the status of my vehicle that is being serviced. More

by jaime.mani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

Westside Lexus responded

Jaime, we're delighted to know that Andrew provided you with a positive experience at Westside Lexus. We always aim for clear communication and top-notch service! Thanks for your review.

April 17, 2024

Lexus products are of excellent quality, reliable, durable, the technical service is meticulous and they do their job very well. I congratulate you More

by salomoncohen1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

Westside Lexus responded

Salomon, we appreciate your kind words about our Lexus products and technical service at Westside Lexus. We're committed to providing top-notch quality and reliability. Thanks for the congratulations!

April 17, 2024

Best service department and wonderful waiting area. Andrew Nagler is always the Best with his communication and prompt service. More

by Craig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Westside Lexus responded

Craig, we're glad to know you had a great experience with Andrew and our service department at Westside Lexus. Thanks for the positive feedback!

April 16, 2024

Andrew communicates with me, informing me of my car repairs and maintenance. He clearly explains the details needed for my car. He conveys genuine concern regarding my satisfaction with my car repairs More

by Ruth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Westside Lexus responded

Ruth, it's great to know that Andrew kept you well informed about your car repairs and maintenance at Westside Lexus. We appreciate the feedback and are glad everything was handled promptly!

April 16, 2024

Fantastic service from Andrew. He was very involved and made everything easy. I was very happy! My only complaint was my car was not as clean as I expected it to be (based on pa More

by Jgjax3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Westside Lexus responded

We're glad to know Andrew provided you with a fantastic service and made everything easy for you here at Westside Lexus! With that said, we apologize if the cleanliness of your car didn't meet expectations, and we'll certainly take note of this feedback. Thanks for sharing your experience with us!

April 15, 2024

Andrew does an excellent job when working with my appointment. He is an excellent service representative! Thanks More

by tedtriche
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Westside Lexus responded

Ted, it's great to know Andrew provided excellent service during your appointment at Westside Lexus. Thanks for sharing your experience!

April 10, 2024

Daniel is helpful, professional, friendly and a great service advisor!I would recommend a friend to come to this dealership. More

by gabrielkungool
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Kang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Westside Lexus responded

Gabriel, we're glad to know Daniel provided such a great experience at Westside Lexus! We appreciate your recommendation and look forward to serving you again in the future.

April 10, 2024

David W, Tammy, Tom H, and Marlene excel in representing and personally serving an excellent Lexus dealership. More

by Lareemon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Wasaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Westside Lexus responded

Lareemon, it's great to know that David, Tammy, Tom, and Marlene provided you with excellent service at Westside Lexus. Thanks for sharing your experience!

April 03, 2024

I always appreciate Andrew and his excellent assistance. Thank you for being responsive About the process. More

by kendallrainer1
Recommend Dealer
Yes
Employees Worked With
Andrew Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

Westside Lexus responded

Kendall, we're glad to know that Andrew's assistance met your expectations at Westside Lexus. Thanks for acknowledging his responsiveness! We are here for anything else you might need down the road!

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