Westside Lexus - Service Center

Mediocre customer service and expensive simple maintenance We brought our Lexus 350 in for it's 60,000 mile check up expecting to pay about $350. Though I could not call Erin, our service associate, I was abl We brought our Lexus 350 in for it's 60,000 mile check up expecting to pay about $350. Though I could not call Erin, our service associate, I was able to make an appointment online with Josh. Upon arriving for the service, we found Josh was busy with 2 other customers while several service reps walked around or worked alone at their desks instead of asking if we could be helped. It turned out Erin was available so we talked to her and set up the service which was surprisingly expensive for mostly inspecting the vehicle. Erin was pleasant and tried to justify the high cost of the 60K service. Parts were fairly reasonably priced but labor was overinflated for the type of work performed. They did not replace the oil filter (or at least not listed with the parts; you always replace the oil filter when replacing the oil) and they did not rotate and balance the tires (as requested because we have a free service for that) but they also did not reduce the labor charge as Erin said they would. Though we knew the total price before authorizing the service, had we known the cost of the part vs. labor, we would have done more routine maintenance ourselves and shopped around for an alternative service center. We would not recommend this service center and we will look elsewhere for future work and maintenance. More

Great Service!!! Bought 2 cars and 1 SUV from here. Extremely satisfied with their service. Had a very good experience that made us go back their again. Bought 2 cars and 1 SUV from here. Extremely satisfied with their service. Had a very good experience that made us go back their again. More

Above and beyond I took my car for an oil change, however I didn't have an appointment and they were really busy. When I got to the dealership Andrew Tran checked me i I took my car for an oil change, however I didn't have an appointment and they were really busy. When I got to the dealership Andrew Tran checked me in. I was also in need of a loaner car, which I did not know whether I was going to get, but Andrew came through and provided me a loaner for the day. I am really appreciative to Andrew who took care of me even when I didn't have an appointment and also for providing the loaner car. Way to go Andrew!! More

Wonderful over all service! Excellent service, great quality, friendly and caring customer service. I was from out of town and the loaner Lexus 2016 RX350 helped me get around th Excellent service, great quality, friendly and caring customer service. I was from out of town and the loaner Lexus 2016 RX350 helped me get around the great town of Houston. I drive a GX470 SUV and I know just what I want for my my next car. More

Customer Service Like No Other In today's world customer service has gone by the wayside. Andrew Tran makes you feel important and everyone else at Westside is great too. In today's world customer service has gone by the wayside. Andrew Tran makes you feel important and everyone else at Westside is great too. More

Professional & Courtous Always the best service. My service has always exceeded any expectation or need. Wouldn't go anywhere else for service. Because of the service I get Always the best service. My service has always exceeded any expectation or need. Wouldn't go anywhere else for service. Because of the service I get from Andrew N., would only purchase my next car here. Have worked with dealers in Ca., Minn., & Austin getting good service. The service here, whether from parts, auto body or customer service is always professional, courteous, fair & outstanding. Thank you Andrew N. & Jolene More

Great Andrew is very pleasant Always makes sure that I am very pleased. If fact the whole service Dept is great The dealership is very lucky to ha Andrew is very pleasant Always makes sure that I am very pleased. If fact the whole service Dept is great The dealership is very lucky to have this employees working for them More

service great service. I like the option to have a loaner. I feel I never get charged for things my car does not need. very friendly great service. I like the option to have a loaner. I feel I never get charged for things my car does not need. very friendly More

Poor Handling of RX330 Headlight Defects l received a low trade-in on our RX330 from Westside because of the headlights wheren't repaired thanks to Westside and Toyota's collusion. l received a low trade-in on our RX330 from Westside because of the headlights wheren't repaired thanks to Westside and Toyota's collusion. More

Just in for an oil change In for an oil change service was find Friendliness was fine. It just took s little longer than anticipated .i would recommend the dealership tho. In for an oil change service was find Friendliness was fine. It just took s little longer than anticipated .i would recommend the dealership tho. More