Westside Lexus - Service Center

Great as usual Quick and honest service. Offered loner car because it was going to take a little longer than expected.. They finished sooner than estimated time so Quick and honest service. Offered loner car because it was going to take a little longer than expected.. They finished sooner than estimated time so was called just previously to the car being washed. More

Awesome Service Department! Fred Hernandez made it very easy to get the maintenace done on my GX460. They are always courteous and has a very comfortable and well staffed facil Fred Hernandez made it very easy to get the maintenace done on my GX460. They are always courteous and has a very comfortable and well staffed facility. More

Always a great experience I have been going to Westside Lexus for about 7 years. Fred Hernandez is outstanding. I never have a problem getting in or getting a loaner. When I I have been going to Westside Lexus for about 7 years. Fred Hernandez is outstanding. I never have a problem getting in or getting a loaner. When I returned my loaner I had left my work laptop in the back. They immediately turned it in and called me. I really appreciate their honesty. I highly recommend the dealership, body shop and service center. More

Westside Service Keeps You Informed Went to Westside with a few warning lights on. The service adviser called to give me options to diagnose the problem. There were 2 possible solution Went to Westside with a few warning lights on. The service adviser called to give me options to diagnose the problem. There were 2 possible solutions to problem - an expensive diagnostic check or simply replace gas cap. Replaced cap and fixed problem. Some service centers would have run the diagnostic test without checking with me. I have taken the vehicle to Westside since I bought it and will not go anywhere else! More

Quick service when I needed it. I appreciated getting a quick service call prior to heading out on some driving trips this month. Josh Guerra performed excellently, as usual. I have I appreciated getting a quick service call prior to heading out on some driving trips this month. Josh Guerra performed excellently, as usual. I have always been pleased with Westside's service. More

Snobbish Receptionist and totally RUDE service cordinator First time in this service center as The location was nearer to my residence. Receptionist did not greet us nor had a smile, very snobbish. I can get First time in this service center as The location was nearer to my residence. Receptionist did not greet us nor had a smile, very snobbish. I can get a better greeting in Kroger. When we were assigned a cordinator, we start asking questions about a recall letter we have received and also wanted some services done on the car. But as a careful consumer, I asked for the price first before I gave them full authority over my credit card. This is the response: when I asked if they charge the same as the South West Lexus service center: the agent Andrew Tran gave us a quick response, WE don't Use Coupons here' Would you feel talked down to and being totally disrespected? I will never visit this service center again, even if I want to buy a new Lexus, this will definately not be one of the places I step foot again. Will let my friends who owns Lexus and luxury cars know about this kind of bad service in this location. More

Josh Guerra was simply amazing... as usual I was extremely pleased by the customer focus of Toyota and especially of Josh. The new detailed email documenting the results of the maintenance insp I was extremely pleased by the customer focus of Toyota and especially of Josh. The new detailed email documenting the results of the maintenance inspection and proposed repairs and estimated cost was a significant and extremely positive new service. Thanks for your service, Josh. More

Fast and Reliable I know when I bring my RX350 in for maintenance, I will be well taken care of. I am always asked if I want to wait for it, or if I want a loaner car. I know when I bring my RX350 in for maintenance, I will be well taken care of. I am always asked if I want to wait for it, or if I want a loaner car. I could not ask for a better service adviser than Dave Haas. He has taken care of 4 of my cars in the last 10 years. More

Awesome Service The service was awesome. Dave Haas is the greatest!!!!! My work was completed before the time promised. I continue to drive a Lexus and have my car se The service was awesome. Dave Haas is the greatest!!!!! My work was completed before the time promised. I continue to drive a Lexus and have my car serviced at Westside because of the awesome service. More

Great customer service and very helpful staff Had a warranty issue, was handled in a professional manner, very knowledgable service adviser. Mr. Josh guerra took really good care of me, had the se Had a warranty issue, was handled in a professional manner, very knowledgable service adviser. Mr. Josh guerra took really good care of me, had the service records on my vehicle, the my loaner car ready to go, because of there excellent service, I drive all the way from sugarland to Katy , bypassing another lexus dealership. Please keep up the good work. More