Back

Westside Lexus - Service Center

Houston, TX

4.7
1,447 Reviews

1,447 Reviews of Westside Lexus - Service Center

Sort by
May 27, 2015

Awesome Service Department! Fred Hernandez made it very easy to get the maintenace done on my GX460. They are always courteous and has a very comfortable and well staffed facil More

by Gail
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Fred Hernandez
May 26, 2015

Always a great experience I have been going to Westside Lexus for about 7 years. Fred Hernandez is outstanding. I never have a problem getting in or getting a loaner. When I More

by ppeymann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Hernandez
May 25, 2015

Westside Service Keeps You Informed Went to Westside with a few warning lights on. The service adviser called to give me options to diagnose the problem. There were 2 possible solution More

by OlderLexusGuy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Hollis, David Harvey
May 25, 2015

Quick service when I needed it. I appreciated getting a quick service call prior to heading out on some driving trips this month. Josh Guerra performed excellently, as usual. I have More

by Gordan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Guerra
May 24, 2015

Snobbish Receptionist and totally RUDE service cordinator First time in this service center as The location was nearer to my residence. Receptionist did not greet us nor had a smile, very snobbish. I can get More

by Teapot711
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Receptionist (sat on the left of the counter- white female, blond, in her 40's). Service cordinator- Andrew Tran( so full of it!)
May 24, 2015

Josh Guerra was simply amazing... as usual I was extremely pleased by the customer focus of Toyota and especially of Josh. The new detailed email documenting the results of the maintenance insp More

by kermittw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Guerra
May 22, 2015

Fast and Reliable I know when I bring my RX350 in for maintenance, I will be well taken care of. I am always asked if I want to wait for it, or if I want a loaner car. More

by Red09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Haas
May 22, 2015

Awesome Service The service was awesome. Dave Haas is the greatest!!!!! My work was completed before the time promised. I continue to drive a Lexus and have my car se More

by lexus owner for life
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Haas
May 21, 2015

Great customer service and very helpful staff Had a warranty issue, was handled in a professional manner, very knowledgable service adviser. Mr. Josh guerra took really good care of me, had the se More

by Victor E
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Guerra
May 21, 2015

Best Service in town. This is my second Lexus and I will continue to purchase Lexus's due to their excellent service level. They are outstanding. Service and the body sho More

by DanaHouston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Hernandez, Ronnie Brush
...
116
...