Westside Lexus - Service Center

Service I am constantly impressed by the preparedness and efficiency of the staff. I typically bring my vehicle during the work day. Josh always has a loaner I am constantly impressed by the preparedness and efficiency of the staff. I typically bring my vehicle during the work day. Josh always has a loaner prepared and ready to go. Additionally, he is quick in serving me and communicates the progress of my vehicle just as I request. He understands my desire to be provided with the knowledge that I want with as little interruption to my work day as is necessary. Although I comment below that the service department did not play a role when we bought this vehicle, I will definitely consider it moving forward due to the experiences that I now expect from a service department. More

Sevice My service advisor Chris Nemoto was amazing! He was extremely polite. Kept me updated at all times. He addressed all of my concerns and had my veh My service advisor Chris Nemoto was amazing! He was extremely polite. Kept me updated at all times. He addressed all of my concerns and had my vehicle ready when promised. More

Came in for recalls Keith Hollis was friendly, inviting and prompt. Everything was explained to me on what was going to be taking place on my car. They had a loaner rea Keith Hollis was friendly, inviting and prompt. Everything was explained to me on what was going to be taking place on my car. They had a loaner ready for me after the review and I was contacted upon completion. Thank you! More

Very good job - much appreciated. Everything was done properly, on time and exactly as promised. They even fixed my flat tire that I left in my trunk (my spare wheel was on the car). Everything was done properly, on time and exactly as promised. They even fixed my flat tire that I left in my trunk (my spare wheel was on the car). More

They got the job done...Hope it lasts! Friendly and professional. Chris was very helpfull. Had quite a wait but i was a walk in. They gave me a loaner so all was good Friendly and professional. Chris was very helpfull. Had quite a wait but i was a walk in. They gave me a loaner so all was good More

Awesome! As always service was excellent. Keith Hollis is a great service representative. Customer waiting area is always very clean and comfortable. Our servi As always service was excellent. Keith Hollis is a great service representative. Customer waiting area is always very clean and comfortable. Our service was done quickly and having the car returned washed and clean is awesome. Thank you Westside Lexus was being the Lexus dealer of choice. More

Thanks for the best car services ever Owning 2 Lexus for over 8 years and never disappointed with their services. However, West side Lexus is the best among them. The facility is is very Owning 2 Lexus for over 8 years and never disappointed with their services. However, West side Lexus is the best among them. The facility is is very clean and nice. The representative is very helpful. The quality of work and price is excellent. West side Lexus services center in Houston is the best. Thanks for everything. Evelyn More

Would have liked more explanation of the warranty repair I brought my 2008 Lexus IS 250 in for a headlight replacement, and was advised that there was warranty coverage for the engine running rough. The war I brought my 2008 Lexus IS 250 in for a headlight replacement, and was advised that there was warranty coverage for the engine running rough. The warranty repair covered eight days because it included a lot of engine dis-assembly and re-assembly. Due to the work, I had some other routine maintenance such as replacing spark plugs, replacing the engine serpentine belt, and replacing the water pump done in conjunction with the warranty work. I was pleased that the total cost to me was not too high, due to the warranty work. I was never clear exactly what the warranty issue was, because I had not noticed or complained of any rough idle or rough running. I was very glad Westside provided a loaner car for the period so I was not inconvenienced. I felt I was very well treated. More

Scheduled Service Service representative, Charles Perkins, provides excellent customer service. Mr. Perkins has been our advisor for 6+ years and each occasion we'v Service representative, Charles Perkins, provides excellent customer service. Mr. Perkins has been our advisor for 6+ years and each occasion we've brought in our vehicle he has provided exceptional service. Vehicle's always ready in a timely manner and serviced as specified. Thank you Mr. Perkins for your exceptional service over the years! Westside Lexus is Blessed to have an employee of your magnitud. More

very good as usual I prefer to select Lexus service, even if it locates a bit far and need some extra $ to keep my car in a perfect condition. I simply believe in the s I prefer to select Lexus service, even if it locates a bit far and need some extra $ to keep my car in a perfect condition. I simply believe in the service they offer and the quality of the shop works. More