Westside Lexus - Service Center

Service I purchase my RX 350 in October and this was my first visit to the service center. I was very pleasantly surprised with the efficiency and professi I purchase my RX 350 in October and this was my first visit to the service center. I was very pleasantly surprised with the efficiency and professional manner they handle everything. I dropped my car off, got a loaner and they called me when my car was ready which was the exact time they had promised it. I love this dealership. Buying the car was a very good experience, (I was expecting a hassle). Servicing the car was an exceptional experience. Everyone I have met at this dealership goes out of their way to take exceptional care of the customer. They put the customer first! What a concept! More

Service at Westside Lexus I have been consistently pleased with the service I have received through the years with this Lexus dealership. This is a big factor in my purchase o I have been consistently pleased with the service I have received through the years with this Lexus dealership. This is a big factor in my purchase of 4 different Lexus through the past years. More

The service manager I worked with was very knowledgable and friendly. He let me know about some areas that need to be worked on without making it feel as though I had to do the work right now. He let me and friendly. He let me know about some areas that need to be worked on without making it feel as though I had to do the work right now. He let me make the decision and then informed me about what I could expect if I did certain work and waited on other work. It was very clean in the service area and the waiting area. They set appropriate wait time expectations with me, and then kept me informed as they did the work. Overall this was a great experience. More

Superior Service by Andrew Nagler Andrew Nagler - Goes out of his way to make sure all goes smooth and well. He is very professional and great at what he does. Andrew Nagler - Goes out of his way to make sure all goes smooth and well. He is very professional and great at what he does. More

25000 mile service The service representative, Charles Perkins, was extremely amicable, pleasant, helpful, courteous and knowledgeable. It is the second service I did th The service representative, Charles Perkins, was extremely amicable, pleasant, helpful, courteous and knowledgeable. It is the second service I did through Charles and I would recommend working with him to anyone. In addition, the driver Jack was pleasant and courteous. As for the service work itself, I would rate it excellent as it was completed satisfactorily and in a timely fashion. Thank you and your team. More

My experience in the past before working with Mr. Charles Perkins was horrible! I hated to get my oil change because the customer service representatives did not seem interested in assisting me. I always h Perkins was horrible! I hated to get my oil change because the customer service representatives did not seem interested in assisting me. I always had to wait although I had an appointment and it was not the type of service I was use to. The last time I was in the dealership, I made up my mind that I will find another dealership. As I was waiting again, I watched Mr. Charles Perkins assist several customers and he treated them all the same. As I watched I found myself envious of the customers that he helped and I made sure I would request my next appointment with him. I received the same service that he gave all of those other customers before me and he is the reason that I have returned back to Westside Lexus! More

Lexus 45,000 Mile Service and Repair Had my 45,000 mile service and my bumper repaird so this involved 2 different departments. They both did an excellent job and kept me informed. I am Had my 45,000 mile service and my bumper repaird so this involved 2 different departments. They both did an excellent job and kept me informed. I am very pleased with the service which is why I own Lexus vehicles. More

My advisor, Jeremy Reardon, was friendly, polite, and helpful. He offered me a loaner car immediately. He notified me when my car was repaired and ready for pick-up. I was satisfied with my experience helpful. He offered me a loaner car immediately. He notified me when my car was repaired and ready for pick-up. I was satisfied with my experience. More

Josh - Great person to work with. The only thing that Josh - Great person to work with. The only thing that I'm not happy with was the fact that Lexus told me that I need it to change front and back brea Josh - Great person to work with. The only thing that I'm not happy with was the fact that Lexus told me that I need it to change front and back breaks ($365 EACH SET). I did it with a friend and come to find out that my back breaks were in perfect conditions - not a very good thing about your Lexus dealership. I talked to Josh about it and he told me it was a typooo (very expensive mistake almost $365) - Thanks God I had a good friend close by. Other than that I always get great customer service! More

Everyone is very helpful, courteous, and attentive. I feel confident when I take my car to Westside Lexus that I will not receive service I have not requested or charged for things I do not need. My car feel confident when I take my car to Westside Lexus that I will not receive service I have not requested or charged for things I do not need. My car stays in excellent running order due to this care by the service dept. My Lexus LS 400 lasted 14 1/2 years, and my LS 430 is now 9 years old. Thank you. More