Back

Westside Lexus - Service Center

Houston, TX

4.7
1,447 Reviews

1,447 Reviews of Westside Lexus - Service Center

Sort by
January 06, 2014

I have been a Lexus owner for about 10 years now, and can't imagine not owning one. Not only the quality of the vehicle, but the service is the best I've ever experienced and keeps me coming back year a More

by TamiHead
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Hollis (the best!)
January 03, 2014

This was for uninsured collision repair. The final cost was $275 below the estimated cost. The work was completed on schedule and the staff were very friendly. I also enjoyed a cup of hot chocolate while I More

by jwivie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alfredo Hernandez
January 01, 2014

On the day before New Year's Eve, I went outside to start my 2005 ls LS 430. When I turned the "key" it only "clicked." I called Fred, got his recording, but he called we back within thirty minutes. It More

by JimAbbott1313
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Hernandez, Service Consultant
January 01, 2014

Westside Lexus continues with unparalleled service. Dave Palmer and Chris Nemoto provide a great service experience. Service is quick, loaner car is huge added value, and prices are very reasonable. More

by Mark3233
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Nemoto
December 29, 2013

OUTSTANDING EXPERIENCE--- THE AMERICAN AUTO INDUSTARY SHOULD LEARN SOMETHING ABOUT YOUR CUSTOMER SERVICE. YOU HAVE A NEW CUSTOMER. MR. HOLLIS TOOK CARE OF ME WITH NO PROBLEMS. HE IS TAKEN CARE OF YOUR B More

by wwblanks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
KEITH HOLLIS
December 27, 2013

Great job. I was very pleased with the customer care provided by Mr. Perkins. He helped me when I was not able to obtain it. More

by drjmbennett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Perkins
December 27, 2013

This is my second Lexus RX 350 from Westside Lexus from 2007 to current 2011 model. Daughter is driving my first one still in New York. When she had trouble with a Lexus center in her area Keith Hollis More

by Kathe601
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Hollis
December 21, 2013

Came in to fix a problem identified in a recall, rear trunk latch. Also to get oil light shut off. Pleased with service. Everything OK. More

by aisham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy
December 21, 2013

Very easy to convey to both people what service you need and when you need it. everything is taken care of in advance. For instance if you need a loaner car it is ready. Jeff Margolis is the person I bou More

by wilber1966
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
chales perkins jeff margolis
December 15, 2013

Mary Margaret has sold me a Lexus not once but twice. David Palmer has always taken great care of my car when service was needed. I am a 100% satisfied Lexus owner. More

by donnabehler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Palmer
...
131
...