Westside Lexus - Service Center

Wait time for my State Inspection was 30 minutes, as promised. Comfortable waiting area with Wi Fi is perfect, got some work done, enjoyed a decent cup of coffee. promised. Comfortable waiting area with Wi Fi is perfect, got some work done, enjoyed a decent cup of coffee. More

Great experience after coming back so many years later. Just what I remembered from the last time. Keep up the excellent work and customer service! Just what I remembered from the last time. Keep up the excellent work and customer service! More

Going to Westside Lexus Service Center is one of the best experiences one can have when taking their car for service. As soon as you pull in, everyone is as friendly and helpful as can be. The attention to experiences one can have when taking their car for service. As soon as you pull in, everyone is as friendly and helpful as can be. The attention to detail and customer comfort during the stay is outstanding. The waiting area is well stocked with current reading material and Wi-Fi so you can get some productive work done while waiting. The free soft drink and coffee bar is a nice touch, and every single employee is friendly and asks what they can do to make your stay pleasant. I believe the service level is the best of any dealership I have ever encountered and it is a major factor in my decision to keep driving my Lexus. More

Absolutely outstanding service. Laura made sure I understood what was being done, the potential costs and options for certain repairs and the timetable involved. She made sure that she and the techni understood what was being done, the potential costs and options for certain repairs and the timetable involved. She made sure that she and the technicians understood exactly what I wanted done and she followed up to make sure everything I asked for was accomplished in a timely and cost efficient manner. She also demonstrates a very professional and friendly demeanor. More

Customer service and quality of work is superb. Friendliness is excellent with some staff, just passable with others, with Chris falling into the former. I don't have a comparison of a wholly synt Friendliness is excellent with some staff, just passable with others, with Chris falling into the former. I don't have a comparison of a wholly synthetic oil change as a frame of reference, but the price tag of $99 -- which was what I was told after inquiring what the free oil change would have typically cost -- seems outrageous. In hindsight, other work we have had done on another, older vehicle at Lexus Westside was also steeply overpriced in comparison with Christian Brothers, another locally respected service shop. The overall value rating of 4 is directly related to the price. More

Needed new Michelin tires for my RX. Fred Hernandez took excellent care of me like family!!! On 3rd Lexus!!! Would recommend to everyone I know! excellent care of me like family!!! On 3rd Lexus!!! Would recommend to everyone I know! More

I was very pleased with the overall service that I received. My customer rep. Mr. Perkins was waiting for me and immediately got me in and my wait time was as he had said. He continued to check to m received. My customer rep. Mr. Perkins was waiting for me and immediately got me in and my wait time was as he had said. He continued to check to make sure I was alright and informed me when it was almost finished. The service man that serviced my car pointed out to Mr. Perkins that my inspection was put on backwards and Mr. Perkins informed me. The service on my car was completed in a timely manner and I was able to go back to the place where I got my car inspected and they were able to replace my inspection sticker that night. More

Would not go anywhere else! Have bought 5 cars from them and used service center exclusively. Fast, courteous , efficient and effective service. Usually costs less than estimate. and used service center exclusively. Fast, courteous , efficient and effective service. Usually costs less than estimate. More

The whole service experience exceeds expectations from hospitality to quality of work --a higher standard of taking care of the customer is again the standard at Westside.. hospitality to quality of work --a higher standard of taking care of the customer is again the standard at Westside.. More

everything was fine. I arrive a bit early so someone helped me while Bryan was still dealing with another customer. I appreciated that I didn't have to wait. I had a loaner car ready to go and all I h helped me while Bryan was still dealing with another customer. I appreciated that I didn't have to wait. I had a loaner car ready to go and all I had to do was fill out the paperwork and go. very painless process. the service was for a ballpoint ink stain on the driver's hand rest. It was an accident by the salesperson. anyway, they cleaned it as best they could and I was satisfied. More