Westside Lexus - Service Center

Keith Hollis made my visit EXCEPTIONAL!!!!! Sometimes coming in for service can be scary because you dont know whats going on but he explained everything step by step and where I could understand what wi coming in for service can be scary because you dont know whats going on but he explained everything step by step and where I could understand what will be done and why it's recommended. That may seem like nothing but he went above and beyond the call of duty. More

My experience this time was much better than the last time and has returned my faith in the Service department. The service consultant was very friendly, understood my needs, and got me out at the time time and has returned my faith in the Service department. The service consultant was very friendly, understood my needs, and got me out at the time promissed. More

My car had a dead battery and I called for Roadside Assistance. They were very prompt and jump started the battery. I took my car to Westside Lexus because it is closest to where I live and easy to d Assistance. They were very prompt and jump started the battery. I took my car to Westside Lexus because it is closest to where I live and easy to drive there on I-10. The staff was helpful and prompt in getting my car fixed. More

Andrew is a friendly, professional and energetic service professional. Don is a nice change, likeable gentleman. the waiting area was well maintained. overall a positive experience professional. Don is a nice change, likeable gentleman. the waiting area was well maintained. overall a positive experience More

Consistency ,premium ,fast and efficient results at all times.they always made sure I had a loner car waiting and my car returned to me as scheduled times.they always made sure I had a loner car waiting and my car returned to me as scheduled More

My first service advisor was not pleasant at all, I asked to be switched to another advisor and go Laura Brown. She has been excellent. She also listens which is important. Over the last 2 years I have been to be switched to another advisor and go Laura Brown. She has been excellent. She also listens which is important. Over the last 2 years I have been pleased with the quality of service I have received at this dealership. More

I have owned 3 Lexuses dating back to l991. The first car I kept 10 yrs it was the LS400, the second one was the LS 430 and I kept it 8 yrs and the third one I chose a sportier version going with the GS car I kept 10 yrs it was the LS400, the second one was the LS 430 and I kept it 8 yrs and the third one I chose a sportier version going with the GS 350. Never once in all these years has Westside let me down, been discourteous or given me a reason to be unhappy. That is why I keep buying a Lexus. I might see some beauty in another brand but no way will I chance on changing with this outstanding performance for their customers at Westside. More

Great service but a small break down with insurance policy on my wheels. Also my car wash could have been better due to being a black car--spots all over it... policy on my wheels. Also my car wash could have been better due to being a black car--spots all over it... More

The price for service and repairs is very high, but the dealership does an excellent job of taking care of its customers. After the scheduled service was completed, I had to return to eliminate a smell th dealership does an excellent job of taking care of its customers. After the scheduled service was completed, I had to return to eliminate a smell that apparently arose from refrigerant being overfilled and causing odor in the cabin. I was provided prompt, courteous service, Andrew Nagler even helped update some programming. He is a very bright, very helpful, very responsive and very knowledgeable service advisor and I would always want to have him arrange for my repairs and other service appointments, including arranging loaner cars, and addressing any problems that arose after a service appointment. Mark More

They do very good job, The price is reasonable. Area where customer seat is very clean. The people who work there are Very professional and they treat customer very nice!! where customer seat is very clean. The people who work there are Very professional and they treat customer very nice!! More