Westside Lexus - Service Center

My first service advisor was not pleasant at all, I asked to be switched to another advisor and go Laura Brown. She has been excellent. She also listens which is important. Over the last 2 years I have been to be switched to another advisor and go Laura Brown. She has been excellent. She also listens which is important. Over the last 2 years I have been pleased with the quality of service I have received at this dealership. More

I have owned 3 Lexuses dating back to l991. The first car I kept 10 yrs it was the LS400, the second one was the LS 430 and I kept it 8 yrs and the third one I chose a sportier version going with the GS car I kept 10 yrs it was the LS400, the second one was the LS 430 and I kept it 8 yrs and the third one I chose a sportier version going with the GS 350. Never once in all these years has Westside let me down, been discourteous or given me a reason to be unhappy. That is why I keep buying a Lexus. I might see some beauty in another brand but no way will I chance on changing with this outstanding performance for their customers at Westside. More

Great service but a small break down with insurance policy on my wheels. Also my car wash could have been better due to being a black car--spots all over it... policy on my wheels. Also my car wash could have been better due to being a black car--spots all over it... More

The price for service and repairs is very high, but the dealership does an excellent job of taking care of its customers. After the scheduled service was completed, I had to return to eliminate a smell th dealership does an excellent job of taking care of its customers. After the scheduled service was completed, I had to return to eliminate a smell that apparently arose from refrigerant being overfilled and causing odor in the cabin. I was provided prompt, courteous service, Andrew Nagler even helped update some programming. He is a very bright, very helpful, very responsive and very knowledgeable service advisor and I would always want to have him arrange for my repairs and other service appointments, including arranging loaner cars, and addressing any problems that arose after a service appointment. Mark More

They do very good job, The price is reasonable. Area where customer seat is very clean. The people who work there are Very professional and they treat customer very nice!! where customer seat is very clean. The people who work there are Very professional and they treat customer very nice!! More

I arrived late to the dealership but was still taken care of shortly after arriving. In addtion to my 35,000 mile maintenance, I requested a State Inspection and asked them to attach my recently purchased V of shortly after arriving. In addtion to my 35,000 mile maintenance, I requested a State Inspection and asked them to attach my recently purchased Vehicle Registration sticker. Everything was handled and to my surprise did not cost me an "arm and a leg" as I feared. As long as all these elements remain, I will be returning for future maintenance. More

I've been going to this dealer for more than 5 yrs. I'm always treated great. My car is a 2003 with 112,000 mi, runs great but little thing that are very expensive are now broken. I wish I could get th I'm always treated great. My car is a 2003 with 112,000 mi, runs great but little thing that are very expensive are now broken. I wish I could get them all fixed. A driver side door lock cost 600.00+ and I need (2). How does a simple door lock stop working. I've already replaced the 2 on the other side. That means in 10 yrs of owning this car I would have replaced all 4 door locks at $2400.00. Something is very wrong with that. The cost of ownership of a Lexus should not be that high. Door Locks? Really? Please share my name & number with managers at the dealership. Patricia Kyzar 713-516-5244. Thanks More

I always have a pleasant experience when bring my vehicle is for service. Josh G. has always been extremely helpful with any of my concerns. Owning a Lexus is wonderful! I am a happy customer. is for service. Josh G. has always been extremely helpful with any of my concerns. Owning a Lexus is wonderful! I am a happy customer. More

The service at Lexus is the best we have ever had. We have had several other luxury cars and no other service comes close to being as good as Lexus is. Also, the sales staff is excellent. have had several other luxury cars and no other service comes close to being as good as Lexus is. Also, the sales staff is excellent. More

I was originally not charged for my service visit. A few days later Charles Perkins called me to tell me they had incorrectly not charged me since i did not buy my vehicle at WEstside lexus. So he asked me days later Charles Perkins called me to tell me they had incorrectly not charged me since i did not buy my vehicle at WEstside lexus. So he asked me for a credit card to pay for the service. The dealership should have just let it go since it was there mistake. Seriously? More