Westside Lexus - Service Center

This was my first experience with the service department at Westside and was very pleased. Will definitely return and would not hesitate to recommend the dealership to others. at Westside and was very pleased. Will definitely return and would not hesitate to recommend the dealership to others. More

I was close to my 60,000 mile service when I had difficulty starting the car. I suspected the battery; and did not want to wait any longer, called my service advisor Charles Perkins. Told him of m difficulty starting the car. I suspected the battery; and did not want to wait any longer, called my service advisor Charles Perkins. Told him of my situation and that I needed to bring my car in. As I live about 2100 miles from the dealership, I started to Houston. Charles informed me that the 60,000 mile service was major and was to long to wait for and that there were no loaner cars available. He suggested that I wait until one was returned. By the time I reached the dealership a car had been turned in and I could use it. Since there was not time to complete the work that day; I used the loaner until the next day. Great service on a spur of the monent situation. The battery was bad and would have caused trouble in a very short time. Thanks to Charles for a job VERY WELL DONE!! More

Charles Perkins is the best customer service respresentative ever! His professionalism, attention-to-detail, and timeliness are remarkable. Charles and his team should be highly commended for respresentative ever! His professionalism, attention-to-detail, and timeliness are remarkable. Charles and his team should be highly commended for all that they do for Lexus. More

First class service, consistently professional, on time, and I appreciate being updated on progress of repairs; also enjoy that car will be cleaned and fueled. and I appreciate being updated on progress of repairs; also enjoy that car will be cleaned and fueled. More

Only deal with Westside and they always do a great job in a timely manner. have owned 2 Lexus autos and Dave Haas is the best service rep. in a timely manner. have owned 2 Lexus autos and Dave Haas is the best service rep. More

Arrived 1 1/2 hours ahead of scheduled appointment. Jeremy took car right in and had it back in less than one hour. Was out of dealer before appointment even began! Thanks, Jeremy! Jeremy took car right in and had it back in less than one hour. Was out of dealer before appointment even began! Thanks, Jeremy! More

I was more than satisfied with my experience at the customer service center. Keith's attention to detail was comforting. Keith took time to listen to my concerns and responded with immediate solution. customer service center. Keith's attention to detail was comforting. Keith took time to listen to my concerns and responded with immediate solution. I will continue to bring my vehicle to Keith and plan to begin bringing my wife's RX as well even though we live much closer to another Lexus dealership. The customer service and overall experience is well worth the extra drive. More

While my car was in service from Saturday till Monday morning I used a vehicle that Josh gave me, so, it was good expirience and tes-drive of Lexus RX 350, now I know, which car I am going to by next yea morning I used a vehicle that Josh gave me, so, it was good expirience and tes-drive of Lexus RX 350, now I know, which car I am going to by next year. More

The experience I had at the service department has earned my business for years to come. Matt was very informative and kept me up to date with the repairs on my vehicle. Thanks Matt! my business for years to come. Matt was very informative and kept me up to date with the repairs on my vehicle. Thanks Matt! More

Keith always takes wonderful care of me. I trust him implicitly. He is a kind and caring man who truly cares about the service he provides and the quality of the work he supervises. He is first-rate. implicitly. He is a kind and caring man who truly cares about the service he provides and the quality of the work he supervises. He is first-rate. More