Westside Lexus - Service Center

Great service. Been coming back for 12 years. And I've always trusted the work. Prices are a little high, but a lot of times. The loaner car is a lifesaver. I've always trusted the work. Prices are a little high, but a lot of times. The loaner car is a lifesaver. More

Had tire damage on way to important business meeting, Scott provide loaner car while servicing flat and I was able to make my meeting on time. Scott provide loaner car while servicing flat and I was able to make my meeting on time. More

Took my LS460L in for Service. Service concierge set me up with Dave Haas. Dave was friendly, professional and took the time to understand my issues, explain the process and work with my extended warranty up with Dave Haas. Dave was friendly, professional and took the time to understand my issues, explain the process and work with my extended warranty policy. Complimentary loaner cars make going in for service convenient. Dave always returned my phone calls within a reasonable amount of time and kept me informed of the status of my repairs/extended warranty claim during this visit, and always reassured me that the repairs would be completed on time/or as promised. The service cashiers are friendly and quick. My car was returned to me washed and vacuumed. Nice touch. Definitely recommend Dave Haas. He has been there many years and its for a reason. More

Jose was super great, punctual, and really knew what he was doing! We have a 2010 preowned, certified Lexus RX 350 that we bought about 1 1/2 years ago and the battery died. We didn't know until that day was doing! We have a 2010 preowned, certified Lexus RX 350 that we bought about 1 1/2 years ago and the battery died. We didn't know until that day that the manual keys that were in our fobs do NOT open our car! So.... we couldn't get into the car to open the hood. Jose carefully got the car open with an air bladder, got it started, checked the battery, replaced the battery and then thought to ask me if I was using my manual garage door opener because he noticed it on my visor. I told him that I had tried to program the car to open the garage door, but had failed with the simple method and never gotten on a ladder to adjust the opener and get it done right. He hopped on his ladder, checked the opener, pushed some buttons, and it was working in about 2 minutes! Simple for him, but something I just hadn't done. It was so great of him to notice and offer to do that for me, and that is one of the reasons my husband and I so appreciate Lexus service and are on our 3rd Lexus right now! Our son just graduated from college two days ago, and we have already told him when he gets a job he should look at a pre-owned IS. Jose was friendly and obviously a hard worker... think he deserves a raise! Regards, Susan Quinn 832-797-1047 More

The service was great and the work complete. The only issue I experienced was the delivery condition of my car. The exterior was wet when the driver retrieved my vehicle. My service consultant promptly issue I experienced was the delivery condition of my car. The exterior was wet when the driver retrieved my vehicle. My service consultant promptly handled the issue when I expressed my dissatisfaction. More

I was very pleased with the service that I received on Sat, 11/17. I was in and out in 10-15 minutes and received a loaner car. Then, my service advisor called me and told me it was ready. I was not ab Sat, 11/17. I was in and out in 10-15 minutes and received a loaner car. Then, my service advisor called me and told me it was ready. I was not able to pick it up until the end of the day but had no problems checking out - also was in and out at the pick up. Keep up the good work! More

Always professional yet very warm and friendly. customer service is priority #1. Charlie is the best! He is an asset to this dealership as is Steve Machan! service is priority #1. Charlie is the best! He is an asset to this dealership as is Steve Machan! More

Charles Perkins is the best customer service representative...he is knowledgeable and compassionate about the Lexus Brand and customer. I'm advised by email and phone call of the cost and servi representative...he is knowledgeable and compassionate about the Lexus Brand and customer. I'm advised by email and phone call of the cost and service provided to the vehicle. More

Scott took my call when I inquired about making my service appointment and who my new advisor would be (since Hazel is no longer with Lexus). Scott was extremely helpful and professional. He answere service appointment and who my new advisor would be (since Hazel is no longer with Lexus). Scott was extremely helpful and professional. He answered all my questions and never made me feel rushed. Although he was NOT my regular service advisor, he made me feel like a valued customer and that he was eager to assist. When I came in, Phil Myers assisted and he too was MORE than helpful, friendly, and professional. He got me in/out of there quickly and effeciently, but never made me feel rushed and ensured he answered all my questions or addressed any concerns. He was more than polite with walking me to the loaner car and offering to assist to get any belongings from my car to the loaner. It is RARE that I have had any issues with Westside Lexus, and BOTH Scott and Phil were exceptional in their level of customer service and taking care of any issues/questions/concerns that I had. I was extremely pleased when I left Westside Lexus due to their professionalism and superbly friendly attitude with assisting! More

Had to take my RX 400 in for maintenance, I pulled up and there was a friendly person to greet me. Walked in and was directed to Robyn. Robyn made me feel like I was first priority. She was friendly, helpful there was a friendly person to greet me. Walked in and was directed to Robyn. Robyn made me feel like I was first priority. She was friendly, helpful, and knowledgeable. My experience was great- no pressure, she was just there to help us out. My car is running perfectly, I couldn't be happier with the service provided. More