Westside Lexus - Service Center

Overall great service Jacob has always been extremely helpful. I appreciate his honestly and integrity and the ability to get me on my way in a loaner in short order. Jacob has always been extremely helpful. I appreciate his honestly and integrity and the ability to get me on my way in a loaner in short order. I can get in and out very quickly and I truly appreciate that. The only downside to this service dept. is it is SO busy, however it is busy for a reason and that is because they are great! The team handles the volume well and can get customers in and out very quickly. It is much appreciated. More

Brakes and Tires Jacob handled my service request in a professional manner and let me use a loaner vehicle during my service. I'm very happy with the work. The car d Jacob handled my service request in a professional manner and let me use a loaner vehicle during my service. I'm very happy with the work. The car drove fine on a recent trip to Dallas. More

Another pleasant service experience. Once again , I was greeted quickly by my Service Coordinator and my loaner was already available for me. The whole experience at this dealership's ser Once again , I was greeted quickly by my Service Coordinator and my loaner was already available for me. The whole experience at this dealership's service department is exceptional. More

Great service and Excellent skill!! Very accommodating to customer's request and tight schedule. Very good and impressive service and great attitude!! The service advisor was very know Very accommodating to customer's request and tight schedule. Very good and impressive service and great attitude!! The service advisor was very knowledgeable and friendly. More

very good job excellent customer service almost daily follow up and prompt answer to any inquiry, Ashley was excellent keeping me informed about the progress of t excellent customer service almost daily follow up and prompt answer to any inquiry, Ashley was excellent keeping me informed about the progress of the repair More

Service Andrew Has always been very helpful at Westside Lexus! He provides the best experience and always keeps me up to date. My overall experience with Lexu Andrew Has always been very helpful at Westside Lexus! He provides the best experience and always keeps me up to date. My overall experience with Lexus from the beginning will keep me buying Lexus for years to come. More

Great Service The service with Dave at Westside is always great! They make it so easy with the loaner cars you're able to continue on with your day while your car The service with Dave at Westside is always great! They make it so easy with the loaner cars you're able to continue on with your day while your car is being serviced. More

You can count on Westside Lexus Service Center As a Houston and working parent in this busy city, my vehicle is my lifeline! Thank you Westside for your prompt, honest evaluations and repairs on my As a Houston and working parent in this busy city, my vehicle is my lifeline! Thank you Westside for your prompt, honest evaluations and repairs on my vehicle. Im on my 2nd Lexxus which is a 2007 model. Im treated just as politely and my vehicle is serviced just as promptly as when I was a brand new car owner. I appreciate the consistency I have found at Westside over the years. Thank you for making my life just a little bit easier! More

What A Waste of Time! I called in to get an estimate as my baby and I got rear ended and I was told estimate will take 30 mins or an hour less. Took their word and came in I called in to get an estimate as my baby and I got rear ended and I was told estimate will take 30 mins or an hour less. Took their word and came in with my baby (4 mos old that time) and when I got there I spoke to Steve who handles the insurance of the other party. He didn't give me an estimate and just told me to just send him the estimate of the other insurance which I did. I noted to him that the other insurance put all after market parts on the estimate and he assured me that he will take care of it and will communicate with the other insurance and will let them know "that I only want original parts in my car". He didn't acknowledge my email so I had to call in again. I then spoke with him and we talked abt the estimate of the other insurance again. His side is now contradicting about original parts based on our previous conversation prior to me setting up an appointment as to when to drop off my car. He then mentioned "if there's a $90 difference am I supposed to eat it"?!? He also stated something about life is not fair when I stated to him that we were the one who got rear ended and not the other way around and also the main reason why I am having Lexus to fix my car is because of course I wanted all original parts when they fix my car. He also made a comment about my car being old (2010) that the other insurance will not agree to put original parts! Calling them and going there were totally a waste of my time! I had to drag my baby in the car for nothing! I was obviously not happy and pleased so I ended up taking my car to Sterling McCall which by the way put ALL ORIGINAL PARTS in my car with no issue with the other insurance! I am definitely not going back there at all will never recommend to anybody! More

Great Service The dealership found a leaky seal on my power train & took care of it under warranty. The car was ready to pick up ahead of schedule & keep up the gre The dealership found a leaky seal on my power train & took care of it under warranty. The car was ready to pick up ahead of schedule & keep up the great customer service!! More