Westside Lexus - Service Center

The Service Department I've owned my 2014 ES 350 for approx. 2.5 years. I recently brought it in for the 2nd time for routine service. Andrew Nagler was my service advisor I've owned my 2014 ES 350 for approx. 2.5 years. I recently brought it in for the 2nd time for routine service. Andrew Nagler was my service advisor. The waiting room is comfy and with good wifi, some reading materials for those who want/need, coffee, water, and even donuts. Andrew was extremely prompt in replying to my email request for an appointment the next day, and during the entire process. Upon my request he showed me a quick fix for wipers that get stuck out of position. He expedited, and displayed courtesy and excellent communication skills. He passed along his colleague's recommendation for an alignment as a precautionary, cost-saving measure, which he agreed with, and so did I. I recommend Westside's service department and Mr. Nagler strongly. More

Service A great dealership and friendly personnel and fair prices. What else can I say, as we are satisfied customers and recommend this dealership to people A great dealership and friendly personnel and fair prices. What else can I say, as we are satisfied customers and recommend this dealership to people More

Excellent As Usual! My recent service appointment at Lexus was excellent. I waited while the service was done and was told it would take one hour to an hour and a half. E My recent service appointment at Lexus was excellent. I waited while the service was done and was told it would take one hour to an hour and a half. Exactly one hour later, they are calling my name. I paid the bill and picked up my newly washed and serviced vehicle. I love having a clean car and always love that extra touch they do without extra charge. For those who want to wait for their car as opposed to using a loner, Westside has free access to WiFi and refreshments. Nice touch indeed! More

100 mile annual maintenance service Employees are very professional as always with each visit, Fred Hernandez is a great service employee, he answers your phone calls in a timely manner Employees are very professional as always with each visit, Fred Hernandez is a great service employee, he answers your phone calls in a timely manner if unable to receive initial call , he provide you with information regarding work done on auto @ time of service prior to picking up car More

Exceptional My requirements are very simplistic. Did my experience equal or exceed my expectation. Over the last few years our family has purchased five vehicle My requirements are very simplistic. Did my experience equal or exceed my expectation. Over the last few years our family has purchased five vehicles from Westside Lexus. Our experience at all levels (including this last service) has always been exceptional. More

35,000 mile service The service I received was efficient and timely. However having to write this review to include a certain number of words is not very timely. However The service I received was efficient and timely. However having to write this review to include a certain number of words is not very timely. However I want to make sure this is recorded considering I received good service. More

Great Service ... as always Dave Haas has been handling my service requirements for nearly 6 years. Always reliable, friendly and have never been disappointed in the service lev Dave Haas has been handling my service requirements for nearly 6 years. Always reliable, friendly and have never been disappointed in the service level or professionalism. More

Enform app glitch needed attention. All concerns were handled timely and professionally. Jacob went above and beyond what was expected! All concerns were handled timely and professionally. Jacob went above and beyond what was expected! More

Service Excellent customer service! Scott was awesome. He explained everything and was very helpful. I would definitely recommend him to everyone. Thank Excellent customer service! Scott was awesome. He explained everything and was very helpful. I would definitely recommend him to everyone. Thank you so much Scott! More

Greas Customer Service My rep really takes the time to make me feel like my car is the most important car there. First class all the way!!! Thanks My rep really takes the time to make me feel like my car is the most important car there. First class all the way!!! Thanks More