Westway Ford

Overall just a bad experience. They are trying to charge 7500 over msrp for an f150. There are a lot of dealers that are not doing this. When I showed them the truecar data, which They are trying to charge 7500 over msrp for an f150. There are a lot of dealers that are not doing this. When I showed them the truecar data, which tells what dealers are selling the truck for in the area, I was told to go buy a car from truecar. After that I left and purchased the same car down the road for 6k less than what they were offering the same day. Based on my experience with one car salesman I can tell the place has a bad culture. More

Classic Bait and switch from dealers. We found 2 trucks on cars.com to go and look at. Call to set up an appointment and arrive on time to said appointment. Get told that one of the truck We found 2 trucks on cars.com to go and look at. Call to set up an appointment and arrive on time to said appointment. Get told that one of the trucks had sold over the weekend. No problem we can look at the other one. Well the price listed was around $49k online but when we started talking it was going to be closer to $57k. Something about multiple packages that were not factored into the price when listed online. This practice should be illegal and there should be repercussions for dealers that do it. When pressed about the price difference they simply said they dont control the online price. And come on we are only $8k apart lets make a deal. This is why car dealers get a bad name. Complete trash of an establishment. More

We had the best experience buying a new expedition from Denver Fisher at Westway yesterday. He was so informative and helpful and made it a great experience for us. I highly recommend giving them a call if Denver Fisher at Westway yesterday. He was so informative and helpful and made it a great experience for us. I highly recommend giving them a call if you're in the market for a vehicle, new or used. More

Salesman knew we were driving 7 hours specifically to buy a mustang Mach E. I texted him to ensure the car would be charged when we got there, he failed to charge the car, it had 18% when we got there and th a mustang Mach E. I texted him to ensure the car would be charged when we got there, he failed to charge the car, it had 18% when we got there and the dealerships only charger is a slow charger. I told the salesman that car gurus had offered $30k for my wife’s 2018 Traverse. He said they could match or beat their offer, “We are paying top dollar for trades,” he said. They we’re going to give me $23k for my trade. I said I would just buy the car and sell my trade to car gurus, they said without the trade they wouldn’t sell me the Mach E for msrp they would have to add 10k. Bait and switch to the extreme. Do yourself a favor and find a different dealership. More

Westway have been nothing but disappointments with our Bronco order. My wife and I only reserved and ordered at this dealer because were were told we would be sold our order at msrp. Well the vehicle fina Bronco order. My wife and I only reserved and ordered at this dealer because were were told we would be sold our order at msrp. Well the vehicle finally arrives and it’s nowhere near msrp. They also are so deceptive with a bunch of BS add-ons like tint and nitrogen filled tires. So sad that we can’t rely on our local ford dealer. More

Take your business elsewhere. After agreeing to a price they will change the amount after pulling credit and sending it over to finance. There are many dealerships that will not a After agreeing to a price they will change the amount after pulling credit and sending it over to finance. There are many dealerships that will not add "options" to the price after you've been approved and agreed on the final sales price . This dealership is full of unethical sale practice's, read all the reviews and you'll quickly figure out this is the sales culture they want. More

08/11/22 this is the worst dealership in Dallas Texas,I buy a car from them broke down and I got not help from them buy a car from them broke down and I got not help from them More

We’ve been buying cars from Paris over 30 years and always treats us like a family and also helps us with our service department needs. We’ll never buy from anyone else. always treats us like a family and also helps us with our service department needs. We’ll never buy from anyone else. More

After now 3 visits to the service center since April, my truck has spent 8 weeks with them. They refuse to communicate or answer the phone. They lost my keys on the first visit (they didn’t tell me they sai truck has spent 8 weeks with them. They refuse to communicate or answer the phone. They lost my keys on the first visit (they didn’t tell me they said they just lost the insert, lie because they called to say they found my key 2 weeks later), didn’t address the problem in the second, and now on the third “they can’t replicate the problem”… my service rep didn’t even have the courtesy to give me options. After 3 visits the service manager should step in but he usually is sitting back watching things and laughing on his phone. Now that I am in the system their sales team keep harassing me to buy my truck and get a new truck… Westway Ford use to be a gold level dealership but customer service is not important anymore. More

Went yesterday just to look at some F150s and ended up meeting a nice respectful young man named James Marshall and sales manager forgot the young gentleman’s name but it ended with us ordering a vehicle meeting a nice respectful young man named James Marshall and sales manager forgot the young gentleman’s name but it ended with us ordering a vehicle to be built from Westway Ford!! More