Wasted two complete days here. Was told that I was approved, signed papers, paid my down payment (3000). Then waited another two hours for my car to come out of service. They came to me and said that all they could offer me was an SUV several years older and nothing that I wanted. Who signs papers, Pays 3000 down payment, and waits for hours just to be told oh by the way the car you signed for we can not give you. Who does that? Mind you I was told on the first day that I spent here - that I was approved 100% for a certain amount, THEY showed me the SUV I ended up wanting. They said 100% deal was complete. All I was going to do on the second day that I was there is sign the papers and give them the down payment. Then there were some issues when I first got there. I should have known then that these salesmen were lying. Then Chance one of the finance managers got back involved said that he just talked to the bank and it was all ago, I was going to sign papers and then would be out of there. This still not happen. This was at 2:30 or so.. I signed the papers and still was not given my car. Needless to say, THEY took $3000.00 from me had me sign papers on a 2019 SUV, and made us wait until after 7 pm to tell me that all they could give me was 2014, that I had not even seen or even was interested in. I told them I was done and I needed my money back, who does this to customers. At that point, I did not even have a ride back to my home in Burleson. It took another hour for the dealership to even process a refund for the $3000, at this time, I was having to find a ride home because I was dropped off because I was told on more than one occasion that this was a done deal and I would not leave without a car. The disrespect and way my sister and I were treated here. Is beyond anything I have ever seen before. Now I still have not received my refund of the money that was refunded and here we are over 24 hours later. I can not even attempt to get into another car because they have my money tied up. After my first visit here, I started passing their name out because word of mouth is the best advertisement. I am connected in a lot of different circles with being a former teacher and involved with my son's disabilities. Needless to say, I called today and spoke to Chance again asking him what was going on and asking him when my money would be back in my account. He was thrown off because when he left everything was a go and he even said it the SUV that I was approved for was the 2019 Ford Escape. He said to give him some time to find out and he would call me back. I heard from him once saying that he had some information and that he would call me, but here it is 4:20 am and I still have not heard a word on what happened or where my money is. I knew salespeople lied trying to get the sale, I did, I have salesmen in my family. NEVER in my life have I been treated and lied to and stolen from like these people did. I had to UBER home at 10:30 at night because no one even felt that they should help us get home. SO now I am out 62.00 on top of the $3000 that they stole from me. How people can sleep at night knowing that they did this to a single mom of a disabled child & who is currently disabled herself due to a severe neck injury, is more than I ever thought I would experience in my life. Stealing money is what they did. So if you have money to throw away sure go see them, if you want to get a certain car do not go here. They will try to sell you a wrecked car, yes it had been wrecked twice and the bumper was held on my pieces of metal tied together. Cute car for sure - but I am a single mother, I am not looking for a turbo, racing car that has been wrecked more than once. I am going to end this with - If you have time to waste and money to throw away, sure go here, otherwise find a different dealership. Allan Z, JC - are the two salesmen that made promises after promises. Allan spoke to me that morning saying that it was all done and I just needed to sign papers - then he left - leaving JC to do the footwork. I will never recommend this place to anyone - and I will make sure that everyone knows the type of people they hire here.