Westway Ford

A star, even a single one, would imply I have something positive to say... here is my response to a possible auto-email coming from Dustin Egbers, the GM after a horrific experience. I sent the email o positive to say... here is my response to a possible auto-email coming from Dustin Egbers, the GM after a horrific experience. I sent the email on July 28th... crickets as of August 5th. Dustin, I am a little surprised to hear from you. Let me explain why. On Friday 7/8, I was searching for used Jeep Wranglers on CarGurus. I noticed a Jeep you just received in inventory (think it came in the day prior - at White 2015 Jeep Sahara 4-door with approx 48k miles). I contacted your team to inquire if the Jeep was still in stock and one of your sales personnel, Alex Sarabia, promptly let me know it was still available and proactively sent me a quick video of the vehicle with him in the video... great way to build the relationship. I let Alex know we were driving from McKinney to see the vehicle. We texted on the drive and my wife and I arrived around 7pm. Alex did his due diligence to qualify that we truly were "in market" to purchase a vehicle... i.e. intent to purchase quickly, financial means and consideration that I would trade in a vehicle as part of the purchase. We text drove the vehicle with Alex. During the text drive, we noted several items: (1) badly scratched window tint on several windows (2) some wobble in the steering wheel when driving, and loose/loud right powered side step. We came back into the office and then spoke with the sales manager, Ray Delgado, that I would return Saturday morning with intent to (1) have your team value my trade in - 2016 xxxx (2) have my daughter view the vehicle (3) provide time for your team to perform the 152-pt inspection. (I was told that the vehicle just arrived and though detailed, it had not gone through inspection.) When we arrived Saturday morning (7/9), Alex did a great job meeting us and introducing me to your general sales manager, Chase Bradley, who pulled the VIN and inspected the xxx. I first met with the original sales manager, Ray, who tried to pull a fast one and attempted to add $1495 in "prep fees" to the stated online price of the vehicle and provided a low-ball trade-in value for the xxx (I previously told Ray that I had already run a KBB/CarFax trade in offer and had multiple offers for the vehicle at significantly higher value.) The $1495 "prep fees" almost had me walking out the door - pure "Shady Ray" . He then came back with a revised offer sheet which still wasn't close. A few minutes later, Chase Bradley walked back into the office and replaced the Ray. Chase and I had a good conversation and were able to negotiate a deal: (1) $40k trade-in value for the xxx - he stated AND knew he could immediately, with minimal prep, turn around and sell the xxx for $44,900 which would still be $1k-$3k below the rest of the market (2) I didn't ask for ANY discount to the list price of the Jeep (3) Chase agreed to fix the wheel wobble, retint the windows, and fix the loose right side automated step and (4) the deal was contingent upon me seeing the vehicle inspection report - supposedly it still wasn't done; no rationale buyer would purchase w/out seeing the inspection report - i.e. what if there were 4mm left on the brakes or something else??? I initialled the offer sheet and Chase and I had a handshake - well, really, a fist bump - on the deal. Chase stated that he had a xxx and that he was excited to have the vehicle hit his inventory. I left the dealership about noon (12pm) with Chase and Alex telling me that they would call me as soon as the vehicle inspection was done, and, that it could be Monday before the vehicle was ready b/c the window tint and other fixes could take a day. I heard nothing Saturday afternoon. No problem. I then sent an email to Alex Monday (7/11) a little after 1pm. I didn't get a response from Alex, but instead got a call a while later from Shady Ray. He stated that "we can't sell you the vehicle b/c there are $6k in repairs that need to be made to the vehicle. He couldn't, in good faith, sell the vehicle to anyone." When I asked what the specific repairs were and could he forward me the inspection report, he made a bunch of excuses, couldn't articulate what they were... just that his service shop told him there were issues. He promptly hung up. Where there is smoke, there is fire. I can smell BS and he stunk to high heaven of it. I waited for a couple hours, then, I (1) had my son call the dealership and (2) had a friend do the same thing.... feel free to pull your call logs from around 5pm Monday 7/11. They both inquired about the Jeep and were told, sorry, the Jeep has been sold. Bottom line: (1) Your Ray and Chase BOTH have questionable, at best, morale compasses... who makes a deal, only to break that deal, and then lie about it??? I certainly know 2 people. AND, amazingly, I was trying to look up names to call to have a conversation and I found Chase Bradley on Linkedin... he saw that I viewed his profile and then had the cojones to try to connect with me on LinkedIn... really??? (2) In today's environment when negative social sentiment is readily shared and re-shared across digital landscapes, you must know that I have the capacity and now the motivation to share my experience and I will share my experience to whomever will listen up the corporate ladder at Berkshire Hathaway Automotive. (3) When I mentioned to a friend that 7/8 Friday night that my wife and I were heading over to Westway Ford to check out a vehicle, he warned me he had a bad experience there... shame on me for ignoring his warning. So... if you've read this novela... I ask the question... do you REALLY want my feedback? Or is this an automated nurture email that is triggered 6 days after I got an equally annoying email from an unsuspecting sales person, Daniel Gordon on 7/22 (look at your AMS contact logs on my contact record; or I can certainly forward the email from Daniel). SURELY my record would be tagged as "do not contact... we screwed this person over" in your dealer management system??? Alex, sure as the sun will rise, isn't going to contact me. With all of his 2 months experience, he lost out on "ringing the bell' and earning a commission on the sale of the vehicle to me. But who am I, but one of the possible 300 used car sales a month your team does... More

James Marshall helped my husband Chris Pittman get a vehicle he was so knowledgeable young man. Very pleasant to work with. Thank you for all your help. Go see him!! vehicle he was so knowledgeable young man. Very pleasant to work with. Thank you for all your help. Go see him!! More

I rate this rating because of James! !!!! He was AWESOME and very professional!!!! Thank you for trying to do everything you could to help!!! !!!! He was AWESOME and very professional!!!! Thank you for trying to do everything you could to help!!! More

Jessica provided the absolute best customer service and truly displayed a concern and care for the best interests of my daughter. The finance department was a smooth and easy close to the sale. This deal truly displayed a concern and care for the best interests of my daughter. The finance department was a smooth and easy close to the sale. This dealership is a gem! More

Gives fake number in response to bad review. "Customer Relations Department" phone number is a non-working number. Deceptive, Fraudulent service department, and used car department. First off, "Customer Relations Department" phone number is a non-working number. Deceptive, Fraudulent service department, and used car department. First off, the mileage they had listed was 10k less than the actual mileage. I still bought the car, for an exorbitant amount, so I could just be on my way, because I had already gone through the credit inquiries. When I was negotiating the car deal, they promised me they'd repair the splash guard underneath the car, which they did not; they only rigged it so it was not dragging the ground. Two weeks later, I had transmission problems that required service, that was covered both under the extended warranty from Ford, AND the extended warranty that I purchased from the dealer. I made an appointment to drop the car off, and there was nobody there, as the dealership closed that day because of weather. No one called to let me know they were closed. When I finally got the car there, no one greeted me in the service department, and I had to flag someone down. They took my car in and called me back a few days later to tell me the warranty company denied my claim. I then called the warranty company, and the warranty company told me they had not even been contacted about the car. When I confronted them about their lie, they said they would "escalate it" and get back with me. They finally did, and the cost of the repair was covered. Had I not had the sense to call the warranty company directly, they would have frivolously charged me. They whole thing was shady; first the advisor said the cost is $1600 or so, but his manager told him we could split the cost, however when I got the final invoice, the original cost was around $800. NOW, my transmission went out again, and they said it's the Transmission Control Module, but aren't sure if that's the problem. Could be a relay, could be a loose wire or linkage, but it's probably a $1100 repair. Why not try the cheaper ideas first, rather than just going tfor the most expensive option? I'm stuck paying for a car that cannot be used, despite having 2 warranties that cover it. I've had nothing but problems with it. I will never buy here again, and I plan on escalating this to the Better Business Bureau, and letting my News Reporter friend know about it before contacting my attorney. More

Called about a truck that was posted on their webpage with an advertised MSRP. Called and talked to a salesman and told them I'd take the truck. Got ready to leave a few hours later and called to make su with an advertised MSRP. Called and talked to a salesman and told them I'd take the truck. Got ready to leave a few hours later and called to make sure the truck was still available, at the advertised price. The salesman wasn't sure about the price so he needed to ask his manager. He got back to me and told me that his manager wanted him to let me know that the vehicle I wanted (a pickup truck) was hard to come by, and there would be a premium added of $10-15 thousand over MSRP, but he wasn't sure exactly how much until I came to get it. Needless to say, I told them to shove it! That's the worst case of bait and switch false advertisement I've ever seen. We have a fleet of Ford Trucks, and I've never had anything this deceiving happen at any other dealership. Avoid Westway unless you like being deceived and lied to. More

reached out about Mustang Mach-E GT that was priced at $73,530 on dealerships website and Auto trader. when Marissa Martinez reached out, she told me the price was $20,000 over MSRP!!! I stated this was $73,530 on dealerships website and Auto trader. when Marissa Martinez reached out, she told me the price was $20,000 over MSRP!!! I stated this was stupid, an if so I should receive top dollar for my trade then. Never Heard from her again!! The next morning I receive email from her, I replied what's the value of my trade? A Dustin Egbers, replied by email for Marissa. Stating " i think she no longer feels comfortable dealing with you. Not sure where to go from here. you would have received well over original MSRP for your Bronco as well." at the end of the email states "I do not think we would like to proceed with this transaction at this moment." More

This dealer was absolutely Incredible my brother was looking for a mustang GT and we went and found the exact one he wanted. We walked around the lot looking and we where approached by an awesome sales looking for a mustang GT and we went and found the exact one he wanted. We walked around the lot looking and we where approached by an awesome sales associate Luis who made the entire experience wonderful he wasn’t pushy and showed my little brother the exact car he wanted! Thank you Luis for the awesome experience my brother loves his car! More

I got exceptionally fast service, they had me in and out in. They answered every question and concern I had with great detail, will definitely be coming back when I need a new truck:) in. They answered every question and concern I had with great detail, will definitely be coming back when I need a new truck:) More