Westway Ford

Bait and switch. Very difficult experience. Found vehicle online that was priced well. When I wanted to move forward with the purchase they surprised me with a $3,495 "prep" fee. I have never seen vehicle online that was priced well. When I wanted to move forward with the purchase they surprised me with a $3,495 "prep" fee. I have never seen a 'prep fee' exceed $1000. They wouldn't below $3,000. Felt very misled. They lost the deal.... More

I bought a used vehicle from westway Ford and took it to the lexsus dealership for a recall, they told me I needed a strut on the front passenger side and I had a bubble in my tire same side, and my spark p the lexsus dealership for a recall, they told me I needed a strut on the front passenger side and I had a bubble in my tire same side, and my spark plugs hadn't never been changed, contacted westway Ford and spoke to a manager in used cars, he told me i should have checked the car before I left, mind you I am a female, and they told me my vehicle before I bought it went through service and was in tip top shape, this was within 2 weeks of purchasing this vehicle, he was very rude and rushed me off the phone, a lesson learned as a female, I'll never buy another vehicle from westway Ford thanks to used cars management. More

Horrible experience, honesty, integrity and simply doing the right thing was not available to me. Sales manager was not easy to deal with; I would not advocate doing business with this type of business. the right thing was not available to me. Sales manager was not easy to deal with; I would not advocate doing business with this type of business. More

This is second review I have written. Appears it has been pulled. Poor service, tried to sell me batteries that weren't needed. I gave Jessica a possible problem with a electrical plug near the rear o been pulled. Poor service, tried to sell me batteries that weren't needed. I gave Jessica a possible problem with a electrical plug near the rear of my truck. I was told that the tech checked and it was OK. After three plus weeks in the shop, nearly $1300 worth of parts and labor, NOTHING was repaired. My truck started doing the exact same thing I took it in for, 30 minutes after I left the dealership. Took it to another shop, told them about the plug and they actually took it apart and checked. It was totally corroded and It was evident that Westway's tech HAD NOT check the plug as I requested. They cleaned the plug and the truck started working OK. Westway consistently did nothing but replace parts which is obvious wasn't needed as the new ones did NOTHING to fix the problem. I have tried to contact Lauren many many times but she has never responded to my emails and only answered the phone a couple of times. Mechanical service is terrible and customer service is just as bad. More

Very misleading! Inquired about a truck and had a quick response. Everything was great until the said the wheels are tires were $6,500 EXTRA! List the correct price of the vehicle online! response. Everything was great until the said the wheels are tires were $6,500 EXTRA! List the correct price of the vehicle online! More

The Service Plan for Customers on Saturday,September 4, 2021 Was the worst I have ever seen and experience at the Dealership Service Center. The wait was longer 4 plus hours.? 2021 Was the worst I have ever seen and experience at the Dealership Service Center. The wait was longer 4 plus hours.? More

I lose upset and miss it by some bought 2017 Ford Focus SEL Hatchback thank lot. I figured application online and trade fail. Time o SEL Hatchback thank lot. I figured application online and trade fail. Time o More

My experience here was horrible. Jessica Herbert was unhelpful and not professional. It was my fault that my car would be over $800 to fix. What was not my fault was the fact that I called to check to s unhelpful and not professional. It was my fault that my car would be over $800 to fix. What was not my fault was the fact that I called to check to see if my car was done on a Friday. The day they said it would be done. I got no call back on Friday or Saturday. I called again to see if it would be done on Monday since I never heard. I finally got a call back on Monday saying that it was done. Guess what, my car was done on Friday. Jessica said she texted me. When I asked what number it wasn’t my number. Why wouldn’t you check back in if you heard nothing from me? Also how did you have the right number for me to call me and say my car would be $800 but didn’t have the right number to call and say that my car was done. I could of saved $400 on my rental car if I would of known my car was done. Very disgusted. Don’t go here. More

2021-F150 Platinum Sell on July 8th, 2021 - Poor Customer service after purchase, hidden APR - wait and find interest when making first payment after initial told was same as my previous 2018 purchase of 0% service after purchase, hidden APR - wait and find interest when making first payment after initial told was same as my previous 2018 purchase of 0% -- stuck with now 15,000 in interest... Never kept deals to transfer tech items at time of purchase of truck after promising to switch dash cams from one vehicle to the new truck at local best buy or car toys. Instead removed them from the 2018 truck less than week after sell of car and sold to another customer (No telling where my cams went to) I just wanted opportunity to have them transferred, and was willing to pay for Best Buy or CarToys but was not given the opportunity -- as no promises kept from Sales Rep - Austin Deras with no responses to voicemail, calls, emails sent to confirm status of this deal promise, Customer Service Reps - Lauren Martinez later contacted me and last time on Aug 3rd as per her e-mail summarized below which was the last time she had contact with me as I was promised to resolve deal or let me know since she was seeking to pay me for the new cams I purchased that I thought was very nice gesture, but no response since that time. This was summary of her response on Aug 3 by email , but no response since..... From Lauren Martinez indicating they would get back with me after speaking with GSM on reimbursement for purchase of installation of the dash cams and to be patient and she would get back with me soon. This was my last response to my emails with no further communication to update me, along with her e-mail bouncing back as well on another contact attempt made during this month since. Since this time - I returned my 2nd follow-up Ford Customer Viewpoint a with poor rating as result because You cannot trust anyone at Westway! I thought Finance was good -- but I will never purchase again and the Service Contracts -- only good at Westway (Not All Ford Dealers support so please avoid purchasing 8k in extra service contracts). Keep away from this dealer at all cost --- They will cost you in the end - trust me! More

HORRIBLE. We agreed on pricing and drove all the way from out of state (8 hours) to finalize and purchase a truck. DAY OF (which is next day after everything was agreed on) they decided to increase the price out of state (8 hours) to finalize and purchase a truck. DAY OF (which is next day after everything was agreed on) they decided to increase the price by 35% ($30,000). ABSOLUTELY RIDICULOUS. Even Ford corporate recommended NOT purchasing at the price. Sales person “wasn’t aware he should share that markup with us.” DO NOT GIVE THEM YOUR BUSINESS. More