Westway Ford

I purchased my first vehicle from Westway Ford in June 2021. The truck came with 2200 miles on it. When I asked about the mileage, I was told by my finance person that for each new part they added to the 2021. The truck came with 2200 miles on it. When I asked about the mileage, I was told by my finance person that for each new part they added to the truck, they have to drive it 200 miles to reset some of the functions. The first time I washed and vacuumed the truck, I found beer bottle caps from under one of the seats and other trash and what appeared to be mud-type markings around the windows that I've been trying to rub out. When I lifted the hood to add some wiper fluid, there is mud all inside the hood and engine. Based off of these things, I think this was a loaner truck or a runner truck that I was deceived into purchasing as "new". Additionally, I have discovered that the truck runs approx. 5 mph faster than the speedometer shows. When I took the truck in to have it recalibrated, I was told I would likely need to pay for a part to have the speedometer recalibrated, though it was due to the new tires the dealership placed on the truck prior to the sale, and the dealership should have calibrated the truck, as instructed by the automaker, and now they are going to attempt to pass that cost onto the buyer, a month after the purchase. Alex in the service dept. said he would have to see if sales would pick up the charge. I have left several messages for Alex and he has gone dark. More

Horrible experience and waste of our time. Spent two days talking to salesman about a new F450 they had just got in. Day 1 we went to look at the truck and decided we were interested in it, if we could agree talking to salesman about a new F450 they had just got in. Day 1 we went to look at the truck and decided we were interested in it, if we could agree on terms. Day 2 we came back with our trade in vehicle and test drove the F450. When presented "the deal", they had added an additional $30,000 to the truck supposedly because it was the only one in the country. At no point during any previous conversations with the salesman was it mentioned there was $30k premium added to the price. We were also told that all dealerships are doing this. This is not true as we spoke to another local Ford dealership after we left and they aren't marking their vehicles above MSRP. They were also extremely low on our trade in price...again, this was discussed with the other Ford dealership, who agreed they were very low. Westway Ford needs to post actual prices on their website or have their salespeople fully disclose their intent to add premium fees before wasting everyone's time. To us, this is an integrity issue and we would never do business with a company like Westway Ford. More

Never had a bad moment with the service staff and the work is quality. The service rep kept me informed along with the other customers. work is quality. The service rep kept me informed along with the other customers. More

Customer service is nonexistent here! Do yourself a favor and have your car serviced somewhere else! They don't care a thing about their customers. favor and have your car serviced somewhere else! They don't care a thing about their customers. More

Disrespectful, misogynistic and threatening. Ray is a classic bait and switcher. Initially gave us one price only to jack it up for nothing. Don’t. classic bait and switcher. Initially gave us one price only to jack it up for nothing. Don’t. More

I saw the perfect F150 online - began chatting and 15 minutes later was sitting in front of Shelby Luce. She asked me more questions to better understand what I was actually looking for and in 1 shot, sh minutes later was sitting in front of Shelby Luce. She asked me more questions to better understand what I was actually looking for and in 1 shot, she pulled around the truck I took home that night!!! I was also able to trade in my current vehicle and received an amazing offer, which I used as a downpayment on the truck. I highly recommend Westway Ford! They worked with me on my credit application and I walked away with a very competitive interest rate and a nice downpayment on THE perfect truck! Shelby is all about customer service and she delivers! The finance and service teams have also been very helpful! More

Garbage. This place is a joke. They actually argue with customers and they're not intelligent enough to even be correct. Imagine lying for a living. How pathetic. customers and they're not intelligent enough to even be correct. Imagine lying for a living. How pathetic. More

Horrible experience, I went in trying to purchase a car. But I was texted by a sales man that never called me to introduce himself. I asked him to see if he could get me prices but insisted we went in. He d But I was texted by a sales man that never called me to introduce himself. I asked him to see if he could get me prices but insisted we went in. He did not want to give me prices through the phone. So I drove in the rain. When I got there, the price of Vehicle we wanted to purchase went up in price by 10k. He asked me to go in because I would have some “leverage” he told me the payments would be a certain range. He didn’t even say why or even ran my credit to provide me any deal. When I left he mouthed out a cuss word at me. Very disrespectful. His name is Jose Arevalo. I was even willing to pay cash to get the car. But the sale representative didn’t seem like wanted to make a sale. He was very disrespectful. I would never purchase a car there. My whole family has purchased cars there and so have I. Will never go back. More

My wife worked with Edwin Sequra. He knew she would be driving from El Paso, Texas. He also knew on a Thursday (15 April) that my wife would be there Saturday (17 April) at 4pm. They had a price agreement driving from El Paso, Texas. He also knew on a Thursday (15 April) that my wife would be there Saturday (17 April) at 4pm. They had a price agreement of about $59,000. He knew this was our walk away price. When my wife arrived, she was told that the truck had not been serviced yet and was not ready to be sold. The store informed her that the mechanics had gone home for the day. While she was debating on what to do, they tried to sell her a different truck. While we did have a pre-approval check for the orginal purchase, we were told we could only use the dealerships financing partners. After appraising our vehicle that we planned to trade in, they told us that the price that was discussed and agreed upon, was now at $66,000 More

I purchased well thought I purchased a new truck after they chased me down to sell me a new truck because I ask about the truck.. I agreed to the numbers. Was expecting a new truck and they could locate t they chased me down to sell me a new truck because I ask about the truck.. I agreed to the numbers. Was expecting a new truck and they could locate the truck now after I had a signed contract on the truck my sales man Austin deras only cared about the sale! After that he had the sale he started ducking my calls and didn’t even bother telling me my truck could not be picked up I would never by from west way or Austin ever again More